Facilities Support Manager 2 Job Code: MG2-ENG-FAC Job Level: Band 10 Direct/Indirect Indicator: Indirect Summary Provides direct and indirect supervision to subordinate team leaders and professional ...
Facilities Support Manager 2 Job Code: MG2-ENG-FAC Job Level: Band 10 Direct/Indirect Indicator: Indirect Summary Provides direct and indirect supervision to subordinate team leaders and professional ...
Facilities Support Manager 2 Job Code: MG2-ENG-FAC Job Level: Band 10 Direct/Indirect Indicator: Indirect Summary Provides direct and indirect supervision to subordinate team leaders and professional ...
Facilities Support Manager 2 Job Code: MG2-ENG-FAC Job Level: Band 10 Direct/Indirect Indicator: Indirect Summary Provides direct and indirect supervision to subordinate team leaders and professional ...
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Plano, TX · On-site
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Experience: * 10+ years in IT program/project management with multi-stream delivery experience ... ITIL Foundation for support governance. * Azure Fundamentals (preferred)
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Support Manager information
See Prosper, TX salary details
$20.6K - $28.8K
9% of jobs
$28.8K - $37K
15% of jobs
$38K is the 25th percentile. Wages below this are outliers.
$37K - $45.2K
14% of jobs
$45.2K - $53.4K
9% of jobs
The median wage is $57.5K / yr.
$53.4K - $61.6K
9% of jobs
$61.6K - $69.8K
10% of jobs
$69.8K - $78K
11% of jobs
$78.7K is the 75th percentile. Wages above this are outliers.
$78K - $86.2K
6% of jobs
$86.2K - $94.4K
14% of jobs
$94.4K - $102.6K
2% of jobs
$102.6K - $110.8K
3% of jobs
$20.6K
$62.2K
$110.8K
How much do support manager jobs pay per year?
What does a support manager do?
What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?
What are the key skills and qualifications needed to thrive as a support manager, and why are they important?
What is the difference between Support Manager vs Customer Service Supervisor?
| Aspect | Support Manager | Customer Service Supervisor |
|---|---|---|
| Responsibilities | Oversees support teams, manages escalations, develops support strategies | Supervises customer service representatives, handles daily customer interactions |
| Required Skills | Leadership, technical knowledge, problem-solving | Communication, conflict resolution, customer focus |
| Work Environment | Support centers, technical environments | Call centers, retail, service industries |
| Common Certifications | ITIL, customer service management certifications | Customer service certifications, leadership training |
The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.
How much do support managers make in the US?
What is the role of a support manager?
What are the most commonly searched types of Support jobs in Prosper, TX?
The most popular types of Support jobs in Prosper, TX are:
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The top searched job categories for Support Manager jobs in Prosper, TX are:
What cities near Prosper, TX are hiring for Support Manager jobs?
Cities near Prosper, TX with the most Support Manager job openings:

Full-time, Other
Re-posted 9 days ago
Celestica rating
8.9
Based on 9 frontline employees who took The Breakroom Quiz
10th of 161 rated electronics manufacturers
Job description
Req ID: 139224
Region: Americas
Country: USA
State/Province: Texas
City: Richardson
Functional Area: ENG - Engineering
Career Stream: FAC - Facilities/Real Estate Engineering
Role: Manager 2
SAP Short Name: MG2
Job Title: Facilities Support Manager 2
Job Code: MG2-ENG-FAC
Job Level: Band 10
Direct/Indirect Indicator: Indirect
Provides direct and indirect supervision to subordinate team leaders and professional employees performing diverse roles. This includes establishing three to five year plans/objectives, and developing policies for the function/unit. Accountable for dept results and for activities or projects involving multi-functional teams. Work requires application of in-depth knowledge of professional standards and precedents in area of specialty. Receives assignments in the form of objectives and sets goals to achieve objectives. Establishes and recommends changes to policies. Develops or assists in the development of department budgets and goals. Erroneous decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules. Provides direct supervision to others, or indirect through subordinate supervisors, and coordinates the activities of a section or department with responsibility for results in terms of costs, methods, and employees. Makes hiring and firing decisions. Reviews employees performance and recommends employee compensation; coaches for improved performance and disciplines as necessary. Provides final approval for subordinate managers/supervisors salary and performance recommendations. Builds cross-functional relationships where persuasive skills, negotiation skills, and considerable tact are required to gain support. Interacts directly with subordinates and peer groups; interfaces with senior managers on issues related to the area of expertise. Maintains positive relationships with key customers, suppliers, etc., who have a significant impact on the success of the organization.
Performs tasks such as, but not limited to, the following:
- Provides leadership and direction to the site management team and employees in the development of plans and programs to meet the companys goals and objectives.
- Provide a safe, healthy, secure and productive work environment, at minimal costs, without impacting employee/operational effectiveness.
- Delivery of facilities projects, including preparation of statement of requirements, all architectural and design engineering activity, the preparation of design drawings, specifications and contracts for tender and construction, and managing the construction delivery process.
- Responsible for estimating the cost of the project, getting all of the necessary internal and external approvals, and meeting the budget and schedule commitments.
- Projects can range from $10K to $1M +.
- Implements and maintains effective Environmental Health and Safety programs at Celestica sites.
- Develops and implements appropriate policies and procedures in support of corporate guidelines including EH&S Programs, Chemical Management programs, Accident Investigation Processes, Emergency Response Teams and appropriate training programs, ISO 14001 compliance.
- Managing, maintaining and improving the sites existing programs in all areas.
- Provides daily management of site facilities staff, including security, maintenance, business center staff and/or contractors.
- Provide strategic direction, policy development and interpretation, on-going direction, control, counseling of employees at all levels.
- Building Operations include managing all building services operations including mailroom, housekeeping, cafeteria, maintenance contractors, security, business centers, supplies, meeting rooms, and supplier management.
- Responsible for the general maintenance of the site and surrounding areas including building, HVAC, general repairs, parking lots and landscaping.
- Maintaining the building utilities operations for the site and ensuring the site meets all municipal and government regulations.
- Ensures compliance to ISO 14001 Environmental Management System Standards.
- Engineering Foundation Competencies
- In-depth knowledge of Engineering standards, municipal codes and legislation
- In depth knowledge of construction delivery process
- Knowledge and understanding of the Facilities unit and how decisions impact the employee work environment
- General business knowledge and basic financial principles knowledge.
- Ability to coordinate a wide variety of resources to meet Celestica's business goals
- Ability to effectively communicate with a wide variety of internal customers.
- Ability to effectively lead, manage, train and motivate a diverse group of employees to achieve Facilities budget and schedule commitments
- Ability to use some or all of the following PC applications: Word, Lotus Notes, Excel, Powerpoint.
- Excellent negotiation and problem resolution skills.
- Excellent project management skills and ability to multi-task.
- Ability to plan strategically for the coordinated delivery of a variety of materials.
- Strong analytical and statistical skills.
- Effectively manage numerous suppliers on an ongoing basis
- Knowledge of Environmental, Health and Safety programs and regulations including ISO 14001.
- Duties of this position are performed in a manufacturing environment with frequent exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
- Duties of this position require periodic light physical effort and exertion including prolonged repetitive motion, standing, sitting in a confined work space, climbing, using equipment, handling lightweight materials, etc.
- Duties of this position require periodic heavy manual effort and considerable exertion including lifting objects over 20 pounds, requiring straining, pulling and lifting.
- Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data.
- May require occasional travel.
- Seven to ten years of relevant experience
- Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
- Educational requirements may vary by geography.
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.
Celestica is an E-Verify employer.
COMPANY OVERVIEW:
Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages.
Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC):
ATS: This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions.
CCS: This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth.
Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
What Celestica employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Celestica
Sourced by ZipRecruiter
Industry
Manufacturing
Company size
10,000+ Employees
Headquarters location
Alburtis, PA, US