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Support Manager Jobs in Prosper, TX (NOW HIRING)

Associa

INK Operations Support Manager

Richardson, TX · On-site

The Ink Operations Support Manager leads the support functions required to keep Ink Operations running effectively. This role may include customer and branch support, onboarding, issue resolution ...

Daifuku

DSUS - Operations Support Manager

Carrollton, TX · On-site

$90 - $120/hr

Operations Support Manager Reports To: Regional Operations Manager FLSA Status: Exempt Work Schedule: Core business hours M-F POSITION SUMMARY Responsible for ensuring successful site operational ...

New

BofA Securities

Business Support Manager II

Plano, TX · On-site

Generally has full management responsibility over a relatively large team and may manage one or more levels of managers. Leads the support/administrative functions for a somewhat large department ...

BofA Securities

Business Support Manager II

Plano, TX · On-site

Excellent written & verbal communication skills and executive presence Required Qualifications: * 8+ years' experience in project management or business support roles; experience with business ...

New

GoodLeap

Bilingual Client Support Manager

Plano, TX · On-site

$22/hr

The Bilingual Client Support Manager works with installers on our platform to ensure we're delivering the best customer experience possible. The CSM will leverage "Big Data" to identify areas of ...

New

GoodLeap

Bilingual Client Support Manager

Plano, TX · On-site

$22/hr

The Bilingual Client Support Manager works with installers on our platform to ensure we're delivering the best customer experience possible. The CSM will leverage "Big Data" to identify areas of ...

New

GoodLeap

Bilingual Client Support Manager

Plano, TX · On-site

$22/hr

The Bilingual Client Support Manager works with installers on our platform to ensure we're delivering the best customer experience possible. The CSM will leverage "Big Data" to identify areas of ...

New

NFI Industries

Manager Operations Support

Irving, TX · On-site

Overview The Ops Support Manager is responsible for creating, implementing, and supporting NFI Transportation's systems and processes, both internal and external, while enforcing data integrity in ...

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Support Manager information

See Prosper, TX salary details

$20.6K

$62.2K

$110.8K

How much do support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for support manager in Prosper, TX is $62,181.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $83,300.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Prosper, TX?

The most popular types of Support jobs in Prosper, TX are:

What job categories do people searching Support Manager jobs in Prosper, TX look for?

The top searched job categories for Support Manager jobs in Prosper, TX are:

What cities near Prosper, TX are hiring for Support Manager jobs?

Cities near Prosper, TX with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Prosper, TX as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $62,181 per year, or $29.9 per hour.

INK Operations Support Manager

Associa

Richardson, TX • On-site

Full-time

Re-posted 28 days ago

Associa rating

7.2

Company rating: 7.2 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

110th of 260 rated facilities management

Job description

The Ink Operations Support Manager leads the support functions required to keep Ink Operations running effectively. This role may include customer and branch support, onboarding, issue resolution, order support, billing coordination, documentation, reporting support, process improvement, and cross-functional follow-up.
Key Responsibilities
Operational Support
  • Lead daily operational support for Ink, including issue resolution, order support, customer or branch support, onboarding, and internal coordination.
  • Manage support workflows, escalations, documentation, training materials, and follow-up activities.
  • Ensure support activities are timely, accurate, professional, and aligned to service expectations.
  • Support reporting, billing validation, customer communication, and workflow documentation as needed.

Process and Partnership
  • Partner with Operations, Commercial, Technology, Finance, Billing, Customer Care, and branch teams to improve service and remove obstacles.
  • Track recurring issues, identify root causes, and recommend process improvements.
  • Develop team members and create a culture of ownership, service, accuracy, and follow-through.

Other Duties
  • Support any Ink Operations function as business needs require.
  • All other duties as assigned and required by the Ink Operations leadership.

Required Qualifications
  • Experience in operations support, customer support, client success, service operations, administration, or related work.
  • Strong communication, organization, follow-up, and problem-solving skills.
  • Ability to manage multiple issues, deadlines, stakeholders, and priorities.
  • Experience improving processes, documenting workflows, and supporting cross-functional teams.

Preferred Qualifications
  • Experience supporting high-volume operational workflows, branch onboarding, billing validation, or customer-impacting issue resolution.
  • Experience with ticketing systems, order systems, reporting tools, or workflow documentation.

Physical / Environmental Requirements
  • Ability to work in an operations environment with production equipment, fulfillment activity, supplies, packaging, and shipping materials.
  • Ability to stand for extended periods and move materials or equipment as needed, with reasonable accommodations available.
  • Ability to lift and move supplies or materials as required for the role.
  • May be required to work schedules or shifts outside normal business hours based on Ink Operations needs.

What Associa employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Associa

Sourced by ZipRecruiter

With more than 180 branch offices across North America, Associa delivers unsurpassed management and lifestyle services to nearly five million residents worldwide. Our 10,000+ team members lead the industry with unrivaled education, expertise and trailblazing innovation. For more than 40 years, Associa has provided solutions designed to help communities achieve their vision.

Industry

Real estate

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

Year founded

1979

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