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Support Manager Jobs in Pooler, GA (NOW HIRING)

Sevita

Direct Support Professional

Rincon, GA · On-site

$13.75 - $16.50/hr

Since 1974, we've supported individuals with intellectual and developmental disabilities to live ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita Health

Direct Support Professional

Richmond Hill, GA · On-site

$12.50 - $15/hr

Since 1974, we've supported individuals with intellectual and developmental disabilities to live ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Richmond Hill, GA · On-site

$12.50 - $15/hr

Since 1974, we've supported individuals with intellectual and developmental disabilities to live ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita Health

Direct Support Professional

Rincon, GA · On-site

$13.75 - $16.50/hr

Since 1974, we've supported individuals with intellectual and developmental disabilities to live ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita Health

Direct Support Professional

Richmond Hill, GA · On-site

$12.50 - $15/hr

Since 1974, we've supported individuals with intellectual and developmental disabilities to live ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Richmond Hill, GA · On-site

$12.50 - $15/hr

Since 1974, we've supported individuals with intellectual and developmental disabilities to live ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita Health

Direct Support Professional

Savannah, GA · On-site

$14.50/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita Health

Direct Support Professional

Savannah, GA · On-site

$14.50/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Savannah, GA · On-site

$14.50/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Pooler, GA

Support Manager information

See Pooler, GA salary details

$20.4K

$61.7K

$109.9K

How much do support manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for support manager in Pooler, GA is $61,688.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $82,700.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Pooler, GA?

The most popular types of Support jobs in Pooler, GA are:

What cities near Pooler, GA are hiring for Support Manager jobs?

Cities near Pooler, GA with the most Support Manager job openings:

Infographic showing various Support Manager job openings in Pooler, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $61,688 per year, or $29.7 per hour.

Direct Support Professional

Savannah, GA • On-site

United Cerebral Palsy of GA
Individual, Family and Community Social Assistance • 501 - 1,000 employees
Learn more about United Cerebral Palsy of GAexternal

$17/hr

Full-time

Medical, Vision, Life

Re-posted 3 days ago

Job description

 
 
 

 Free Medical Coverage, Flexible Schedules, and Paid Training 





Our Mission and Vision:

The mission of United Cerebral Palsy of Georgia is to positively support and impact the achievement of a Life Without Limits for people with intellectual and developmental disabilities.

 

UCP of Georgia’s vision is to create a community in which every person, regardless of ability, can participate as an equal citizen. To realize this vision, UCP of Georgia offers supports designed to help people maximize their potential and achieve independent, productive, and rewarding lives.  

 

Job Summary: 

Direct Support Professionals (DSPs) assist in the day-to-day support of adults with intellectual and developmental disabilities. The role of UCP of Georgia DSPs involves assisting adults with daily tasks such as personal hygiene, meal preparation, transportation, and social activities. Our DSPs understand the unique strengths and challenges of each individual they serve, tailoring their support to promote personal growth and independence.

Duties/Responsibilities:

  • Provides transportation and supervision for individuals as required to meet employment, recreational and leisure activities.  
  • Performs inspections of vans and ensures that all training for the safe transport of residents is followed including performing tie downs, seat belt usage. 
  • Performs housekeeping responsibilities to include but not limited to, kitchens, bathrooms, windows, bedrooms, and floors.  
  • Maintains all standards when preparing meals and managing diets.  Follows guidelines for safe handling of food as well as ensures adequate supplies.   Ensures meals are prepared according to Individual Healthcare plans.  
  • Provides personal care support to individuals which includes changing, dressing, and other ADL’s.
  • Completes all documentation and notes as required using the Therap system and other programs.
  • Ensures that goals are being completed according to each individual’s ISP.
  • Conducts evacuation drills and records results.
  • Assists in the planning and facilitation of person-centered outings.
  • Completes behavioral tracking logs as required.
  • Follows all agency, State and Federal laws and policies.   Uses PolicyStat as needed to access policies.
  • Completes all required training.  Uses Relias to either complete training or register for courses.   
  • Manages medical emergencies according to the health service plan.   Attends doctors appointments, transports residents to medical appointments and emergency room as required and requested.
  • Identifies and reports maintenance issues to supervisor or through NetFacilities if available.
  • Reports to work promptly and on time and does not leave work until assigned shift ends or has approval from supervisor.  Observes policies/procedures governing requests for annual, sick, or other leave time.
  • Completes Medication Administration and Proxy training.   Administers meds to residents and follows all policies related to MAR entries. 
  • Tracks vital signs and other health related information for residents.  
  • All other duties as assigned.
  • Must be able to lift and move up to 50lbs with or without accommodations.


Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.
  • Ability to use technology to record notes 


Required Certifications and Licenses: Must have valid drivers license, CPR/FA, CPI