ZipRecruiter

Log In

1

Support Manager Jobs in Mount Prospect, IL (NOW HIRING)

UL Solutions

Sales Support Manager

Northbrook, IL

$118K - $150K/yr

* Manages the coordination of activities of a section or department with responsibility for meeting financial commitments, including costs, methods, and staffing. * Frequently interacts with ...

Constellis

Administrative Support Manager

Chicago, IL · On-site

$19 - $24.25/hr

TheAdministrative Support Manager (ASM) is responsible for administrative; compliance tracking, financial documentation, fleet coordination, and records management functions associated with this ...

Scigon Solutions

Field Support Manager

Oak Brook, IL · On-site

$86K - $115K/yr

Field Support Manager Salary: $86,250-$115,000 Position Summary The Field Support Manager is responsible for leading a team of Level 2 Field Support Technicians who provide onsite and remote support ...

DuPage County ROE

User Support Manager (DAC)

Wheaton, IL · On-site

$66K - $70K/yr

Oswego Community Unit School District 308 is currently recruiting exceptional candidates for the position of User Support Manager. Qualified candidates will have a Associate's degree in related field ...

SCIGON

Field Support Manager

Oak Brook, IL · On-site

The Field Support Manager is responsible for leading a team of Level 2 Field Support Technicians who provide onsite and remote support across corporate locations. This role ensures the delivery of ...

Ace Hardware

Field Support Manager

Oak Brook, IL

$135K - $155K/yr

Compensation Details: $135,000 - $155,000 per year Position Summary The Field Support Manager is responsible for developing and continuously improving the technical, customer-service, and sales ...

Casechek

Customer Support Manager

Chicago, IL · On-site

We are hiring our first Customer Support Manager to build and scale our Support function from the ground up. This is a hands‑on leadership role where you will manage a small team of Customer ...

Ace Hardware

Field Support Manager

Oak Brook, IL · On-site

$135K - $155K/yr

Compensation Details: $135,000 - $155,000 per year Position Summary The Field Support Manager is responsible for developing and continuously improving the technical, customer-service, and sales ...

Motorola

Customer Support Manager

Chicago, IL · On-site

The Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction during the delivery of Motorola's Lifecycle Service products. * Manage Enterprise contracts with ...

Pella Corporation

Customer Support Manager

Geneva, IL · On-site

$93K - $117K/yr

The Customer Support Manager is responsible for managing the order fulfillment and customer support processes at assigned branch locations. This includes responsibility for exercising independent ...

New

previous pagenext page

Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Mount Prospect, IL

Support Manager information

See Mount Prospect, IL salary details

$22.4K

$67.5K

$120.2K

How much do support manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for support manager in Mount Prospect, IL is $67,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,700.00 and $90,400.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What job categories do people searching Support Manager jobs in Mount Prospect, IL look for?

The top searched job categories for Support Manager jobs in Mount Prospect, IL are:

What cities near Mount Prospect, IL are hiring for Support Manager jobs?

Cities near Mount Prospect, IL with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Mount Prospect, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,457 per year, or $32.4 per hour.

Sales Support Manager

Northbrook, IL

UL Solutions
Professional, Scientific, and Technical Services • 10K+ employees
Learn more about UL Solutionsexternal

$118K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

UL Solutions rating

8.4

Company rating: 8.4 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

Job description

  • Manages the coordination of activities of a section or department with responsibility for meeting financial commitments, including costs, methods, and staffing.
  • Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers to address sales process issues and/or resolve customer needs.
  • Recommends changes to policies and establishes procedures that increase productivity.
  • Provides guidance to subordinates within the latitude of established company policies.
  • Manages the performance of direct reports by developing accountabilities, establishing performance objectives, providing career counseling, feedback and guidance and ensuring that all policies are understood and adhered to.
  • Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
  • Performs other duties as directed.
  • University Degree (Equivalent to Bachelors Degree) in a related field 
  • 8+ years of professional experience
  • Ability to work on issues of diverse scope where analysis of situation or data requires a variety of factors, including understanding the sales process.
  • Ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules to senior level management.
  • Extensive knowledge of company policies and sales processes.

What we offer:

Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated annual compensation for this position is $118,750 - 150,000 which includes a base salary of  $95,000 - $120,000 and 25% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 25% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. 

This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).

The application deadline for this position is 2/27/2027.

#LI-JK3

What UL Solutions employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply