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Support Manager Jobs in Mount Prospect, IL (NOW HIRING)

Constellis

Administrative Support Manager

Chicago, IL

$19 - $24.25/hr

TheAdministrative Support Manager (ASM) is responsible for administrative; compliance tracking, financial documentation, fleet coordination, and records management functions associated with this ...

Scigon Solutions

Field Support Manager

Oak Brook, IL · On-site

$86K - $115K/yr

Field Support Manager Salary: $86,250-$115,000 Position Summary The Field Support Manager is responsible for leading a team of Level 2 Field Support Technicians who provide onsite and remote support ...

Casechek

Customer Support Manager

Chicago, IL · On-site

$80 - $100/hr

We are hiring our first Customer Support Manager to build and scale our Support function from the ground up. This is a hands‑on leadership role where you will manage a small team of Customer ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Mount Prospect, IL

Support Manager information

See Mount Prospect, IL salary details

$22.4K

$67.5K

$120.2K

How much do support manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for support manager in Mount Prospect, IL is $67,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,700.00 and $90,400.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Mount Prospect, IL are hiring for Support Manager jobs?

Cities near Mount Prospect, IL with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Mount Prospect, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,457 per year, or $32.4 per hour.

Administrative Support Manager

Constellis

Chicago, IL

$19 - $24.25/hr

Full-time

Re-posted 9 days ago

Constellis rating

7.2

Company rating: 7.2 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

39th of 116 rated security

Job description

POSITION SUMMARY

This is a proposal for Argonne National Labs in Lemont, IL for an Administrative Support Manager. TheAdministrative Support Manager (ASM) is responsible for administrative; compliance tracking, financial documentation, fleet coordination, and records management functions associated with this contract.

RESPONSIBILITIES

  • Verify that all Protective Force personnel remain compliant with required drug, medical, and psychological testing requirements and schedule testing as necessary. Any positive drug or alcohol test shall result in immediate removal of the individual from this contract. The Contractor retains authority regarding employment status outside this contract. The TR shall be notified of all removals related to testing non-compliance.
  • Manage payroll and billing documentation for Protective Force Services. Compile and submit invoice packages and supporting documentation to the Project Manager for review and certification prior to submission to the Laboratory. Maintain documentation in an audit-ready format.
  • Initiate and complete Exception Reports as required, including those involving minimum staffing deficiencies. Submit completed Exception Reports to the Field Operations Manager for verification, then to the Project Manager for review and submission to the Laboratory within 24 hours of the initiating event.
  • Coordinate with the Project Manager to compile documentation supporting all Contract Line Item (CLIN) II expenditures. The ASM shall not approve CLIN II expenditures but shall maintain supporting documentation for Laboratory review and certification.
  • Maintain Contractor personnel files in accordance with applicable law and contract requirements. Personnel records shall be available for Laboratory audit upon request.
  • Maintain training records in coordination with the Training Coordinator. Responsibilities are limited to recordkeeping and documentation, not curriculum development.
  • Provide administrative support for special event staffing as authorized by the TR.
  • Coordinate management of the Laboratory-owned Protective Force fleet, including scheduling routine maintenance, obtaining repair estimates, tracking damage repairs, and maintaining maintenance records. Insurance responsibilities remain in accordance with contract terms.
  • Conduct trending and analysis of vehicle accidents and fleet expenditures and provide reporting as required inExhibit 3.
  • Maintain the Laboratory-owned in-car Mobile Video System (MVS), including scheduled downloads and secure onsite organization of data. MVS data is Laboratory property. The ASM may access footage for administrative purposes consistent with written directives.
  • Maintain administrative and financial records in an organized and auditable manner onsite. Administrative records shall be clearly separated from operational records maintained by the Field Operations Manager. All records shall be available for Laboratory review upon request.
  • Log, track, and document operational, administrative, compliance, and performance data as directed by the Laboratory or TR, including but not limited to staffing compliance, incidents, inspections, testing, training, fleet, payroll, billing, and access control activity. Duties may be reassigned or modified by the TR within the scope of this contract to meet operational needs.
  • Perform other duties within the scope of this contract as directed.

QUALIFICATIONS

  • Education and experience sufficient to perform the duties described herein. Equivalent combinations of education, training, and relevant experience may be considered.
  • Experience in administrative management functions within a 24/7 operational or security environment.
  • Experience in payroll processing, billing documentation, and financial recordkeeping preferred.
  • Experience in fleet or asset management preferred.
  • Experience in data handling, records management, and compliance documentation preferred.
  • Ability to maintain confidentiality of personnel and operational information.
  • Must hold individual Private Security Contractor License

BENEFITS

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.

Equal Opportunity Employer

Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Vet

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