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Support Manager Jobs in Mattoon, IL (NOW HIRING)

Rural King

Desktop Support Tier I

Mattoon, IL · On-site

$19 - $24.25/hr

  • Medical

  • Retirement

It's just one way we show our appreciation for their support. At Rural King, we value our ... Managing file shares and permissions structures * Experience with deploying and troubleshooting ...

Rural King

Desktop Support Tier I

Mattoon, IL

$19 - $24.25/hr

  • Medical

  • Retirement

It's just one way we show our appreciation for their support. At Rural King, we value our ... Managing file shares and permissions structures * Experience with deploying and troubleshooting ...

Rural King

Desktop Support Tier I

Mattoon, IL · On-site

$19 - $24.25/hr

  • Medical

  • Retirement

It's just one way we show our appreciation for their support. At Rural King, we value our ... Managing file shares and permissions structures * Experience with deploying and troubleshooting ...

First Mid

Loan Servicing Support Associate

Mattoon, IL

$16.06 - $23.17/hr

  • Medical

  • Retirement

  • PTO

The Loan Servicing Support Associate is responsible for centralizing support for loan and insurance ... Capable of managing a substantial workload of varying tasks. * Strong interpersonal skills with the ...

Humana

Manager, Care Management

Mattoon, IL · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support and enhance a care management model that leverages extenders (e.g., CHWs, peer support specialists, housing advocates) to address social determinants of health for Medicare-eligible adults.

Humana

Manager, Care Management

Effingham, IL · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support and enhance a care management model that leverages extenders (e.g., CHWs, peer support specialists, housing advocates) to address social determinants of health for Medicare-eligible adults.

Humana

Manager, Care Management

Mattoon, IL · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support and enhance a care management model that leverages extenders (e.g., CHWs, peer support specialists, housing advocates) to address social determinants of health for Medicare-eligible adults.

Humana

Manager, Care Management

Mattoon, IL · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support and enhance a care management model that leverages extenders (e.g., CHWs, peer support specialists, housing advocates) to address social determinants of health for Medicare-eligible adults.

Humana

Manager, Care Management

Effingham, IL · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support and enhance a care management model that leverages extenders (e.g., CHWs, peer support specialists, housing advocates) to address social determinants of health for Medicare-eligible adults.

Humana

Manager, Care Management

Effingham, IL · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support and enhance a care management model that leverages extenders (e.g., CHWs, peer support specialists, housing advocates) to address social determinants of health for Medicare-eligible adults.

Great Clips

Salon Manager

Mattoon, IL · On-site

  • Medical

  • PTO

Whether you're currently an Assistant Manager or an experienced stylist ready to take on full ... Clear systems, expectations, and operational support * Innovative salon technology - like Online ...

Great Clips

Salon Manager

Effingham, IL · On-site

  • Medical

  • PTO

Whether you're currently an Assistant Manager or an experienced stylist ready to take on full ... Clear systems, expectations, and operational support * Innovative salon technology - like Online ...

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Showing results 41-60

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Mattoon, IL

Support Manager information

See Mattoon, IL salary details

$21.1K

$63.8K

$113.7K

How much do support manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for support manager in Mattoon, IL is $63,780.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $85,500.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Mattoon, IL are hiring for Support Manager jobs?

Cities near Mattoon, IL with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Mattoon, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,780 per year, or $30.7 per hour.

Desktop Support Tier I

Rural King

Mattoon, IL • On-site

$19 - $24.25/hr

Full-time

Medical, Retirement

Posted 28 days ago

Rural King rating

5.0

Company rating: 5.0 out of 10

Based on 357 frontline employees who took The Breakroom Quiz

607th of 734 rated retailers

Job description

Overview
About us
Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store.
One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support.
At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve.
How we reward you
401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
Healthcare plans to support your needs
Virtual doctor visits
Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program
15% Associate Discount
Dave Ramsey's SmartDollar Program
Associate Assistance Program
RK Cares Associate Hardship Program
24/7 Chaplaincy Services
Company paid YMCA Family Membership
Responsibilities
What You'll do
As a Desktop Technician you will provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The Desktop The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance where required.
  • Plans and execute the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks as well as operating and application systems
  • Experience deploying, support/administration of Office 365
  • Ability to learn and support new technology utilized by operations
  • Experience with barcode scanners, barcode printers, and mobile computing technology
  • Experience with and understanding of common file cloud storage platforms such as Dropbox, OneDrive (including SharePoint Online), Google Drive, Box, etc.
  • Experience setting up, supporting, and troubleshooting network services and topology
  • Windows Active Directory, Group Policy, File and Print Share Service
  • Managing file shares and permissions structures
  • Experience with deploying and troubleshooting Mobile Devices
  • LAN and WAN DHCP, Static IP addresses/DHCP reservations
  • Troubleshooting DNS
  • Wireless (802.11b/g/n/a/ac, 2.4 & 5GHz)
  • Ability to work independently and in a team environment
  • Self-starter who thinks out-of-the-box, quicker learner, constantly looking for ways to improve operations Assists all our users with any logged IT related incident when called upon
  • Takes ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible
  • Hardware Inventory Tracking Track computer equipment (by asset tag and serial number) by location. Receive/Ship equipment
  • Responsible for the shipping / receiving of materials and equipment.
  • Must accurately record, update, and document requests using the IT incident management system
  • Able to install and configure new IT equipment
  • Resolves incidents and upgrades different types of software and hardware.
  • Ability to resolve incidents with printers, copiers and scanners
  • Must maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
  • Sitting for extended periods of time
  • Repetitious hand movements, Typing/Keystroke dexterity
  • Adept at handling stressful circumstances
  • May be required to cross train and perform other duties.
Supervisory Responsibilities
None
Qualifications
Essential Qualities for Success
  • Basic Computer Skills
  • COMPTIA A+ & Net + preferred
  • Vast knowledge of IT concepts
  • Proficient Knowledge of Windows 7 and Windows 10PC
  • Peripheral knowledge and diagnostic
  • Laser printer troubleshooting
  • Knowledge of Microsoft Office Suite (Outlook, Excel, Word, etc.)
  • Customer Service Experience
  • Ability to learn new technology
  • Must be able to speak clearly and calmly
  • Must be able to work holidays/weekends as needed
  • Must be able to work within a team environment and independent as needed
Physical Requirements
  • Ability to maintain a seated or standing position for extended durations.
  • Capability to lift 15 pounds periodically.
  • Able to navigate and access all facilities.
  • Skill to effectively communicate verbally with others, both in-person and via electronic devices.
  • Close vision for computer-related tasks.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
The pay range for this position is $15.00 - $17.50 per hour and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. Eligible associates may also receive overtime pay in compliance with applicable laws. To learn more about our benefits, review here https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:14539c15-191a-4b77-9c13-f6ccfce10094.

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