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Support Manager Jobs in Mattoon, IL (NOW HIRING)

Wyndy LLC

Discover support in Mattoon, IL

Mattoon, IL · On-site

The ideal candidate should have a strong customer service background, be detail-oriented, and have excellent time management skills. The Support Specialist will play a crucial role in maintaining ...

herffjones

Warehouse Support

Arcola, IL

$19 - $22/hr

Warehouse Support Location: Arcola Starting Pay for position: $19 - $22 / hour JOIN OUR TEAM! About ... hiring manager does so with the understanding that the applicant's résumé will become the ...

herffjones

Warehouse Support

Arcola, IL

$19 - $22/hr

Warehouse Support Location: Arcola Starting Pay for position: $19 - $22 / hour JOIN OUR TEAM! About ... hiring manager does so with the understanding that the applicant's résumé will become the ...

herffjones

Warehouse Support

Arcola, IL

$19 - $22/hr

Warehouse Support Location: Arcola Starting Pay for position: $19 - $22 / hour JOIN OUR TEAM! About ... hiring manager does so with the understanding that the applicant's résumé will become the ...

HERFF JONES

Warehouse Support

Arcola, IL · On-site

$19 - $22/hr

Warehouse Support Location: Arcola Starting Pay for position: $19 - $22 / hour JOIN OUR TEAM! About ... hiring manager does so with the understanding that the applicant's résumé will become the ...

herffjones

Warehouse Support

Arcola, IL · On-site

$19 - $22/hr

Warehouse Support Location: Arcola Starting Pay for position: $19 - $22 / hour JOIN OUR TEAM! About ... hiring manager does so with the understanding that the applicant's résumé will become the ...

First Mid

Customer Support Center Agent I

Mattoon, IL · On-site

$17.50 - $19.62/hr

Seeks management approval for requests outside of their approved level. Notifies management of suspicious and questionable activity. * Adheres to all bank compliance, security and operational ...

CVS Health

District Support Pharmacist

Mattoon, IL · On-site

$54.75 - $65.75/hr

Living our purpose by helping to manage and improve patient health through safe and appropriate ... Supporting safe and accurate prescription fulfillment by following-and directing the pharmacy team ...

New

CVS Health

District Support Pharmacist

Mattoon, IL · On-site

$54.75 - $65.75/hr

Living our purpose by helping to manage and improve patient health through safe and appropriate ... Supporting safe and accurate prescription fulfillment by following-and directing the pharmacy team ...

New

Five Below

Support Lead Part Time

Mattoon, IL

$15.50/hr

Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. * Supports ...

New

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Mattoon, IL

Support Manager information

See Mattoon, IL salary details

$21.1K

$63.8K

$113.7K

How much do support manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for support manager in Mattoon, IL is $63,780.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $85,500.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Mattoon, IL are hiring for Support Manager jobs?

Cities near Mattoon, IL with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Mattoon, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,780 per year, or $30.7 per hour.

Customer Support Center Agent I

First Mid Bank & Trust

Mattoon, IL • On-site

$17.50 - $19.62/hr

Other

Medical, Retirement, PTO

Posted 18 days ago

First Mid Bank & Trust rating

8.5

Company rating: 8.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

34th of 171 rated banks

Job description


Position:
Customer Support Center Agent I
Location:
Mattoon, IL
Job Id:
4719
# of Openings:
1
At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.
At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service standards.
Responsibilities include, but are not limited to:
  • Assisting callers with questions & account inquiries by providing them with accurate information in a professional and courteous manner in accordance with our customer service standards.
  • Service customers over the phone with accuracy and efficiency within policy guidelines.
  • Create a quality service experience by ensuring timely resolution and follow-up to customer needs.
  • Solicits assistance from management as needed. Seeks management approval for requests outside of their approved level. Notifies management of suspicious and questionable activity.
  • Adheres to all bank compliance, security and operational policies and procedures.
  • Performs changes to existing accounts as requested by the customer.
  • Transferring request that are outside the scope of the CSC to the appropriate individual or department for assistance.
  • Proactively looks for ways to improve processes that will improve the customer's experience and communicate those ideas to management.
  • Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook and/or First Mid policies.
  • Ensuring all customer interactions & documentation follow bank policy & regulations, while maintaining customer confidentiality.
  • Identifies and recommends products and/or services to best meet the needs of the customer.
  • Educates and encourages customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking.
  • Actively seeks out and maintains basic product knowledge of all banking products through training courses, meetings, corporate communications, etc.
  • Complete other specified duties as assigned.

Qualifications
Education:
  • High School Diploma/GED required.

Experience:
  • 1+ year of customer service experience and/or previous experience working in a financial institution preferred.
  • Previous contact center experience preferred.

Skills:
  • Proficient in usage of Microsoft Office and computer application
  • Strong organizational and communication skills, both oral & written.
  • High level of interpersonal skills to interact with customers and potential customers in professional manner.
  • Ability to work additional hours or hours outside of the departmental operating hours as needed.


First Mid Bancshares, Inc., is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
LP123
Pay Range: $17.50 - $19.62 per hour
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