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Support Manager Jobs in Lucedale, MS (NOW HIRING)

Ag

Senior Aerospace Customer Support Engineer

Mobile, AL · On-site

... Support Specialist to join the Customer Services organization in Mobile, Alabama. This critical ... By proactively managing inquiries and driving continuous improvement in tools and governance, you ...

Ag

Senior Aerospace Customer Support Engineer

Mobile, AL · On-site

... Support Specialist to join the Customer Services organization in Mobile, Alabama. This critical ... By proactively managing inquiries and driving continuous improvement in tools and governance, you ...

QED Enterprises Inc

Project Manager (PT)

Mobile, AL · On-site

$53/hr

This program supports Electronic SharePoint Database including Data Management, Documentation & Administration, Integrated Master Schedule (IMS) and Earned Value Management (EVM) and Earned Value ...

Airbus

Aerospace Customer Support Engineer

Mobile, AL · On-site

$65 - $95/hr

... Support Specialist to join the Customer Services organization in Mobile, Alabama. This critical ... By proactively managing inquiries and driving continuous improvement in tools and governance, you ...

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Support Manager information

See Lucedale, MS salary details

$19K

$57.4K

$102.2K

How much do support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for support manager in Lucedale, MS is $57,357.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $76,900.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Lucedale, MS are hiring for Support Manager jobs?

Cities near Lucedale, MS with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Lucedale, MS as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,357 per year, or $27.6 per hour.

Project Manager with Security Clearance

People, Technology and Processes LLC

Mobile, AL • On-site

Other

Re-posted 13 days ago

Job description

Position title : Project Manager Location : Mobile, Alabama Clearance required : SECRET Scope: The Project Manager (PM) serves as the single point of contact for all Contractor work performed under this contract supporting the U.S. Coast Guard's Offshore Patrol Cutter (OPC) Project Residence Office (PRO). The OPC program is the largest acquisition within the Department of Homeland Security (DHS) and the history of the USCG. The PM will oversee a team providing SharePoint technical support, documentation and administrative services, Integrated Master Schedule (IMS) and Earned Value Management System (EVMS) surveillance, Technical Support Management (TSM) deficiency records management, integrated logistics support, and business/COR support functions. Responsibilities include (but are not limited to): * Contract Oversight: Serve as the primary liaison between the Contractor, Contracting Officer, and Contracting Officer's Representative (COR) for all matters related to contract performance. * Team Management: Direct and oversee all Contractor personnel performing work under the PWS, ensuring continuity of support and contractual staffing levels are maintained at all times. * Work Validation: Retrieve weekly work assessments from each employee to support monthly invoice validation and documentation processes. * Timesheet Verification: Ensure employee timesheets and timekeeping mechanisms are signed by the COR or ACOR at the end of each week. * Progress Reporting: Provide monthly status reports summarizing all work performed, deliverables completed, schedule status, and any concerns or recommendations. * Progress Meetings: Meet with the COR on at least a monthly basis to present deliverables, discuss progress, exchange information, and resolve technical problems. * Personnel Management: Notify the Contracting Officer and COR no less than 15 business days in advance of any personnel replacements; ensure replacements possess qualifications equal to or superior to departing personnel. * Compliance: Ensure all personnel comply with Government regulations, policies, procedures, and security requirements including Secret-level clearances. * Available to the COR via telephone between 0900 and 1700 CST, Monday through Friday. * Respond to requests for discussion or resolution of technical problems within 24 hours of notification. * May be required to work other than normal business hours, including weekends and holidays, to fulfill contract requirements. Qualifications * Bachelor's degree or At least 5 years of relevant work experience. * At least 4 years of experience in a project management role * Knowledge of ship construction. * Physical Abilities: The required work shall require moderate walking and movement through an active shipyard and OPCs under construction. * Proficiency in MS Word, Excel, PowerPoint, SharePoint, MS Outlook, and other software/tools provided on the Coast Guard Standard Workstation. * Ability to read, write, speak, and understand English fluently. * Experience supporting major system acquisitions and familiarity with the Major System Acquisition Manual (MSAM) COMDTINST M5000.10 (series). * Understanding of contract deliverables review, project plan development, and acquisition document preparation.

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