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Support Manager Jobs in Lexington, NC (NOW HIRING)

SHYAS HEALTH

Peer Support Program Manager

Salisbury, NC · On-site

$15.75 - $20.25/hr

Peer Support Services Program Manager The Peer Support Services (PSS) Program Manager is a NC Certified Peer Support Specialist Qualified Professional responsible for the overall clinical ...

Home Depot

Store Support

Winston Salem, NC · On-site

$13.75 - $17.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Lexington, NC

Support Manager information

See Lexington, NC salary details

$20.2K

$61.1K

$108.8K

How much do support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for support manager in Lexington, NC is $61,068.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,800.00 and $81,800.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Lexington, NC?

The most popular types of Support jobs in Lexington, NC are:

What job categories do people searching Support Manager jobs in Lexington, NC look for?

The top searched job categories for Support Manager jobs in Lexington, NC are:

What cities near Lexington, NC are hiring for Support Manager jobs?

Cities near Lexington, NC with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Lexington, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $61,068 per year, or $29.4 per hour.

Regional Technical Support Manager - Americas

Scott Bader

Mocksville, NC • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Key responsibilities

  • Lead the North America marine technical function to drive profitable growth and customer conversion.

  • Partner with Commercial to develop technical value propositions, protect margin and reduce application risk.

  • Own the regional marine product and application development pipeline, ensuring disciplined delivery and strong business cases.

Job description

Location: Remote/home-based position, preferably located in the South East, U.S.

As our new Regional Technical Support Manager - Americas, you'll provide technical leadership and customer support across the region, driving profitable growth with a primary focus on the marine industry. You'll help develop customer solutions, accelerate product conversion and turn technical expertise into commercial value.

Working closely with Commercial, Operations, Group functions and key customers, you'll support product development, strengthen our marine proposition and drive the adoption of Group technologies. This is an opportunity to combine technical expertise, customer relationships and commercial insight to deliver growth across the Americas.

Key responsibilities:

  • Lead the North America marine technical function to drive profitable growth and customer conversion.

  • Partner with Commercial to develop technical value propositions, protect margin and reduce application risk.

  • Lead strategic OEM, boatbuilder and distributor technical engagement, trials, approvals and training.

  • Own the regional marine product and application development pipeline, ensuring disciplined delivery and strong business cases.

  • Drive technical excellence through complaint resolution, portfolio optimisation, Group technology adoption and capability development.

What we're looking for:

  • Bachelor's Degree or equivalent qualification in Chemistry, Engineering, or a related technical discipline.
  • Extensive experience in marine composites, composite boatbuilding and/or structural adhesives, with strong practical knowledge of relevant manufacturing and application processes.
  • Proven customer-facing technical experience, ideally supporting marine OEMs, boatbuilders, distributors, fabricators, contractors, naval architects or design engineers, with established OEM and distributor relationships desirable.
  • Strong commercial awareness, communication and problem-solving skills, with the ability to translate technical recommendations into customer and business value, including the ability to manage selected accounts in a sales capacity.
  • Proven ability to lead technical projects, manage customer trials and product approvals, and collaborate effectively across commercial, operational and global teams
  • Willingness and ability to travel approximately 50% of the time.

Why join us?

At Scott Bader, we're proud to be an employee-owned business where our colleagues share in our success and help shape the future of the company. Alongside a competitive salary and bonus scheme, we offer a range of benefits designed to support your wellbeing, development and work-life balance, including:

  • 401(k) Plan: Roth and Traditional options available, with an employer contribution of 3% of salary, regardless of whether you participate.

  • Group Health Insurance: Premiums fully paid by the employer for employees and qualifying dependents. Vision and dental coverage are also available at a discounted group premium.
  • Life Insurance: Coverage provided at no cost to the employee.
  • Profit Sharing & Bonus Plan
  • 3 weeks' vacation
  • 9 public holidays per year
  • Company Vehicle: Provided with all associated expenses covered by the company.
  • Paid Personal Leave: 37.5 hours of paid personal leave from your second year of employment, accrued on a pro-rata basis during your first year.
  • Flexible Working Arrangements
  • Volunteering & Charity: One paid volunteering day per year, plus charity match funding.

We also offer a collaborative and inclusive working environment where innovation, sustainability and community are at the heart of what we do.

About Scott Bader

Scott Bader is a global manufacturer of advanced composites, structural adhesives and functional polymers. Established in 1921, we combine over 100 years of expertise with a passion for innovation, quality and sustainability, supporting customers across a wide range of industries worldwide.

Today, more than 600 colleagues work across our global network of manufacturing sites, offices and technical centres, collaborating to deliver innovative solutions and outstanding customer support.

What makes Scott Bader different is our employee ownership model. Since 1951, our colleagues have shared in the responsibility and success of the business, helping shape a company that balances commercial success with a strong sense of purpose, community and long-term thinking.

Diversity & Inclusion

At Scott Bader, we're committed to creating an inclusive environment where everyone feels respected, valued and able to be themselves. We welcome different perspectives, experiences and ways of thinking, recognising that diversity drives innovation, collaboration and better outcomes for our colleagues, customers and communities.

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