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Support Manager Jobs in Lethbridge, AB (NOW HIRING)

Skechers

Retail Assistant Store Manager

Lethbridge, AB · On-site

CA$23.88/hr

The Assistant Store Manager position is critical to our success, providing support to the Management Team in all areas of operations management and team leadership. You'll drive the store's daily ...

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Support Manager information

See Lethbridge, AB salary details

$22.9K

$49.3K

$87.4K

How much do support manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for support manager in Lethbridge, AB is $49,339.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $54,168.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are the most commonly searched types of Support jobs in Lethbridge, AB?

The most popular types of Support jobs in Lethbridge, AB are:

What cities near Lethbridge, AB are hiring for Support Manager jobs?

Cities near Lethbridge, AB with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Lethbridge, AB as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $49,339 per year, or $23.7 per hour.

Retail Assistant Store Manager

Skechers

Lethbridge, AB • On-site

CA$23.88/hr

Part-time

This job post has expired today. Applications are no longer accepted.

Skechers rating

6.5

Company rating: 6.5 out of 10

Based on 175 frontline employees who took The Breakroom Quiz

40th of 62 rated fashion and textile manufacturers

Job description

WHO WE ARE:
Headquartered in Southern California, Skechers-the Comfort Technology Company-has spent over 30 years helping men, women, and kids everywhere look and feel good. Comfort innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand.
ABOUT THE ROLE:
The Assistant Store Manager position is critical to our success, providing support to the Management Team in all areas of operations management and team leadership. You'll drive the store's daily performance, inspire a team of employees, and ensure seamless customer service delivery. By managing inventory, enhancing visual merchandising, and executing strategic sales management initiatives, you'll directly contribute to the store's profitability and overall success.

COMPENSATION RATE:


HOURLY RANGE: $23.88

BENEFIT HIGHLIGHTS AS AN ASSISTANT MANAGER:

  • Competitive pay with regular pay increases
  • Generous discounts on Skechers footwear, apparel, and accessories (including exclusive days for Friends and Family!)
  • Additional Benefits & Perks to be reviewed during the interview process.
  • Opportunities for career advancement within Skechers global network.

WHAT YOU WILL DO:

  • Team Leadership: Mentor, coach, and motivate employees to achieve sales management goals, deliver outstanding customer service, and foster a positive work environment.
  • Visual Merchandising: Act as a brand ambassador by ensuring product displays and store layouts meet Skechers' high standards for style and innovation.
  • Inventory Management: Monitor stock levels, manage restocking processes, and organize the sales floor to create a seamless shopping experience.
  • Operations Management: Oversee store systems, including scheduling, opening/closing procedures, and operational processes. Support peak store operations by occasionally lifting and moving boxes (up to 50 lbs.)
  • Sales Management: Drive revenue growth by implementing performance strategies, setting expectations, and exceeding sales goals.
  • Problem-Solving: Proactively address operational challenges and resolve customer concerns to maintain satisfaction.

WHAT WE NEED FROM YOU:

  • Flexibility to work weekends, evenings, and holidays as needed.
  • Strong organizational skills to manage inventory and operational tasks effectively.
  • Experience in sales management, delivering results, and meeting targets.
  • An ability to create a respectful, inclusive, and safe work environment for employees and customers.
  • Exceptional team leadership and communication skills to foster collaboration and success.
  • Acts with a sense of confidentiality and urgency.

REQUIREMENTS:

  • High school diploma or equivalent preferred but not required.
  • Retail, restaurant, or hospitality leadership experience is preferred but not required.
  • Sales skills to drive revenue growth and meet targets
  • Excellent communication skills in written, verbal and interpersonal skills
  • Must be at least 18 years of age at time of application.

Step into your next retail career with Skechers!

About Skechers
Skechers, a global Fortune 500 company, developsand markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations.

Equal Employment Opportunity
Skechers is an equal opportunity employer and, as such, Skechers is committed to providing equal employment opportunities to all applicants and employees. Skechers employs and treats any and all applicants and employees on the basis of merit, qualifications, and competence. No question on this application is used for the purpose of limiting or excusing an applicant from consideration for employment.

Reasonable Accommodation
I understand that Skechers makes reasonable accommodations for disabled employees if requested, unless to do so would pose an undue hardship, in accordance with applicable legislation. It is your responsibility to notify Human Resources if you require a reasonable accommodation to fulfill the essential functions of your job.

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