Support Manager Jobs in Lethbridge, AB (NOW HIRING)

The QA Manager is responsible for the development, implementation, and maintenance of all aspects of the Food Safety/Quality Programs to maintain the highest level of Food Safety and Quality elements. In addition, the QA Manager provides leadership to the QA group by ensuring adequate staffing and training, and creating a positive, safe, and productive work environment.

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Quebec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees.  At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

Cavendish Farms is a family-run company, where our team members are never just a number. We work from seed-to-table, providing opportunities to explore and grow. Headquartered in Dieppe, New Brunswick, Cavendish Farms is a leading producer of frozen potato products and appetizers throughout Canada, the United States, and around the world. We have Manufacturing facilities in PEI, Ontario, Alberta, and North Dakota and farm operations in the Maritimes and Minnesota and North Dakota. We also operate a research and plant breeding centre in PEI to develop new potato varieties and sustainable potato farming practices.

We have a proud history of values, quality and service, And bringing the goodness of the farm to the table is what we do best. 

• Post Secondary education in Food Science or related field.
• 4-6 years of relevant industry experience.

• Training and/or experience with GFSI-recognized audit schemes. 

• SQF Practitioner and HACCP Manager training considered an asset.

• Demonstrates ability to work confidently in audit environments and respond to auditors professionally and effectively. 

• Proficiency in Microsoft Excel and Word, with the ability to quickly learn and adapt to new software applications. 

• Proven ability to manage multiple priorities in a fast-paced environment while meeting deadlines. 

• Demonstrates leadership skills, with the ability to guide, support, and provide direction to team members.

• Lead, develop, and manage the Quality Assurance department, ensuring all policies, procedures, and programs are established, implemented, and maintained in compliance with customer requirements, regulatory standards, and Food Safety and Quality Management Systems.

• Oversee all third-party audits, regulatory inspections, and associated corrective and preventive actions to ensure ongoing compliance and continuous improvement.

• Investigate, document, and respond to customer complaints, ensuring timely resolution and implementation of corrective actions.

• Drive continuous improvement initiatives by leading verification and validation activities that strengthen Food Safety and Quality program effectiveness.

• Collaborate with customers to understand and address specific requirements, while working cross-functionally to resolve issues and deliver the highest quality products.

• Review and approve Quality Assurance Operational Instructions (OIs) and related documentation to ensure compliance and operational effectiveness.

• Evaluate non-conforming products in collaboration with the Director of Operations and/or Production Manager to determine appropriate disposition and corrective actions.

• Work in a unionized environment, supporting compliance with the collective agreement, promoting positive labor management relations, and effectively managing team performance while achieving operational and quality objectives.

• Other duties as assigned. #LI-LP1