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Support Manager Jobs in Kankakee, IL (NOW HIRING)

Applebee's

Back of House Support Team

Bradley, IL · On-site

$7.25 - $17/hr

Working various shifts, you will clean and manage the kitchen space to ensure a safe, sanitary, and ... supporting overall health, wellness, and peace of mind * Paid Training - we aim to set you up for ...

Applebee's

Back of House Support Team

Bradley, IL · On-site

$7.25 - $17/hr

Working various shifts, you will clean and manage the kitchen space to ensure a safe, sanitary, and ... supporting overall health, wellness, and peace of mind * Paid Training - we aim to set you up for ...

Sentinel

IT Support Specialist

Bradley, IL · On-site

$23 - $27/hr

Responsibilities include troubleshooting hardware, software, and connectivity issues; supporting users in person, remotely, and by phone; managing IT tickets; onboarding and offboarding employees ...

Sentinel

IT Support Specialist

Bradley, IL · On-site

$23 - $27/hr

Responsibilities include troubleshooting hardware, software, and connectivity issues; supporting users in person, remotely, and by phone; managing IT tickets; onboarding and offboarding employees ...

Sentinel

IT Support Specialist

Bradley, IL

$23 - $27/hr

Responsibilities include troubleshooting hardware, software, and connectivity issues; supporting users in person, remotely, and by phone; managing IT tickets; onboarding and offboarding employees ...

McDonald's

General Manager

Morris, IL · On-site

Support managers in hitting service goals and proactive problem solving, reacting to the danger zones * Ensure all pre-shift checks, travel paths and DSPT expectations are followed * Execution of all ...

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Support Manager information

See Kankakee, IL salary details

$21.6K

$65.3K

$116.3K

How much do support manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for support manager in Kankakee, IL is $65,275.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $87,500.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Kankakee, IL are hiring for Support Manager jobs?

Cities near Kankakee, IL with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Kankakee, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,275 per year, or $31.4 per hour.

Clerical/Events Support Specialist

Campus, IL • On-site

University of Utah
Colleges, Universities, and Professional Schools • 10K+ employees
Learn more about University of Utahexternal

$16/hr

Part-time

Retirement

Re-posted 14 days ago

University Of Utah rating

6.9

Company rating: 6.9 out of 10

Based on 161 frontline employees who took The Breakroom Quiz

Job description

Details
Open Date 07/01/2026 Requisition Number PRN17169N Job Title Clerical/Events Support Specialist Working Title Concessions Tech Support Career Progression Track B Track Level FLSA Code Nonexempt Patient Sensitive Job Code? No Type Non Benefited Staff / Student Temporary? No Standard Hours per Week 15 Full Time or Part Time? Part Time Shift Day Work Schedule Summary
Set days during the week based on current event schedule plus events.
Is this a work study job? No VP Area President Department 00842 - Rice-Eccles Stadium Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $16.00/h Close Date 10/01/2026 Priority Review Date (Note - Posting may close at any time) Job Summary
Ensures the seamless operation of critical point-of-sale, digital signage, and compliance hardware across all major sports and entertainment events. This high-impact role manages the deployment, maintenance, and live network troubleshooting of handheld PAX A900 devices utilizing the Shift4 Payment Platform across diverse multi-sport stadiums and concert venues. Operating in high-pressure, live environments, the Specialist works closely with concessions staff to immediately resolve device issues, minimize downtime, and maintain a seamless guest experience.
Responsibilities
At a high level, responsibilities could include:
Supporting handheld POS devices (PAX A900) and the Shift4 platform as we move forward. 
Perform routine checkups on all devices, including testing transactions, device function, and menu accuracy. 
Storage and organization of devices and coordinating cords/accessories.
Assisting with wired and wireless connectivity across the POS network, including understanding expected VLANs and IP ranges.
Supporting mobile ordering workflows, including devices communicating across the network to printers.
Maintaining and troubleshooting ID scanners used for alcohol compliance (we currently have 40+ in operation). 
Managing and deploying digital menu boards across concession stands, including pushing updates to specific displays and verifying accuracy prior to events.
During events, respond to register/device issues and troubleshoot. 
In addition to the technical responsibilities, this role is:
Proactive and forward-thinking during live events.
Able to troubleshoot quickly in high-pressure situations. 
Highly organized with equipment and issue tracking. 
Comfortable communicating with concessions staff and escalating issues when needed. 
This position would support all major events across our venues, including football, basketball (MBB/WBB), gymnastics, softball, baseball, soccer, lacrosse, hockey, concerts, and other special events.
Minimum Qualifications
One year customer service or related experience or equivalency (one year of education can be substituted for two years of related work experience); demonstrated human relations and effective communications skills; and basic computer skills required.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
Extensive customer service experience is a must.
Ability to effectively to communicate with staff.
Experience managing fast paced operations.
Ability to work with in a team environment.
Must be able to work late evenings, holidays, and weekends.
Must be able to work at all venues.
Must be able to speak and understand English.
Experience managing multiple locations.
Experience with point of sale systems.
Special Instructions Summary Additional Information
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah NonDiscrimination page.
Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

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About University of Utah

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The University of Utah is the state’s flagship institution of higher education, with 18 schools and colleges, more than 100 undergraduate majors and graduate programs, and an enrollment of more than 38,000 students. It is a member of the Association of American Universities—an invitation-only, prestigious group of 71 leading research institutions. The U is advancing a new national model for higher education that delivers societal impact through education, research, health care, and community service, while making social, economic, and cultural contributions that improve lives across Utah and around the world.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Salt Lake City, UT, US

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