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Support Manager Jobs in Hudson, WI (NOW HIRING)

Granicus

Manager - Technical Support

Saint Paul, MN · On-site

Manager - Technical Support Location US-Remote ID 2026-10261 Category Management Position Type Full-Time Employee Type Regular Location Type Remote The Company Serving the People Who Serve the People ...

Anywhere

Supervisor Regional Support

Arden Hills, MN

The Supervisor will manage the workflow of the team and ensure there is coverage in all offices. They will provide coaching to the Regional Support Specialists in their pod. In addition to Supervisor ...

Integer

EHSS Manager

Minneapolis, MN

Defining the goals and objectives for your direct reports supporting Key Performance Indicators ... Manages workers' compensation claims and ensures timely associate return to work. * Leading the ...

CAIRE

Sales Support Coordinator MGC

Saint Paul, MN · On-site

$26 - $27.50/hr

Classification Non-Exempt Job Level Individual Contributor Reports to Sales Support Manager Summary/Objective Ensure the effective and efficient pre-sale support to sales consultants to achieve sales ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Hudson, WI

Support Manager information

See Hudson, WI salary details

$23.3K

$70.2K

$125.1K

How much do support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for support manager in Hudson, WI is $70,201.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,400.00 and $94,100.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What cities near Hudson, WI are hiring for Support Manager jobs?

Cities near Hudson, WI with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Hudson, WI as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,201 per year, or $33.8 per hour.

Manager, Interoperability Support

HHAeXchange

Minneapolis, MN • Hybrid

Full-time

Medical, Retirement, PTO

Posted 10 days ago

Job description

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.  

We are seeking an experienced and collaborative people leader to join our Revenue Cycle Operations team as the Manager, Interoperability Support. Reporting to the Sr Director, Revenue Cycle Operations, this individual will lead a team of 8-13 support representatives focused on addressing client business needs across revenue cycle management - including claims rejections and denials, billing issue resolution, and provider Electronic Visit Verification (EVV) aggregation setup and data transmission.

The successful candidate will be a strong people leader who builds team capability, sets clear expectations, and creates accountability. They will equip representatives with the knowledge, tools, and confidence to resolve complex issues independently and use established escalation paths when needed. This leader will coach and develop the team, partner effectively across functions, remove barriers, and support scalable solutions that improve the client experience.

This is a hybrid position, with an expectation to report to the Bloomington, MN office 3 days/week (typically Tues/Wed/Thurs). 

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties
  • Lead, mentor, and develop a team of 8-13 support representatives, fostering a high-performing environment through coaching, clear expectations, and ongoing feedback.
  • Establish, document, and continuously refine team processes, standard operating procedures, and best practices to ensure a consistent and scalable support model.
  • Define and uphold service standards across case management, response times, escalation handling, and client communication to drive a best-in-class support experience.
  • Oversee the team's support of client revenue cycle management needs, including claims rejections, denials, and billing issue resolution - coaching representatives to confidently navigate complex situations and apply available resources to reach the right outcomes for clients.
  • Ensure billing, configuration, and interoperability-related issues are promptly identified, triaged, and routed to the appropriate internal teams for resolution, while maintaining ownership of client communication, status updates, issue tracking, and follow-up through resolution.
  • Cultivate subject matter expertise within the team around revenue cycle and provider EVV aggregation setup and data transmission, ensuring representatives have the knowledge and resources to support clients effectively and independently.
  • Hold the team accountable for resolving issues in accordance with client expectations to preserve strong relationships, while ensuring the right internal stakeholders are engaged where appropriate.
  • Collaborate cross-functionally with Product, Implementation, Operations, and other internal teams to investigate root causes, develop solutions, and improve the overall client experience.
  • Evaluate revenue cycle systems and third-party solutions, identifying client-facing issues and collaborating with relevant teams to recommend effective resolutions. 
  • Proactively surface opportunities to improve reimbursement outcomes and address systemic issues across payer and provider collections in all applicable markets.
  • Track and analyze team performance metrics, using data to benchmark progress, identify trends, and continuously refine workflows and support processes.
  • Actively apply AI tools to identify patterns across support cases, sharpen the team's decision-making, accelerate knowledge development, and drive continuous improvement in how the team operates and delivers for clients.
  • Leverage CRM and case management platforms, including Jira and Salesforce Service Cloud, to manage team activity, monitor case volumes and SLAs, and provide visibility to leadership.
Other Job Duties
  • Other duties as assigned by supervisor or HHAeXchange leader.
Travel Requirements
  • Travel up to10%, including overnight travel
Required Education, Experience, Certifications and Skills
  • Minimum 4-5 years of experience in revenue cycle management, with a strong working knowledge of claims billing, rejections and denials management, and payer collections.
  • Minimum 2-3 years of supervisory or management experience leading a support or operations team, with a demonstrated ability to build team capability, empower staff to work independently, and drive performance through coaching rather than direct involvement in day-to-day casework.
  • Healthcare experience.
  • Exemplary attention to detail and strong organizational skills
  • Exceptional written, verbal and interpersonal communication skills required.
  • Exceptional Customer service aptitude, with the ability to thrive under pressure
  • Proficiency in computer applications, particularly the Microsoft office suite, with a focus on excel.
  • Experience working with CRM tools such as Jira, Salesforce Service cloud and applications.
  • Demonstrated experience leveraging AI tools to enhance team productivity, streamline workflows, and inform decision-making through data analysis and insight generation.
  • Familiarity with provider EVV aggregation setup and data transmission processes is a plus.
  • Competency in both independent work and collaborative teamwork
  • Exceptional Written and verbal communication skills

The base salary range for this US-based, full-time, and exempt position is $100,000 - $115,000, not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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