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Support Manager Jobs in Highland, WI (NOW HIRING)

Mypath

Direct Support Supervisor

Pulaski, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We support people through individualized service plans that range from high personal care needs to those who present complex behavioral challenges. HIL is looking for a Direct Support Supervisor (DSS ...

Sonoma Consulting Inc.

Project Manager

Dodgeville, WI · On-site

Company Description Sonoma Consulting provides the highest quality service and support to our ... Project Manager Position Description: Mid-level experienced PM; accountable for standard PM ...

TRICOR Insurance

Support Specialist (82324)

Lancaster, WI

  • Medical

  • Dental

  • Vision

  • Retirement

You are organized, self-motivated, and able to manage multiple support requests and priorities effectively * You are collaborative, coachable, and willing to continuously learn new technologies ...

TRICOR Insurance

Support Specialist (82324)

Lancaster, WI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

You are organized, self-motivated, and able to manage multiple support requests and priorities effectively * You are collaborative, coachable, and willing to continuously learn new technologies ...

McDonald's

Shift Manager

Lancaster, WI · On-site

$13.25 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Swing Managers support the daily operations of the restaurant by leading assigned shifts, ensuring outstanding QSC&V (Quality, Service, Cleanliness & Value), and maintaining a safe and productive ...

McDonald's

Shift Manager

Platteville, WI · On-site

$14.75 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Swing Managers support the daily operations of the restaurant by leading assigned shifts, ensuring outstanding QSC&V (Quality, Service, Cleanliness & Value), and maintaining a safe and productive ...

Spee-Dee Delivery Service

Support Route Driver

Dodgeville, WI · On-site

$20 - $24/hr

  • Dental

  • Life

  • Retirement

  • PTO

Job SummaryThe Support Route Driver fills in on open or unassigned routes to support daily delivery ... management of any problems or discrepanciesMaintain professional personal appearance as well as ...

Spee-Dee Delivery Service

Support Route Driver

Dodgeville, WI · On-site

$20 - $24/hr

  • Dental

  • Life

  • Retirement

  • PTO

Job SummaryThe Support Route Driver fills in on open or unassigned routes to support daily delivery ... management of any problems or discrepanciesMaintain professional personal appearance as well as ...

McDonald's

Department Manager

Lancaster, WI · On-site

$18.25 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Department Managers play a critical part in helping the restaurant achieve its goals by leading ... Support ordering accuracy, stock rotation, and cost control. • People Practices: Conduct ...

McDonald's

Department Manager

Platteville, WI · On-site

$20 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Department Managers play a critical part in helping the restaurant achieve its goals by leading ... Support ordering accuracy, stock rotation, and cost control. • People Practices: Conduct ...

Actalent

Project Manager

Pulaski, WI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide onsite administrative support, including documentation, reporting, and communication with ... Manage document control processes, including tracking and organizing drawings, specifications ...

Actalent

Project Manager

Pulaski, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide onsite administrative support, including documentation, reporting, and communication with ... Manage document control processes, including tracking and organizing drawings, specifications ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Highland, WI

Support Manager information

See Highland, WI salary details

$23K

$69.3K

$123.5K

How much do support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for support manager in Highland, WI is $69,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,900.00 and $92,900.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Highland, WI are hiring for Support Manager jobs?

Cities near Highland, WI with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Highland, WI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $69,325 per year, or $33.3 per hour.

Community Support Manager (CSM) (Caregiver Manager)

Community Living Connections, Inc.

Platteville, WI • On-site

$20/hr

Full-time

Medical, Retirement, PTO

Re-posted 9 days ago

Job description

Community Living Connections (CLC) - (Platteville), WI
Position Overview
Looking for a leadership role where you can help people while supporting a team? Community Living Connections (CLC) is hiring a Community Support Manager (CSM) to oversee services for adults with developmental disabilities and support the staff who work with them. This position plays an important role in ensuring individuals receive high-quality support while helping caregivers succeed in their roles. This position is ideal for candidates interested in human services leadership, social work, psychology, education, case management, or healthcare management.
Position Details
  • Position: Community Support Manager (CSM)
  • Location: (Platteville), WI
  • Employment Type: Full-Time
  • Schedule: daytime hours, some evenings or weekends as needed, on-call cell phone
  • Pay: $20+ On Call Stipend
Why Work at CLC
  • Meaningful leadership role supporting individuals and staff
  • Supportive team environment
  • Career growth opportunities
  • Training and professional development through CLC University
Benefits for Full-Time Employees
  • Health insurance with $0 deductible
  • Flexible Spending Account (FSA)
  • 401(k) with employer match
  • Mileage reimbursement when traveling between homes or community locations
Paid Time Off
Full-time employees begin earning PTO immediately based on a full-time schedule:
  • Sick Time: 3.69 hours every two weeks
  • Vacation/Holiday Time: 3.08 hours every two weeks
  • Equivalent to 170+ hours of paid time off earned in your first year of employment, based on 40 hours work per week.
What You'll Do
  • Supervise and support Supported Living Specialists (caregivers)
  • Coordinate services and schedules for individuals receiving support
  • Train and mentor staff members
  • Monitor service quality and ensure care plans are followed
  • Communicate with families, guardians, and care teams
  • Assist with staffing needs and problem-solving when challenges arise
  • Support individuals in reaching personal goals and participating in their community
  • Complete documentation and ensure regulatory compliance
Basic Requirements
  • Must be at least 18 years old
  • High school diploma required (Associate or bachelor's preferred)
  • Valid Wisconsin driver's license
  • Reliable vehicle with insurance
  • Ability to pass a background check
  • Ability to assist individuals and lift up to 50 pounds when needed

Join Today!!
Take the next step in your career and join a mission-driven team where your leadership truly makes an impact. For the quickest invitation to interview, apply directly on our site with our 3-minute application: https://clconnections.mitcawm.com/jobs/
A criminal background check is required. Prior to the background check being conducted, the applicant will be required to
complete disclosure and authorization forms authorizing the Company to conduct
specific background checks. This authorization will be made in either electronic or
written form and will remain valid throughout the employee's employment with the
Company, if hired as allowed by applicable law.
Background checks will be kept confidential and will only be shared with individuals who
have a business need to review the information to make employment decisions.
Reports will be retained in accordance with the Company's document retention
procedures and federal and state regulations.

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