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Support Manager Jobs in Griffin, GA (NOW HIRING)

Home Depot

Store Support

Fayetteville, GA · On-site

$13.25 - $16.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Thomaston, GA · On-site

$12 - $15/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Griffin, GA · On-site

$13.25 - $16.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Thomaston, GA · On-site

$12 - $15/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Fayetteville, GA · On-site

$13.25 - $16.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Mcdonough, GA · On-site

$13.75 - $17.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Lovejoy, GA

$13.75 - $17/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Lovejoy, GA · On-site

$13.75 - $17/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Peachtree City, GA

$14 - $17.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Peachtree City, GA · On-site

$14 - $17.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Mcdonough, GA · On-site

$13.75 - $17.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Griffin, GA · On-site

$13.25 - $16.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Griffin, GA

Support Manager information

See Griffin, GA salary details

$19.9K

$60.2K

$107.2K

How much do support manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for support manager in Griffin, GA is $60,162.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $80,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Griffin, GA?

The most popular types of Support jobs in Griffin, GA are:

What job categories do people searching Support Manager jobs in Griffin, GA look for?

The top searched job categories for Support Manager jobs in Griffin, GA are:

What cities near Griffin, GA are hiring for Support Manager jobs?

Cities near Griffin, GA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Griffin, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $60,162 per year, or $28.9 per hour.

Customer Support Manager - Water System

Fayetteville, GA • On-site

Fayette County Chamber of Commerce
51 - 200 employees
Learn more about Fayette County Chamber of Commerceexternal

$55K/yr

Full-time

Posted 2 days ago

New

Job description

Government Job Posting

This is a full-time position with benefits. This position is responsible for overseeing and contributing to the management, strategic direction, and continuous improvement of customer support operations and initiatives. Major duties include but are not limited to:

  • Supervises, hires, terminates, and disciplines staff.
  • Conducts performance evaluations, trains staff, ensuring employees follow policies and procedures to maintain a healthy and safe working environment.
  • Identifies and develops new guidelines and strategies for service level improvements regarding customer support business practices, activity reporting, and workflow efficiency.
  • Oversees revenue collection operations of delinquent utility billing customer accounts for a water system serving approximately 33,000 connections.
  • Oversees monthly account cutoffs based on account delinquency history and special circumstance.
  • Manages processes to ensure monthly water utility billing cycles are conducted. This includes oversight of importing and exporting meter readings; maintenance of individual accounts; calculating monthly bill charged; and reviewing final bill adjustments.
  • Directs and assigns task to customer support staff.
  • Manages mailroom operations including; courier schedule and operations, utility bill stuffing and mailing, processing and posting customer revenue payments received in bulk mail and drop box mail. Oversees business with US Postal Service.
  • Manages and performs special projects related to customer support operations, customer outreach, enhanced technology and implementation; leads special data analysis projects.
  • Responds to request for information from outside agencies; Metro North Georgia Water Planning District and County Administrator.
  • Handles escalated customer complaints by evaluating issues, determining appropriate resolutions, and authorizing corrective actions in accordance with established best practices.
  • Manages Leak Protection Program insurance program. Is the official Board of Commissioners designee to review and determine eligibility and claim amounts.
  • Manages Metropolitan North Georgia Water Planning District Water Management Plan requirements.
  • Manages Low Income Assistance Program.
  • Develops annual customer support and utility billing operations budget.
  • Enters requisitions, manages all billing operation service agreements and contracts for automated financial electronic imaging equipment for electronic deposits according to best accounting standards.
  • Coordinates with County purchasing agents on billing equipment contracts.
  • Performs other related duties as assigned.

MINIMUM QUALIFICATIONS

  • Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
  • Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years' experience or service.
  • Possession of or ability to readily obtain a valid driver's licenses issued by the State of Georgia for the type of vehicle or equipment operated.

Starting Salary - $55,635.17 To Apply - Fayette County, GA

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