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Support Manager Jobs in Frederick, MD (NOW HIRING)

Position Overview As a Service Operations Support Manager in Training, you will play a critical role in supporting operational excellence and associate development within CarMax's Service Operations ...

Position Overview As a Service Operations Support Manager in Training, you will play a critical role in supporting operational excellence and associate development within CarMax's Service Operations ...

Production Manager

Frederick, MD · On-site

$75K - $131K/yr

  • PTO

Position Overview As a Service Operations Support Manager in Training, you will play a critical role in supporting operational excellence and associate development within CarMax's Service Operations ...

Relief Staff - Lon's House

Rockville, MD · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Program Support Manager Employment Status: Part Time Shift schedule: 8:00am - 4:00pm and 4:00pm - 11:00pm FSLA Status: Non-exempt Pay rate: $21 per hour Since its founding in 1972, Interfaith Works ...

Manage the full lifecycle of user-generated tickets using our internal Service Desk, from initial response to final resolution. * Respond to requests for technical assistance in person, via phone ...

This position is supervised by a Program Manager and handles the coordination of information related to day- to-day services with staff, people supported, CCSs, Community Providers, and any other ...

Store Support

Leesburg, VA · On-site

$16.50 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Frederick, MD

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Frederick, MD · On-site

$16.50 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Hagerstown, MD · On-site

$16 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Ranson, WV

$14.25 - $17.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Showing results 21-40

Support Manager information

See Frederick, MD salary details

$22.4K

$67.5K

$120.3K

How much do support manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for support manager in Frederick, MD is $67,510.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $90,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are the most commonly searched types of Support jobs in Frederick, MD?

The most popular types of Support jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Support Manager jobs?

Cities near Frederick, MD with the most Support Manager job openings:

Infographic showing various Support Manager job openings in Frederick, MD as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,510 per year, or $32.5 per hour.

Job Coach (Part-Time)

Frederick County Government

Frederick, MD • On-site

$19/hr

Part-time

Re-posted 2 hours ago


Job description

JOB INFORMATION Non-exempt; part-time; Monday - Friday; varied hours.; no-benefits This position is responsible for providing job coaching support to the Frederick County Scott Key Center and will supervise the work of adults groups with intellectual & developmental disabilities. The Job Coach is responsible for providing support and instruction to the individual at their job site location throughout Frederick County. This position must be willing to be flexible with job assignments to meet the specific needs of the people working independent jobs

Supervision may be received from the Day Support Manager, Community Support Manager, and/or Senior Community Support Manager. Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES Plan and implement a job coaching strategy with an I/DD individual Assess the professional strengths and weaknesses of individual Discover what motivates the individual and assist them in utilizing that motivation in the workplace Assist employees with disabilities in learning and excelling in their job functions When job coaching is not available, Provide instruction and supervision in a Day Habilitation, Community Access or supported employment programs as assigned Utilize behavior management techniques to ensure appropriate work behavior Assist assigned workers in their relationships with employers and co-workers Compile and prepare daily progress notes, records and reports and participate in progress reviews Maintain daily documentation and attendance records When job coaching is not available, Provide instruction and supervision in a Day Habilitation, Community Access or supported employment programs as assigned To perform this job successfully, an employee must be able to perform all essential functions satisfactorily. Any employee's position may not be assigned all functions or equipment listed above, and the examples may not cover all functions or equipment that may be assigned. Reasonable accommodations may be provided to enable individuals with disabilities to perform their essential functions.

QUALIFICATIONS AND REQUIREMENTS The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Minimum age of 18 years at time of application Experience, education or training closely related to human services or vocational rehabilitation Possession of a valid automobile operator's license Current certification in First Aid and CPR, or ability to obtain same within 90 days of hire KNOWLEDGE / SKILLS / ABILITIES: A successful incumbent operating in this role displays the following: Ability to maintain County Authorized Driver privileges Ability to effectively initiate programs and activities and to provide active leadership and motivation for persons with developmental disabilities, with in-depth perception of client/employer needs and priorities Ability to effectively access and utilize computerized systems and equipment (e.g. word processing, spreadsheet, email) Ability to develop and maintain effective, objective working relationships with clients, co-workers, employers and the general public Strong and effective spoken and written (English) communication skills, including the ability to prepare clear, concise reports using behavioral terminology PHYSICAL REQUIREMENTS / WORKING CONDITIONS: While working in this position, the employee is occasionally sitting, walking, stooping, lifting up to 50 pounds, pushing up to and over 40 pounds, performing repetitive motions, and driving

While working in this position, the employee is occasionally working indoors, outdoors, work in confined spaces, noisy, potentially exposure to infectious diseases, and required to wear protective equipment. ADDITIONAL INFORMATION / EXAMINATION PROCESS Available to work varied working hours for special activities, meetings, programs, etc. Current certifications must be maintained during tenure of employment EXAMINATION PROCESS (may include): An evaluation of training and experience One or more interviews A pre-employment physical examination A pre-employment drug test without marijuana A pre-employment fingerprint supported background investigation Frederick County Government is committed to providing an inclusive work environment and complies with all applicable laws and regulations regarding workplace accommodation, including for individuals with disabilities.

Applicants who require reasonable accommodation during the application and hiring process may contact the Talent Acquisition section of Human Resources. Inquiries about accommodations can be sent to Recruitment@FrederickCountyMD.gov.