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Support Manager Jobs in Frederick, MD (NOW HIRING)

BAE Systems

Integ Log Support Mgr

Rockville, MD · On-site

$118K - $200K/yr

Serving as one of our product support analysts, you will support a multi-disciplinary team of integrated logistics support analysis, engineers, configuration managers, and logistics managers in ...

Tory Burch

Support Supervisor

Clarksburg, MD

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

Tory Burch LLC

Support Supervisor

Clarksburg, MD · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

Leidos

Senior Training Support Specialist

Washington Grove, MD · On-site

$65K - $118K/yr

  • Medical

  • Retirement

  • PTO

The Training Support Manager will bring order, follow-through, and calm coordination to a busy training environment where schedules, facilities, customer requirements, and senior leader priorities ...

Leidos

Senior Training Support Specialist

Germantown, MD · On-site

$65K - $118K/yr

  • Medical

  • Retirement

  • PTO

The Training Support Manager will bring order, follow-through, and calm coordination to a busy training environment where schedules, facilities, customer requirements, and senior leader priorities ...

Leidos

Senior Training Support Specialist

Derwood, MD · On-site

$65K - $118K/yr

  • Medical

  • Retirement

  • PTO

The Training Support Manager will bring order, follow-through, and calm coordination to a busy training environment where schedules, facilities, customer requirements, and senior leader priorities ...

Leidos

Senior Training Support Specialist

Gaithersburg, MD · On-site

$65K - $118K/yr

  • Medical

  • Retirement

  • PTO

The Training Support Manager will bring order, follow-through, and calm coordination to a busy training environment where schedules, facilities, customer requirements, and senior leader priorities ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Frederick, MD

Support Manager information

See Frederick, MD salary details

$22.4K

$67.5K

$120.3K

How much do support manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for support manager in Frederick, MD is $67,510.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $90,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are the most commonly searched types of Support jobs in Frederick, MD?

The most popular types of Support jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Support Manager jobs?

Cities near Frederick, MD with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Frederick, MD as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,510 per year, or $32.5 per hour.

NAF Support Manager NF-04

US Department of the Army

Fort Detrick, MD • On-site

$90K/yr

Full-time

Posted 18 days ago

United States Army rating

6.2

Company rating: 6.2 out of 10

Based on 491 frontline employees who took The Breakroom Quiz

44th of 49 rated military and defense

Job description

This position is located at Fort Detrick, Maryland.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.
Incentives and Bonuses
  • Incentives will not be paid.
Qualifications:Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.
A qualified candidate must possess the following:
  • Work Experience directing one or more DMWR Support Management programs for a garrison, or similar civilian community, for at least one year.
Experience MUST be clearly reflected on your Resume at the time of application to be considered.Education:This job does not have an education qualification requirement.Employment Type: OTHER

What United States Army employees say

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Benefits

Hours and flexibility

Workplace

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About US Army

Sourced by ZipRecruiter

Industry

National security, health care and social assistance, national security and international affairs and public administration

Company size

10,000+ Employees

Headquarters location

Arlington, VA, US

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