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Support Manager Jobs in Edmond, OK (NOW HIRING)

Revel Staffing

IT Support Supervisor

Oklahoma City, OK · Remote

$80K - $115K/hr

Monitor team performance, manage schedules and assignments, and prioritize workloads * Promote a ... Ensure support activities align with healthcare regulations, privacy standards, and organizational ...

SAIC

Logistics Support

Oklahoma City, OK

SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.

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Support Manager information

See Edmond, OK salary details

$20.3K

$61.3K

$109.3K

How much do support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for support manager in Edmond, OK is $61,347.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,900.00 and $82,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Edmond, OK?

The most popular types of Support jobs in Edmond, OK are:

What cities near Edmond, OK are hiring for Support Manager jobs?

Cities near Edmond, OK with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Edmond, OK as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $61,347 per year, or $29.5 per hour.

Supplier Quality Support Manager PMG

PROTEIN MANAGEMENT GROUP

Oklahoma City, OK

Full-time

Re-posted 14 days ago

Job description

POSITION PURPOSE

The Field Service - Supplier Quality Support Manager plays a key role in developing and maintaining a market presence with McDonald's Owner Operators, restaurant personnel, Field Office staff and distribution centers within assigned markets. Responsible for monitoring and ensuring Lopez Dorada product performance, quality and customer satisfaction within assigned market. This role ensures Lopez Dorada remains the supplier of choice to the McDonald's system within assigned categories and territories.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Develops and maintains a preferred business relationship with McDonald's Field Office staff, Owner/Operators, and distribution centers in assigned markets. Champions Lopez Dorada's business philosophies, quality and food safety improvement initiatives, and other pertinent information to the McDonald's system. Promotes the Lopez Dorada brand.
  • Participates in development and execution of the Lopez Dorada Field Team annual strategic plan. Provides updates on assigned areas of responsibilities during regular plan update meetings.
  • Partners with McDonald's Menu Innovation, US Operations and Field Office teams to support new product/platform development, testing, and deployment in assigned markets. Identifies opportunities to improve product/platform integration into the restaurants and introduce restaurant innovations.
  • Participates in across the counter/behind the counter field data collection opportunities focusing on restaurant operations, equipment calibration/performance and product quality.
  • Actively gathers product performance and satisfaction information from customers; troubleshoots quality related opportunities in the field and communicates internally to inform key stakeholders and resolve product performance opportunities.
  • Responsible for monitoring and managing product damages within assigned distribution centers.
  • Relays information regarding planned promotional activities, limited time offers and regional product activity within assigned markets to Field Service - Supplier Quality Support Director.
  • Stays current with a full understanding of McDonald's restaurant operations, equipment, distribution systems, and Lopez Dorada's manufacturing & safety processes.
  • Fully understands Lopez Dorada's product quality attributes.
  • Participates in various McDonald's field activities/events, including but not limited to Field Office Meetings, NFOM's (National Field Office Meeting), World Wide Conventions, Purchasing Committee meetings and Ronald McDonald House Charity events in order to promote Lopez Dorada and maximize the opportunity to further build relationships. Identifies opportunities to involve Lopez Dorada leadership in such activities.

QUALIFICATIONS

  • Proficient in MS Word, Excel, Power Point and the Internet.
  • Excellent verbal and written communication skills required.
  • A professional appearance and telephone manner is essential.
  • Able to present information in a formal presentation setting.
  • Excellent interpersonal skills/relationship building skills.
  • Customer-focused individual.
  • Problem-solving ability.
  • Plans and delivers results.

EDUCATION and/or EXPERIENCE

  • Bachelor's degree
  • Minimum of 3 years food industry experience
  • McDonalds restaurant experience preferred

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