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Support Manager Jobs in Duncan, SC (NOW HIRING)

Niftylift Inc

Product Support Associate

Greer, SC · On-site

$19 - $24/hr

Provide knowledgeable product support and technical assistance to customers ... Look up parts using catalogs, diagrams, and inventory management systems * Coordinate with ...

Niftylift Inc

Product Support Associate

Greer, SC · On-site

$19 - $24/hr

Provide knowledgeable product support and technical assistance to customers ... Look up parts using catalogs, diagrams, and inventory management systems * Coordinate with ...

Chico's FAS, Inc.

Support Associate - Chico's

Greenville, SC · On-site

$16 - $20.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Communicate with customers, Associates, and Management; wear / communicate with headset * Regular ...

Chico's FAS, Inc.

Support Associate - Soma

Greenville, SC · On-site

$16 - $20.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Alerts store management to cash supply needs. * Assists with visual directives, including floorsets ...

Chico's FAS, Inc.

Support Associate - Chico's

Spartanburg, SC · On-site

$16.50 - $21.50/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Alerts store management to cash supply needs. * Assists with visual directives, including floorsets ...

Chico's FAS, Inc.

Support Associate - Chico's

Greenville, SC · On-site

$16 - $20.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Alerts store management to cash supply needs. * Assists with visual directives, including floorsets ...

Blue Ridge Health

Peer Support Specialist

Columbus, NC · On-site

$13.75 - $17.50/hr

Blue Ridge Health is currently seeking a Peer Support Specialist to be part of our Tailored Care Management team. Looking for a Peer Support Specialist to support Rutherford and Polk County, NC. What ...

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Support Manager information

See Duncan, SC salary details

$20.7K

$62.6K

$111.6K

How much do support manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for support manager in Duncan, SC is $62,613.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,700.00 and $83,900.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What job categories do people searching Support Manager jobs in Duncan, SC look for?

The top searched job categories for Support Manager jobs in Duncan, SC are:

What cities near Duncan, SC are hiring for Support Manager jobs?

Cities near Duncan, SC with the most Support Manager job openings:

Support Manager jobs near you

Support Specialist, Hospital Care Management, Full Time, Days

Greenville, SC

Prisma Health
Health Care and Social Assistance • 10K+ employees
Learn more about Prisma Healthexternal

Full-time

Posted 23 days ago

Prisma Health rating

7.1

Company rating: 7.1 out of 10

Based on 353 frontline employees who took The Breakroom Quiz

Job description

Inspire health. Serve with compassion. Be the difference.

Job Summary

Support the department by performing as a liaison for payer communication, assisting with patient's transitions of care, and delivery of required regulatory documents. Effective communication skills to engage collaboratively with case management staff, patients/family members, and all other healthcare professionals.

Essential Functions

  • All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference.

  • Support patient throughput by performing transition of care activities (e.g., referrals and placement for post-acute services, providing notification letters to patient/family regarding regulatory rights, maintaining consistent communication with Post-Acute Providers and Care Management staff).

  • Manages all payer communications, including faxes and voice mails from payors for authorizations and denials.

  • Communicates with payors regarding discharge dates and dispositions.

  • Manages the authorization fields in the EMR and work accounts timely to ensure that billing is processed efficiently.

  • Interacts with patients and facilitate communication between care team members.

  • Documents communications in the EMR with payors, delivery of forms, and interactions with patients and care team members, as appropriate.

  • Performs other duties as assigned.

Supervisory/Management Responsibility

  • This is a non-management job that will report to a supervisor, manager, director, or executive.

Minimum Requirements

  • Education - High School diploma, GED or higher.

  • Experience - One (1) year of unit secretary, physician practice, health insurance or related healthcare facility experience.

In Lieu Of

  • N/A

Required Certifications, Registrations, Licenses

  • N/A

Knowledge, Skills and Abilities

  • Strong organizational, time management, problem solving, and critical thinking skills required

  • Medical Terminology course/knowledge preferred

Work Shift

Day (United States of America)

Location

Greenville Memorial Hospital

Facility

Greenville Memorial Hospital

Department

GMH Hospital Care Mgmt

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

What Prisma Health employees say

Pay

Benefits

Hours and flexibility

Workplace

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