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Support Manager Jobs in Boston, MA (NOW HIRING)

Level Data LLC

Tier 1 Technical Support Manager

Boston, MA · Remote

$70K - $75K/yr

Overview The Tier 1 Technical Support Manager leads and develops our Tier 1 support team while remaining actively engaged in ticket resolution. This role is pivotal in maintaining service level ...

Posted today

MFS

Manager - Platform Support

Boston, MA · On-site

THE ROLE The Manager of Platform Support leads day-to-day L1/L2 production support for business-critical investment trading and investment operations services. This role owns service reliability and ...

baycove

RCM Systems Support Manager - Accounting

Boston, MA · On-site

$90K - $95K/yr

Reporting to the Senior Director of Revenue Cycle, the RCM Systems Support Manager (SSO) combines the skills of an IS support professional with expertise in revenue cycle management. The role focuses ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Boston, MA

Support Manager information

See Boston, MA salary details

$24.4K

$73.8K

$131.4K

How much do support manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for support manager in Boston, MA is $73,762.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $98,900.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Boston, MA?

The most popular types of Support jobs in Boston, MA are:

What cities near Boston, MA are hiring for Support Manager jobs?

Cities near Boston, MA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $73,762 per year, or $35.5 per hour.

Senior Contracting Support Manager

Applied Research Solutions

Bedford, MA • On-site

$120 - $135/hr

Other

Re-posted 28 days ago

Job description

Hanscom AFB, MA
200 Hanscom Dr
Bedford, MA 01730, USA

ARS is seeking a Senior Contracting Support Manager (Top Secret) to work onsite at Hanscom AFB. Applied Research Solutions is seeking a Senior Contracting Support Manager to support the Special Programs Division (AFLCMC/HNJ) onsite at Hanscom AFB. This division focuses on leading edge, advanced technology solutions for the warfighter's needs in areas such as electronic and cyber warfare. AFLCMC/HNJ is organized into four branches and the Hanscom Collaboration and Innovation Center (HCIC). This role requires employees to pass background screening for SAP.

Why Work with us?

Applied Research Solutions (ARS) is respected as a world‑class provider of technically integrated solutions as we deliver premier talent and technology across our focused markets for unparalleled, continuous mission support. Awarded a Best Places to Work nominee since 2020, ARS recognizes that without our career‑driven, loyal professionals, we would not be able to deliver state‑of‑the‑art results for our mission partners. We firmly believe that prioritizing our employees is of the upmost importance. We provide a culture where our employees are challenged to meet their career goals and aspirations, while still obtaining a work/life balance. ARS employees are motivated through our industry competitive benefits package, our awards and recognition program, and personalized attention from ARS Senior Managers.

Responsibilities include:

  • Support price/cost evaluation activities.
  • The Contractor shall not participate in any negotiations.
  • Perform contract close‑out activities.
  • Collect, compile, and analyze data.
  • Support clerical, administrative, and office operations.
  • Perform training associated with contract activities.
  • Identifying requirements.
  • Developing acquisition strategies.
  • Drafting requests for proposals or invitations for bids.
  • Evaluating vendor offers.
  • Administering executed contracts throughout their lifecycle.
  • Other duties as assigned.

Qualifications/Technical Experience Requirements:

  • Must be a U.S. Citizen.
  • Current/Prior experience within a DoD setting.
  • Active Top Secret Security Clearance required and ability to pass a background screening for SAP.
  • Bachelor's and or master's degree preferred.
  • Ability to problem solve and troubleshoot various situations to develop successful outcomes within established program/project guidelines (Program Office and Staff Level Support Interface).

The expected annual salary range: $120k - $135k. Salary is dependent upon the role and associated responsibilities, candidate's experience, and qualifications to include education/training, and key skills.

Additional Information:

All positions at Applied Research Solutions are subject to background investigations. Employment is contingent upon successful completion of a background investigation, including criminal history and identity check.

Must abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

Must abide by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered contractors and subcontractors to employ and advance in employment qualified protected veterans.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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