ZipRecruiter

Log In

1

Support Manager Jobs in Bennington, VT (NOW HIRING)

Berkshire Bank

Call Center Representative

Pittsfield, MA · On-site

$20 - $28.90/hr

Customer Support Manager Status: Non-Exempt Grade: 6 Pay Range: $20.00 - $28.90 Actual compensation within the pay range will be determined based on factors including, but not limited to, skills ...

Swoon Staffing

Desktop Support Specialist

Greenwich, NY · On-site

$21/hr

Manage and track incidents through ServiceNow. * Perform system imaging and deployment using Intune ... Support new hire onboarding, including laptop setup and access configuration. * Maintain a strong ...

Ballard Spahr LLP

Legal Support Assistant

Bondville, VT · Hybrid

$50K - $55K/yr

You'll collaborate with a dedicated team of LAAs to help manage workload and support our attorneys. Following completion of training, this position offers a hybrid schedule of four days a week in a ...

Ballard Spahr LLP

Legal Support Assistant

Wardsboro, VT · Hybrid

$50K - $55K/yr

You'll collaborate with a dedicated team of LAAs to help manage workload and support our attorneys. Following completion of training, this position offers a hybrid schedule of four days a week in a ...

Ballard Spahr LLP

Legal Support Assistant

Jamaica, VT · Hybrid

$50K - $55K/yr

You'll collaborate with a dedicated team of LAAs to help manage workload and support our attorneys. Following completion of training, this position offers a hybrid schedule of four days a week in a ...

Ballard Spahr LLP

Legal Support Assistant

Manchester, VT · Hybrid

$50K - $55K/yr

You'll collaborate with a dedicated team of LAAs to help manage workload and support our attorneys. Following completion of training, this position offers a hybrid schedule of four days a week in a ...

Ballard Spahr LLP

Legal Support Assistant

Winhall, VT · Hybrid

$50K - $55K/yr

You'll collaborate with a dedicated team of LAAs to help manage workload and support our attorneys. Following completion of training, this position offers a hybrid schedule of four days a week in a ...

Ballard Spahr LLP

Legal Support Assistant

Shaftsbury, VT · Hybrid

$50K - $55K/yr

You'll collaborate with a dedicated team of LAAs to help manage workload and support our attorneys. Following completion of training, this position offers a hybrid schedule of four days a week in a ...

Ballard Spahr LLP

Legal Support Assistant

Newfane, VT · Hybrid

$50K - $55K/yr

You'll collaborate with a dedicated team of LAAs to help manage workload and support our attorneys. Following completion of training, this position offers a hybrid schedule of four days a week in a ...

Ballard Spahr LLP

Legal Support Assistant

Townshend, VT · Hybrid

$50K - $55K/yr

You'll collaborate with a dedicated team of LAAs to help manage workload and support our attorneys. Following completion of training, this position offers a hybrid schedule of four days a week in a ...

previous pagenext page

Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Bennington, VT

Support Manager information

See Bennington, VT salary details

$21.7K

$65.5K

$116.7K

How much do support manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for support manager in Bennington, VT is $65,479.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $87,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What cities near Bennington, VT are hiring for Support Manager jobs? Cities near Bennington, VT with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Bennington, VT as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $65,479 per year, or $31.5 per hour.

Call Center Representative

Berkshire Bank

Pittsfield, MA • On-site

$20 - $28.90/hr

Other

Re-posted 22 days ago

Berkshire Bank rating

6.7

Company rating: 6.7 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

136th of 170 rated banks

Job description

Division: Beacon Bank & Trust
Department: Call Center
Reports to: Customer Support Manager
Status: Non-Exempt
Grade: 6
Pay Range: $20.00 - $28.90
Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
Location: Pittsfield, MA or Worcester, MA
Purpose/Objective:
Provides superior customer service and demonstrates desire to help responding to calls from both internal and external customers. Serves as the customer service telephone liaison for Berkshire Bank. Responds to inquiries, performs research to resolve issues, educates customers, and promotes Berkshire Bank's products and services. Identifies and offers new opportunities and solutions to meet customer's needs.
Key Accountabilities:
• Responds to incoming calls from both internal and external customers. Ensures excellent customer service by responding to general account inquiries, deposit and loan rate requests, information about products and services, Online Banking and ATM/Debit Card issues. Performs PIN resets, Online Banking and e-Statement set up and check order requests. Compiles information from customer and files EFT complaints for reports of unauthorized electronic activity on accounts. Follows through with all customer issues and provides ongoing assistance as needed. Identifies customer needs and offers new opportunities to customers by cross selling or referring to appropriate business line to deepen customer relationships. Supports and participates in bank initiatives and sales campaigns.
• Researches and resolves customer issues; manages difficult situations. Follows up on all resolutions to ensure customer satisfaction. Identifies and escalates difficult customer situations to the appropriate party. Prepares customer correspondence as needed.
• Processes all applicable customer account documentation to ensure compliance with Bank policy.
• Stays abreast of products and service offered, applicable laws and regulations, and policies and procedures. Continually advances level of knowledge to ensure the development of a full-service, omni-channel contact center which may include account opening, loan applications, loan payments, live chat, and various other customer service requests.
• Provides back up Sr. Customer Support Specialist to help coach and mentor new team members as needed.
• Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.
Education:
• High School diploma
Experience:
• Minimum 1 year banking experience
• Experience working remotely or in a flexible environment.
Skills & Knowledge:
• Proficient with MS Office products (Word & Excel) and the Internet
• Problem solving ability
• Excellent customer service skills
• Ability to work in team environment
• Ability to multi-task
Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.

What Berkshire Bank employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply