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Support Manager Jobs in Altamonte Springs, FL (NOW HIRING)

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Support Manager information

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$21K

$63.5K

$113.1K

How much do support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for support manager in Altamonte Springs, FL is $63,470.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,300.00 and $85,100.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Altamonte Springs, FL?

The most popular types of Support jobs in Altamonte Springs, FL are:

What job categories do people searching Support Manager jobs in Altamonte Springs, FL look for?

The top searched job categories for Support Manager jobs in Altamonte Springs, FL are:

What cities near Altamonte Springs, FL are hiring for Support Manager jobs?

Cities near Altamonte Springs, FL with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Altamonte Springs, FL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,470 per year, or $30.5 per hour.

Generator Technical Support Manager

System One

Pine Hills, FL • On-site

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 21 days ago

Job description

Generator Technical Support Manager Orlando, FL Summary Join our team as a Generator Technical Support Manager/ Program Service Manager, overseeing critical generator services operations in Orlando. This role offers the opportunity to lead technical support initiatives, coordinate with external partners, and drive business excellence in a dynamic environment. Be part of a company committed to innovation, quality, and professional growth. Responsibilities
  • Demonstrate core competencies including action orientation, customer focus, ownership, and developing self & others.
  • Develop and coordinate technical cooperation agreements and partnerships with Generator Service providers.
  • Provide oversight and direction for the implementation of Field Service outage projects for Long-Term Services Agreements and non-LTSA contracts
  • Develop and maintain standard procedures for Generator Services contracts.
  • Support resource development, tooling forecast needs, vendor qualification, and organizational requirements to support the business.
  • Provide technical response for Field NCRs for Generator Services business.
  • Work with internal stakeholders and external customers to identify future support needs and load into CRM for organizational support forecasting.
  • Support User group meetings and present Generator Service Technical updates.
  • Review and approve Generator scope of work cost estimates.
  • Overnight travel (at least 50%) by land and/or air as per business needs.
Requirements
  • Bachelor’s degree in Engineering (Mechanical or Electrical preferred) or equivalent combination of education and relevant experience.
  • 7+ years of experience in generator design, operation, testing, diagnostics, or service.
  • Strong knowledge of both mechanical and electrical design principles.
  • Proficiency with project management tools, databases, and MS Office applications.
  • Strong analytical, communication, and problem-solving skills.
  • Valid driver’s license and passport.
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M-1 #LI-EB1` Ref: #223-Eng Orlando

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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