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Support Manager Jobs in Alabaster, AL (NOW HIRING)

Primrose School

Support Teacher

Vestavia Hills, AL · On-site

$13.50 - $15/hr

Manage classroom behavior and ensure a safe learning space * Communicate effectively with children ... Support children's individual learning needs and encourage their social and emotional growth ...

4P Consulting Inc.

EMS Support

Birmingham, AL

$16.75 - $22.75/hr

... support, along with being the primary communications channel between the customer, support ... Ability to follow and properly apply both Change Management processes and knowledge-based ...

Amerit Fleet Solutions

Garage Support

Birmingham, AL · On-site

$18 - $22/hr

Manage parts inventory and handle parts pick-up/delivery * Perform light maintenance and maintain ... Reasonable accommodations may be made to support individuals with disabilities in performing ...

Birmingham

Support Coordinator

Birmingham, AL · On-site

... paper to support the effective sale of consumer products on behalf of the Sales Contact Center ... Cooperating with fellow employees and managers when joint endeavors are required to achieve ...

Birmingham

Support Coordinator

Birmingham, AL · On-site

... paper to support the effective sale of consumer products on behalf of the Sales Contact Center ... Cooperating with fellow employees and managers when joint endeavors are required to achieve ...

Home Depot

Store Support

Birmingham, AL · On-site

$14 - $17.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Fairfield, AL · On-site

$14.50 - $18.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Birmingham, AL · On-site

$14 - $17.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Birmingham, AL · On-site

$14 - $17.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Birmingham, AL · On-site

$14 - $17.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Alabaster, AL

Support Manager information

See Alabaster, AL salary details

$19.1K

$57.8K

$103K

How much do support manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for support manager in Alabaster, AL is $57,774.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $77,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What cities near Alabaster, AL are hiring for Support Manager jobs? Cities near Alabaster, AL with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Alabaster, AL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,774 per year, or $27.8 per hour.

Treasury Management Technical Support II- Customer Support

First Horizon

Birmingham, AL • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 14 days ago

First Horizon Bank rating

8.3

Company rating: 8.3 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

39th of 171 rated banks

Job description

Location: On site at location listed in job posting.
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
SUMMARY
This position is responsible for receiving inbound Treasury Management calls and assisting clients with the use of all TM services while seamlessly creating a high level of client satisfaction. This includes effectively managing client issues identified in the production environment and ensuring all technical support needs are addressed in a timely fashion. Specialist must be able to communicate with clients in a clear, professional and articulate manner. Specialist must be committed to timely resolution of simple and complex problems by using good judgment and applying integrative thinking skills. Specialists must be well educated on the features and functionality of TM services. Specialists are responsible for supporting Treasury Management Sales and Product team members.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Take incoming calls to fulfill servicing requests and provide technical assistance.
  • Build rapport and deepen client relationships by resolving issues on the first call.
  • Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.
  • Present needs-based product recommendations to deepen the banking relationship.
  • Stay abreast of all changes, developments and enhancements for all systems and products.
  • Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.
  • Navigate effectively and efficiently through multiple systems.
  • Possess and demonstrate a high level of professionalism.
  • Communicate in a clear, concise and professional manner.
  • Provide client focused solutions while being compliant with bank Policies and Procedures.
  • Partner with other departments within the organization to fulfill client requests.
  • Work closely with Treasury Management Sales, Product and Implementation groups.
  • Track client issues to identify product and process improvements or clients at risk due to frequent problems.
  • Provide client training and support on the use of TM Products.
  • Other duties and projects as assigned.

SUPERVISORY RESPONSIBILITIES
No supervisory responsibilities
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Bachelor's degree (BA/BS) from four-year college or university and three to four years related experience and/or training; equivalent combination of education and experience may be substituted for four-year degree. Excellent written and verbal communication skills, including telephone skills; strong interpersonal skills with managing technical issues. Knowledge of commercial banking products, including Treasury Management products and services. Strong commitment to client satisfaction.
CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)
CTP, CCM or AAP preferred.
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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