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Support Manager Jobs in Manitoba (NOW HIRING)

AFIMAC Canada

CA$27.50/hr

AFIMAC Canada is currently hiring Personal Support Workers/Developmental Service Workers for ... Proven skills to appropriately manage crisis situations * PSW or DSW certificate/diploma preferred

AFIMAC Canada

$27.50/hr

AFIMAC Canada is currently hiring Personal Support Workers/Developmental Service Workers for ... Proven skills to appropriately manage crisis situations * PSW or DSW certificate/diploma preferred

Yee Hong Centre for Geriatric Care

CA$34.28 - CA$40.32/hr

The incumbent is responsible to the Program Manager/Assistant Director of Home Support Services, for the overall day to day coordination of Support Services to the community Qualifications:

New

RISE INC

$16 - $17.25/hr

RISE provides services for people with disabilities including residential settings, day programs, employment assistance, managed care, and hourly supports. Our mission is to create opportunities for ...

ANCHOR POINT MANAGEMENT GROUP

This includes training, coaching and supporting managers in the Area. This is accomplished through constant coaching, planning, goal setting, and utilizing success routines. Focuses on in-store ...

Noramco

Sales Support / Admin Assistant

Winnipeg, MB · On-site

Sales Support / Admin Assistant Status: Regular, Full time Location: Winnipeg, Manitoba Key ... Ensure proper administration in the management of freight claims and reel returns. * Run Customer ...

Applebee's

$4.25 - $15.10/hr

Embark on a career that promotes growth and supports flexible schedules. * Full and Part-Time competitive benefits (401k, medical, dental, vision, disability, and life insurance plan options) - to ...

Siloam Mission

Drop In Support Staff

Winnipeg, MB · On-site

$41K - $56K/hr

Support the team in the daily clean-ups in the drop-in area. * Prepare and complete incident ... If applicable the use of proper PPE and respiratory equipment is provided by the manager of the ...

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Support Manager information

See Manitoba salary details

$23.5K

$50.6K

$89.5K

How much do support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for support manager in Manitoba is $50,553.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $55,500.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Manitoba?

The most popular types of Support jobs in Manitoba are:

What job categories do people searching Support Manager jobs in Manitoba look for?

The top searched job categories for Support Manager jobs in Manitoba are:

What cities in Manitoba are hiring for Support Manager jobs?

Cities in Manitoba with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Manitoba as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $50,553 per year, or $24.3 per hour.

Housing Services Support Worker (1.0 Nights, Permanent)

Main Street Project

Winnipeg, MB • On-site

$20.99 - $23.62/hr

Full-time

Medical, Dental, Retirement

Re-posted 17 days ago

Job description

Position: Housing Services Support Worker

Reports to: Manager, Housing Services

Department: Housing Services

Position type: 1.0 FTE, Permanent

Direct Report: None

Locations: Main Stay

Hours of Work: Nights (23:30 to 08:00)

Wage: $20.99 - $23.62

Work Schedule: 
Week 1; Sunday,  Tuesday, Wednesday, Thursday, Friday
Week 2; Monday, Tuesday, Wednesday, Friday, Saturday


About the Company

Main Street Project (MSP) is a community health Centre with a mandate to address the social determinants of health which give rise to issues of addiction, physical and mental health issues and homelessness. MSP uses housing-first and harm reduction principles in the provision of a safe, respectful and accessible place for individuals who are experiencing homelessness or at risk of homelessness in the community. Since 1972, MSP has been providing a range of services to Winnipeg's most marginalized residents, including emergency shelter and nutrition services, drug and alcohol withdrawal management services, health advocacy and support, case management services, housing support services, food bank services and a mobile community outreach program.

Are you seeking a career where you can be part of a dynamic, diverse team, and where the mission is centered around ensuring everyone has access to a safe environment that promotes dignity, respect, and self-determination? Main Street Project is committed to developing impactful and meaningful solutions that drive positive change in our community. The work you do here will have a lasting, meaningful impact on those we serve.

At Main Street Project, we believe that the best work happens when diverse minds come together. We believe in building and fostering an inclusive workplace where everyone feels valued and respected. Our commitment to diversity, including embracing Truth & Reconciliation, Decolonization and Anti-Oppression is embedded in our culture and drives the success of the organization. Our team is made of talented individuals from various backgrounds and life experiences, creating a rich tapestry of perspectives.

Job Summary

Main Street Project provides supportive housing to individuals experiencing homeless at four locations: Mainstay, the Bell, Young and Furby. Using both harm-reduction and housing first philosophies, staff actively engage with each resident to support eviction prevention, harm reduction, life skills, capacity building, goal setting and advocacy services through the lens of independence and tenant-defined success.
In accordance with Main Street Project's mission, goals, policies and procedures, the Housing Support Worker functions as a member of a team in providing services designed to assist individuals in meeting their basic needs, and to ensure their safety and well-being.

Duties and Responsibilities                                                                                                           
  • Coordinate move-ins for community members entering housing, adhering to established protocols, and collaborating with external partners.
  • Conduct regular floor checks to ensure the safety and cleanliness of the housing premises.
  • Assist with medication management, including proper storage, distribution, and documentation.
  • Develop and implement programming initiatives to enhance the well-being and engagement of housing program participants.
  • Provide comprehensive support to participants in planning, problem-solving, and addressing immediate needs, such as food, water, clothing, and other essential items.
  • Offer non-judgmental support and connect participants with relevant resources and services, both internal and external.
  • Respond promptly and effectively to emergency situations, including assessing, intervening, and documenting critical incidents, and seeking assistance as necessary.
  • Ensure that participants are well-informed about available internal and external resources, services, and programs.
  • Uphold professional standards of care in all interactions and service delivery.
  • Foster collaborative relationships with external partners to optimize support for housing program participants.
  • Maintain accurate and confidential electronic and physical records pertaining to program participants.
  • Collect and submit required agency statistics promptly and accurately.
  • Uphold cleanliness standards by following routine cleaning schedules for the program area during each shift.
Qualifications
  • Relevant experience working in the field of human services preferably with adults experiencing homelessness, mental health and substance use issues
  • Experience working in housing is considered an asset
  • Post secondary education in the field of addictions and mental health is considered an asset
  • Strong attention to detail and ability to maintain accurate records
  • Ability to build and maintain relationships with external partners
  • Compassion for working with individuals who use substances and experience mental health issues
  • Ability to work with a participant-centred care philosophy
  • Knowledge of the effects of poverty and the determinants to health
  • Ability to work collaboratively in a multi-disciplinary team
  • Ability to apply Harm Reduction, Trauma Informed Care, Anti-Oppressive, and Housing First philosophies in their day-to-day support of community members
  • Knowledge of Indigenous culture
  • Lived Experience: Knowledge gained from personal experiences relevant to the role
  • Able to contribute to a culturally safe environment for staff and participants
  • Knowledge of and ability to apply the principles of the TRC Calls to Action, MMIWG Calls to Justice, and UNDRIP
  • Excellent interpersonal skills and communication skills, both oral and written
  • An understanding/experience in working with culturally diverse populations 
  • Proficiency in Microsoft Office & online databases
  • Ability to work with individuals presenting challenging behaviours or experiencing crisis
  • De-escalation and conflict resolution skills
  • Ability to assess crisis and work in a crisis situation
  • Current CPR, Basic First Aid, and Mental Health First Aid (MHFA) certifications

Conditions Of Employment

  • Ability to meet the physical demands required for the role which include being on your feet for long period of time, lifting up to 50 lbs, and cleaning duties (bending, reaching, push/pulling, crouching)
  • Exposure to biohazards including but not limited to blood, bodily fluids, and syringes 
  • Ability to work with individuals who use substances and/or experience mental health issues
  • Ability to provide support in high intensity incidents including but not limited to medical emergencies and aggressive individuals
  • Comfortable working in environment where Indigenous ceremonies and practices are actively taking place including Smudging
  • Satisfactory Criminal Record Check with Clear Vulnerable Sector Search and a Clear Child and Adult Abuse Registry Check are required. Ability to work with individuals who use substances and/or experience mental health issues

Values & Competencies

Ability to embody Main Street Project's Core Values:

  • Reducing Harm
  • Truth & Reconciliation
  • Anti-Oppression
  • Trauma-Informed

Key Competencies:

  • Crisis Management
  • Service Excellence - Meeting people where they are at.
  • Collaboration Developing External Relationships
  • Accountability 
  • Decision Making

Main Street Project offers:

  • Competitive wages within the nonprofit sector
  • Health & Dental Benefits
  • Pension Plan
  • Professional Development Opportunities
  • Paid Sick and Family days
  • Shift Premiums
  • Employee Assistance Program

Application deadline: Open until filled

Main Street Project recognizes the importance of building a workforce that is reflective of the community it serves, where culture, language and perspectives drive a high standard of care and service. Therefore, preference will be given to Indigenous people and those who reflect the people/population we serve. Applicants are asked to self-declare in their cover letter along with describing how they meet the above qualifications.

We thank all applicants but only those selected for an interview will be contacted.

Employment Type: FULL_TIME

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