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Support Engineer Jobs in Georgetown, TX (NOW HIRING)

Wise

API Integration Support Engineer

Austin, TX

$101K - $136K/yr

Technical Support Engineers ensure that our Wise Platform enterprise partners get a rapid, highly effective response when issues arise. Whether it is answering complex questions about the behavior of ...

Wise

API Integration Support Engineer

Austin, TX · On-site

$103K - $138K/yr

Technical Support Engineers ensure that our Wise Platform enterprise partners get a rapid, highly effective response when issues arise. Whether it is answering complex questions about the behavior of ...

Raytheon

Environmental Test Engineer Support

Austin, TX · On-site

The Sr. Support Engineer is responsible for executing a variety of environmental tests while collaborating in an integrated product (IP) team environment with Test Engineers, other Support Engineers ...

Cgm

Technical Support Engineer I

Austin, TX · Hybrid

Create the future of e-health together with us by becoming a Technical Support Engineer I At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our ...

Webhosting

Network Security Support Engineer

Austin, TX · On-site

$120 - $160/hr

Cloudflare is seeking an experienced Network Security Engineer to join our team and support our largest and most technically sophisticated customers in resolving technical problems, threats or ...

New

Applied Materials

Process Support Engineer III

Austin, TX · On-site

$108K - $148K/yr

As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their entire lifecycle, from initial concept to final qualification. You will provide high-visibility ...

EOS

IT Support Engineer

Austin, TX · On-site

Experience in an IT Engineer/Technician role with exposure to AV environments. * Hands-on experience supporting AV control systems (Crestron, Extron, Q-SYS) and audio DSP platforms (Biamp, Shure, etc.

Amat

Process Support Engineer III

Austin, TX

$108K - $148K/yr

As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their entire lifecycle, from initial concept to final qualification. You will provide high-visibility ...

Jobtailor

Network Security Support Engineer

Austin, TX · On-site

$85 - $125/hr

Work with Engineering and Product teams to improve products and tools Requirements * Fluent English speaker is a requirement * Minimum 3 years working within a Technical Support team solving various ...

New

Amat

Technical Support Engineer (TSE) MDP

Austin, TX · On-site +1

$96K - $132K/yr

Support multiple technical escalations, resolve with focus on time to resolution and quality of work * Attend customer field issues meetings with FSO, collaborate with BU engineers * Recommend best ...

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Showing results 41-60

All JobsSupport Engineer JobsSupport Engineer Jobs in Georgetown, TX

Support Engineer information

See Georgetown, TX salary details

$15

$37

$63

How much do support engineer jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for support engineer in Georgetown, TX is $37.04, according to ZipRecruiter salary data. Most workers in this role earn between $27.45 and $43.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

How much do support engineers make?

Support engineers typically earn a median salary of around $70,000 to $90,000 annually, depending on experience, certifications, and the industry. Salaries can vary based on location, with higher wages often found in metropolitan areas and for those with specialized skills in troubleshooting, networking, or technical support tools.
More about Support Engineer jobs
What cities near Georgetown, TX are hiring for Support Engineer jobs? Cities near Georgetown, TX with the most Support Engineer job openings:
Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Georgetown, TX as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $77,052 per year, or $37 per hour.

API Integration Support Engineer

Wise

Austin, TX

$101K - $136K/yr

Full-time

Re-posted 6 days ago

Job description

Company Description

Wise is a global technology company, building the best way to move and manage the world's money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

Technical Support Engineers ensure that our Wise Platform enterprise partners get a rapid, highly effective response when issues arise. Whether it is answering complex questions about the behavior of an API or acting as the first responder for a major system incident, you are the technical anchor for our partners.

We are looking for a Technical Support Engineer to join our Integration Success Team and scale our servicing capabilities for the Wise Platform in North America. You will be part of a global, 24/5 team-spanning Austin, Tallinn, and Singapore-dedicated to maintaining the highest quality and reliability for our partners' technical integrations.

Your Mission:

  • Multi-Channel Troubleshooting: Support our enterprise API customers across email, chat, phone, and video conferencing, jumping in to resolve critical issues in real-time.

  • Technical Deep-Diving: Develop a deep expertise in Wise API and SWIFT products. You will independently test and debug REST APIs, interpret system logs, and query databases to trace issues back to their source.

  • Incident Response: Act as the calm, decisive first responder during major technical incidents, navigating high-severity escalations while coordinating with global engineering and commercial teams.

  • Knowledge Sharing: Capture trends in partner issues and feed this data back to our product and engineering teams to drive proactive platform improvements.

  • Cross-Functional Collaboration: Work alongside global teams to ensure Wise Platform partners have a seamless integration experience and industry-leading assistance.

Qualifications

  • Experience: You have 4+ years of experience in a Technical Support Engineering role within a complex, enterprise-level environment.

  • Technical Chops: You are highly confident in testing and debugging REST APIs, interpreting logs, and querying databases. (Basic knowledge of programming languages like Python or JavaScript is a strong plus).

  • Multi-Channel Communication: You are comfortable and articulate when supporting enterprise clients via email, chat, and live phone/video calls.

  • Incident Management: You are cool under pressure. You have experience handling high-severity incidents, managing multiple priorities, and setting clear expectations with stakeholders during outages.

Additional Information
  • Schedule Flexibility: You are comfortable working a standard 9-to-5 schedule that includes a once a month on-call rotation for weekend and holiday coverage.

  • Location: You are located in (or willing to relocate to) the Austin, Texas area.

  • Work Authorization: You must be legally authorized to work in the United States. Please note that Wise cannot provide future visa sponsorship (e.g., H-1B, Green Card) for this position.

For everyone, everywhere. We're people building money without borders  - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

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