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Support Engineer Jobs in Georgetown, TX (NOW HIRING)

Eliassen Group

P2 Application Support Engineer

Austin, TX · Remote

$40 - $50/hr

Friday is remote in Austin, TX Our client seeks a P2 Application Support Engineer to join a second-level support team responsible for stability, reliability, and performance of a financial technology ...

New

Eliassen Group

P2 Application Support Engineer

Austin, TX · On-site

$40 - $50/hr

Friday is remote in Austin, TX Our client seeks a P2 Application Support Engineer to join a second-level support team responsible for stability, reliability, and performance of a financial technology ...

KLA Corporation

Customer Support Engineer - PCB

Austin, TX · On-site

$29.19 - $49.62/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

INSPYR Solutions

Support Engineer - Security

Austin, TX · On-site

$50 - $54/hr

Support Engineer - Security Location: Austin, TX - hybrid Duration: 6 months, possible long-term extensions Compensation: $50-54/hr Skillset / Experience: THE OPPORTUNITY FOR YOU You will play a key ...

Orbotech

Customer Support Engineer

Austin, TX · On-site

$29.19 - $49.62/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

Orbotech

Customer Support Engineer - PCB

Austin, TX · On-site

$29.19 - $49.62/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

KLA Corporation

Customer Support Engineer - PCB

Austin, TX · On-site

$29.19 - $49.62/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

KLA Corporation

Customer Support Engineer

Austin, TX · On-site

$29.19 - $49.62/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

Hireblazer

SailPoint Support Engineer

Austin, TX · On-site

$101K - $133K/yr

SailPoint Support Engineer Expected Duration: 12 Months Location: Austin, TX (Onsite) Primary Skills: SailPoint IdentityIQ, IAM, Active Directory/LDAP, Ping Identity, SSO, MFA, SAML, OAuth, OpenID ...

KLA Corporation

Customer Support Engineer

Austin, TX · On-site

$29.19 - $49.62/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

KLA Corporation

Customer Support Engineer

Austin, TX · On-site

$25.15 - $42.75/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

Orbotech

Customer Support Engineer

Austin, TX · On-site

$25.15 - $42.75/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

Kla

Customer Support Engineer

Austin, TX · On-site

$25.15 - $42.75/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

KLA Corporation

Customer Support Engineer

Austin, TX · On-site

$25.15 - $42.75/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

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Showing results 21-40

All JobsSupport Engineer JobsSupport Engineer Jobs in Georgetown, TX

Support Engineer information

See Georgetown, TX salary details

$15

$37

$63

How much do support engineer jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for support engineer in Georgetown, TX is $37.04, according to ZipRecruiter salary data. Most workers in this role earn between $27.45 and $43.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

How much do support engineers make?

Support engineers typically earn a median salary of around $70,000 to $90,000 annually, depending on experience, certifications, and the industry. Salaries can vary based on location, with higher wages often found in metropolitan areas and for those with specialized skills in troubleshooting, networking, or technical support tools.
More about Support Engineer jobs
What cities near Georgetown, TX are hiring for Support Engineer jobs? Cities near Georgetown, TX with the most Support Engineer job openings:
Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Georgetown, TX as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $77,052 per year, or $37 per hour.

Customer Support Engineer

Civitas Learning

Austin, TX

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department.  Specifically, this team member will focus on constructing and testing custom filters and custom ETL logic for our customers, as well as investigating and correcting complex bug fixes within our ETL codebase.  More broadly, this position is responsible for resolving Tier 2 support issues by troubleshooting workflows, implementing SQL code and configuration changes, and translating customers’ business logic into SQL code.  The SQL Support Engineer ensures all matters reach full-circle resolution by thoroughly tracking the lifecycle of an issue and maintaining frequent and strong lines of communication with our customers.  You will also help build and maintain data engineering and product documentation.
 
The Customer Support Engineer will work as part of the Customer Support team within the Customer Experience team at Civitas Learning.  The primary functions of the Customer Support team are to maintain data freshness and accuracy in customers’ apps, maintain app usability, and implement custom code solutions post-deployment to fulfill our customers’ needs.
 
Primary Responsibilities
 
  • Develop and debug ETL data transformations to map customer data systems into our canonical data schema using SQL
  • Monitor, troubleshoot, and resolve issues with production ETL workflows
  • Develop and debug data extracts and ingest behavior using AWS and Linux cloud-based tools
  • Read and write complex multi-table SQL statements, optimizing for efficiency and minimizing technological risk
  • Reproduce and diagnose the cause of product/data defects by investing app behavior, tracing to underlying customer-side database, and identifying cause in SQL codebase
  • Provide engineering and product support via email to customers and internal teams
  • Gather information and prescribe customer steps to resolution for expected vs. actual outcomes
  • Gather customer requirements and business logic and translate into SQL logic for use in custom data views and filters
  • Create technical documentation to serve as a knowledge base for handling recurring support and data engineering needs
  • Ensure customer inquiries are responded to within established timeframes and support service levels are achieved

Qualifications
 
  • Experience reading and writing complex SQL logic
  • 2+ years experience in technical support or equivalent customer-facing role with a track record of increased responsibility
  • Experience working from a Linux command-line
  • Ability to navigate SIS, LMS, and homegrown databases for root cause problem identification and analysis
  • Possess advanced customer relations skills to de-escalate situations and build customer trust
  • Excellent written, verbal, and listening skills to convey complex technical issues to appropriate audiences correctly for action or education
  • Demonstrated experience learning new technical skills or product quickly
  • Demonstrated appetite for working on vague technical problems with minimal guidance or training
  • Experience in a tightly-knit team environment
 
Nice to Have Skills
 
  • ETL pipeline development
  • AWS (S3, Redshift)
  • PeopleSoft, Banner, Colleague or Degree Works databases
  • Python, PHP, and/or Java
About Civitas Learning:
Civitas Learning helps colleges and universities harness the power of their student data to improve student success outcomes. We embed actionable intelligence in workflow tools so higher education can focus their student success strategies, deliver proactive care, inspire holistic advising, and quickly measure what’s working for whom. With our platform, software and services, our customers empower leaders, advisors, faculty, & students to measurably improve enrollment, persistence, and graduation outcomes.
 
Today, we work with 375 colleges and universities, serving nearly 8 million students. Together with our growing community of customers, we are making the most of the world’s learning data to help graduate a million more students per year by 2025. For more information, visit: www.civitaslearning.com.
 
Civitas Learning is located in the heart of downtown Austin, directly across from Lady Bird Lake and the Austin Hike and Bike Trail.  Civitas offers a comprehensive benefits package including medical, dental, vision, disability insurance, onsite paid parking, 401-K Program  and a flexible paid time off policy. Civitas Learning is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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