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Support Developer Jobs in Syracuse, NY (NOW HIRING)

Support senior engineers with research, evaluation, and recommendations for protective relays, meters, RTUs or BCUs, telecommunications equipment, and control house and panel components, including ...

Senior Substation P&C Engineer

Syracuse, NY · On-site

$97K - $124K/yr

Support senior engineers with research, evaluation, and recommendations for protective relays, meters, RTUs or BCUs, telecommunications equipment, and control house and panel components, including ...

Senior Substation P&C Engineer

Syracuse, NY · On-site +1

$97K - $124K/yr

Support senior engineers with research, evaluation, and recommendations for protective relays, meters, RTUs or BCUs, telecommunications equipment, and control house and panel components, including ...

Youth Support Assistant

Auburn, NY · On-site

$42K - $52K/yr

Youth Support Assistants are required to attend training in approved Office of Children and Family ... Minimum Qualifications One year of full-time experience in the care and programming of youth* from ...

Youth Support Assistant

Auburn, NY · On-site

$42K - $52K/yr

Youth Support Assistants are required to attend training in approved Office of Children and Family ... Minimum Qualifications One year of full-time experience in the care and programming of youth* from ...

Remote Job Overview We are seeking experienced Backend Java Developers to support a high-impact technology and AI training project. In this role, you will apply your backend development expertise to ...

SAP BTP (CPI/IS) Developer

Syracuse, NY · Hybrid

$134K - $158K/yr

So, join us as a SAP BTP Developer, and find your superpower. We need you! We want to find an ... Provide technical oversight, guidance, and develop/support to the development and project teams ...

Principal Engineer - FPGA

Skaneateles, NY · On-site +1

$141K - $172K/yr

Principal FPGA & Embedded Software Engineer Are you a Technical Support Engineer looking for an interesting and inspiring opportunity? Would you enjoy designing innovative software for energy ...

Showing results 41-60

Support Developer information

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How much do support developer jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for support developer in Syracuse, NY is $66.51, according to ZipRecruiter salary data. Most workers in this role earn between $45.14 and $79.09 per hour, depending on experience, location, and employer.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What does a support developer support engineer do?

A support developer or support engineer assists users by diagnosing and resolving technical issues related to software or hardware products. They often troubleshoot problems, provide solutions, and may collaborate with development teams to improve product functionality, using tools like ticketing systems and technical documentation.

What are popular job titles related to Support Developer jobs in Syracuse, NY?

For Support Developer jobs in Syracuse, NY, the most frequently searched job titles are:

What job categories do people searching Support Developer jobs in Syracuse, NY look for?

The top searched job categories for Support Developer jobs in Syracuse, NY are:

What cities near Syracuse, NY are hiring for Support Developer jobs?

Cities near Syracuse, NY with the most Support Developer job openings:

Infographic showing various Support Developer job openings in Syracuse, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $137,723 per year, or $66.2 per hour.

Senior Substation P&C Engineer

WSP

Syracuse, NY • On-site

$91 - $150/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago


WSP rating

8.6

Company rating: 8.6 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

18th of 72 rated business consultants


Job description

WSP is currently initiating a search for a Senior Substation P&C Engineer in the Northeast. Candidates may work form any mutually acceptable location in the eastern time zone.

Be involved in projects with our Power & Energy Substation Team and be a part of a growing organization that meets our clients' objectives and solves their challenges. Office‑based or hybrid work is preferred, with flexibility for remote arrangements for qualified candidates.

This Opportunity

This position provides technical assistance and engineering guidance for multi‑site and multi‑phase substation projects, including due diligence, investigation, impact assessment, permitting support, design, development, and construction activities for utility‑scale facilities in the public and private sectors. Routinely assists with the research, design, concept development, and construction of new, upgraded, and retrofit substations, with emphasis on protection and control engineering including protective relaying and schemes, control house and panel design, substation automation/SCADA interfaces, communications, and commissioning support, while supporting the preparation and substantiation of engineering reports, calculations, and documentation related to materials, installations, components, and construction specifications, and ensuring responsibilities are delivered with a level of quality that meets or exceeds applicable industry standards for substation design, safety, and functionality.

WSP brings global expertise in power delivery, power generation, and program management—anchored by the acquisition of POWER Engineers, Inc. TRC Companies have now joined WSP, deepening our power practice and expanding our energy advisory and intelligent grid services. We're partnering with clients to shape how energy systems evolve around the world—and we need your help.

Your Impact
  • Determine well‑defined methods for collecting, compiling, and analyzing data relating to protection and control requirements, substation equipment specifications for procurement package development and pricing, IFR/IFC detailed design and review processes, and applicable IEEE, NESC, and NERC standards.
  • Review and provide technical input on third‑party substation design documents, protection and control deliverables, procurement lists, and project plans.
  • Perform professional and complex electrical engineering work related to the design of protection and control one‑line and three‑line diagrams, AC/DC schematics, elementary diagrams, wiring diagrams, cable schedules, termination drawings, and panel layouts in conformance with applicable rules, standards, and permits.
  • Incorporate future‑ready techniques, concept development, operating strategies, and design requirements into protective relaying philosophies and schemes, substation automation architectures, communications systems, AC/DC systems, control panel layouts, and wiring and termination strategies, accounting for safety, constructability, and long‑term operation.
  • Support senior engineers with research, evaluation, and recommendations for protective relays, meters, RTUs or BCUs, telecommunications equipment, and control house and panel components, including field applications and operational considerations.
  • Verify site characteristics and provide technical input on engineering, design, testing, maintenance modifications, constructability, and construction sequencing issues, with emphasis on panel installation, wiring, cutovers, and outage coordination.
  • Develop engineering calculations and deliverables including DC load, battery and charger sizing, AC station service loading, CT and VT sizing and verification, protective device coordination, relay logic and settings development support, and integration requirements for substation automation systems.
  • Develop plans, specifications, and cost estimates; prepare construction safety and phasing plans; and update electrical infrastructure layouts requiring coordination with owners, other disciplines, sub‑consultants, and clients, including SCADA points lists, communications requirements, and testing and commissioning scope.
  • Work independently or as part of a cross‑functional team of engineers, planners, and construction professionals to execute work on multiple concurrent substation projects, assisting with protection and control design packages, material takeoffs, cost estimates, and ensuring compliance with specifications, permits, and technical documentation.
  • Prepare technical data and visualizations such as tables, charts, reports, sketches, calculations, and illustrations to support engineering analysis and design decisions, including fault event reviews and sequence of events interpretations when applicable.
  • Provide guidance and training to entry‑level engineers.
  • Prepare technical reports and presentations that communicate design approaches, findings, and recommendations related to substation engineering and construction activities, including protection and control design basis and operating philosophies.
  • Assist in the analysis, evaluation, and interpretation of data obtained during field investigations and support development of action plans for moderate‑to high‑level risk mitigation activities, including protection misoperations, wiring issues, and commissioning punchlists.
  • Prepare and implement site‑specific Health and Safety Plans (HASPs).
  • Comply with regulatory requirements pertaining to data integrity, documentation, procedures, training, monitoring systems, and record retention, including requirements relevant to substation cyber and physical security interfaces when applicable.
  • Interact with clients, utilities, contractors, and regulatory agencies in a confident and professional manner.
  • Remain current in the latest substation engineering techniques, tools, and industry practices, including protective relaying, substation automation, and communications.
  • Work collaboratively with other engineers and planners on substation projects supporting federally, state, regionally, and locally funded infrastructure improvements.
  • Exercise responsible and ethical decision‑making regarding company funds, resources and conduct, and adhere to WSP’s Code of Conduct and related policies and procedures.
  • Perform additional responsibilities as required by business needs.
Who You AreRequired Qualifications
  • Bachelor’s Degree in Electrical Engineering (or equivalent experience).
  • 5 to 7 years of relevant post education experience as an electrical engineer providing protection and control or electrical design deliverables for large capital projects, preferably involving substations or utility‑scale electrical infrastructure.
  • Engineer in Training Certification.
  • Proficient knowledge of electrical engineering principles, practices, processes, and design/build applications as applied to substation projects, with emphasis on protection and control engineering.
  • Experience with infrastructure planning, design, and construction management, including active involvement in rehabilitation and new design projects, including protection and control design packages and construction and commissioning support.
  • Working knowledge of relevant engineering and electrical construction laws, codes, regulations, compliance practices, and record‑keeping requirements.
  • Ability to perform technical computations and calculations involving electrical engineering principles, interpret plans and specifications, and evaluate compliance with applicable regulations, including AC/DC systems, station service, and protection and control interface requirements.
  • Project management experience supporting small‑to mid‑level projects, including tracking hours and expenses.
  • Ability to plan and conduct inspections and investigations related to the construction and design of facilities, applying applicable regulations and policies, including protection and control installation, wiring, and testing support.
  • Effective interpersonal and communication skills when interacting with engineering and non‑engineering audiences.
  • Demonstrated self‑leadership, attention to detail, multi‑tasking, and prioritization skills in a dynamic work environment.
  • Ability to work independently while providing technical guidance and QA/QC oversight to junior team members.
  • Proficiency with technical writing, office automation, and discipline‑specific design such as AutoCAD Electrical and MicroStation, as well as spreadsheets and engineering tools.
  • Strong critical thinking and problem‑solving skills to develop effective, economical, and logical engineering solutions, including troubleshooting and resolution of protection and control design and field issues.
  • Ability to assertively direct field personnel and subcontractors to ensure work is completed safely and efficiently.
  • Proven track record of upholding workplace safety and ability to abide by WSP’s health, safety and drug/alcohol and harassment policies.
  • Ability to work schedules conducive to project‑specific requirements that may extend beyond the typical workweek.
  • Occasional travel may be required depending on project‑specific requirements.
Preferred Qualifications
  • Professional Engineer License.
Disclaimer
  • Relocation assistance is not available for this position.
WSP Benefits:

WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Compensation:

Expected Salary (all locations): $90,600 - $150,110

WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.

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