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Support Developer Jobs in Sugar Land, TX (NOW HIRING)

Drive Capital

Customer Support Engineer

Houston, TX · On-site

$90 - $130/hr

Customer Support Engineer * Customer Support * Houston, Texas * Senior * Full-time Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great ...

Atlas Copco

Technical Support Engineer

Houston, TX · On-site

Your role As a Technical Support Engineer, your mission is to provide expert technical support for centrifugal compressors and rotating equipment, helping customers and field service personnel ...

Atlas Copco

Technical Support Engineer

Houston, TX · On-site +1

Your role As a Technical Support Engineer, your mission is to provide expert technical support for centrifugal compressors and rotating equipment, helping customers and field service personnel ...

ALDRIDGE

Support Engineer (1884)

Houston, TX · Hybrid

... support, and technical issue resolution. Position Overview: The Dedicated Onsite Network Infrastructure Engineer will be based in Houston, TX and embedded at a client location. This role is heavily ...

Wärtsilä

Customer Support Engineer

Houston, TX · On-site

Customer Support Engineer Location: New Albany, Ohio Work model: On-site, Monday through Friday About the Position Wärtsilä is looking for a Customer Support Engineer (CSE) to serve as our on-site ...

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Support Developer information

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How much do support developer jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for support developer in Sugar Land, TX is $60.34, according to ZipRecruiter salary data. Most workers in this role earn between $40.96 and $71.78 per hour, depending on experience, location, and employer.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What does a support developer support engineer do?

A support developer or support engineer assists users by diagnosing and resolving technical issues related to software or hardware products. They often troubleshoot problems, provide solutions, and may collaborate with development teams to improve product functionality, using tools like ticketing systems and technical documentation.

What job categories do people searching Support Developer jobs in Sugar Land, TX look for?

The top searched job categories for Support Developer jobs in Sugar Land, TX are:

What cities near Sugar Land, TX are hiring for Support Developer jobs?

Cities near Sugar Land, TX with the most Support Developer job openings:

Support Developer jobs near you

Contact Center Support Engineer - CCaaS

NAVA Software Solutions

Houston, TX • On-site

Full-time

Re-posted 8 days ago

Job description

NAVA Software solution is looking for Contact Center Support Engineer
Details:
Telecom Specialist/Admin - CCaaS experience (required - Five9 and Salesforce & nice to have -Amazon Connect)
Location: Houston - TX- Hybrid
Duration: 12 months
We're in search of a Contact Center Support Engineer, to support the growing adoption of our CCaaS Solutions. The ideal candidate will have direct experience working in a Help Desk, demonstrate a mastery of the OSI model for diagnosing and resolving unexpected behaviors in a networked environment, have direct experience with CCaaS technologies like OpenCTI, SIP, WebRTC, etc..., and be able to communicate well verbally and in writing. This person will be responsible for escalations from the Help Desk and participate in routine change management work streams as a CCaaS System Administrator. This role will have the opportunity to have an immediate and long lasting impact on fundamental CCaaS processes including onboarding, asset management, knowledge management; and will provide an outstanding experience for our end users.
Essential Job Functions
  • All duties associated with a typical HelpDesk representative.
  • Directly support end-users with troubleshooting Voice Quality, Contact Deliverability, Hardware and Software Configuration, Network Stability, Browser Configuration and Cache, and escalation.
  • Knowledge steward for CCaaS related items, aiming to drive higher FCR and minimize SLA, or enable Self-service for CCaaS-related incidents.
  • Manage, progress, and report on a backlog of Problems and Incidents
  • Support Root-Cause Analysis exercises and recommend possible resolution pathways
  • Advocate for HelpDesk training, information and knowledge needs as part of deployments
  • Support automation of routine activities
  • Prepare and escalate problems with internal teams or vendors
  • Perform Administrative duties in the CCaaS platform, related to the ongoing operation and change management, as assigned
  • Serve as Application Administration SME for CCaaS Salesforce integration
  • Report Help Desk performance for CCaaS related Incidents

Education/Experience
  • 2+ years experience working in a Help Desk environment
  • 2+ years experience supporting a Contact Center as a Service solution such as Five9, Amazon Connect, inContact, RingCentral, etc...
  • Direct experience with phone number asset management processes strongly preferred.
  • Strong written and verbal communication skills
  • Strong Time Management Skills

Preferred Qualifications
  • Certification or Administrator Training on a CCaaS Solution
  • Certification or training on endpoint and environmental network diagnostics and troubleshooting (CCNA, Network+)
  • Certification or training related to Salesforce CRM and OpenCTI applications
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About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

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