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Support Developer Jobs in Northborough, MA (NOW HIRING)

3ds

API Support Engineer

Waltham, MA · On-site

Role Description & Responsibilities Dassault Systèmes is seeking a Software Engineer, SOLIDWORKS API Support to join the SOLIDWORKS API Support group within our Research & Development organization.

Sauce Labs Inc.

Customer Support Engineer

Boston, MA · On-site

At least 1 year experience as a developer or supporting developers * At least 1-2 years experience as a support engineer * Programming experience with at least one of the following languages:

BioPoint Inc

Application Support Engineer

Wellesley, MA · On-site

BioPoint is currently seeking to hire an Application Support Engineer on a 6 to 12 month temp to hire employment basis. This position requires both strategic engineering as well as tactical hands-on ...

Devoted Health

Support Engineer

Waltham, MA · On-site

$55K - $64K/yr

Universal Support: Provide technical support for our entire workforce, whether they are in-office or remote, across ChromeOS and MacOS environments. * SaaS Administration: Learn the administration ...

Devoted

Support Engineer

Waltham, MA · On-site

$56 - $64/hr

## Support EngineerApplylocations: Waltham Massachusetts Officetime type: Full timeposted on: Posted Yesterdayjob requisition id: R3473** ****This role requires you to be in our Waltham, MA headquarters ...

New

Devoted Health

Support Engineer

Waltham, MA · On-site +1

$55K - $64K/yr

Universal Support: Provide technical support for our entire workforce, whether they are in-office or remote, across ChromeOS and MacOS environments. * SaaS Administration: Learn the administration ...

Sauce Labs Inc.

Customer Support Engineer

Boston, MA · On-site

$80K - $93K/yr

At least 1 year experience as a developer or supporting developers * At least 1-2 years experience as a support engineer * Programming experience with at least one of the following languages:

KG Tiger

Application Support Engineer

Natick, MA

It is a leading developer of mathematical computing software, Engineers and scientists worldwide ... The position consists of two central components - Application support and collaborative project ...

Allego

Junior Support Engineer

Waltham, MA · On-site

$55 - $65/hr

As a Junior Support Engineer, you will be the technical support line to our Customer Success Team who work directly with the customers in initial information gathering and triaging. Support Engineer ...

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How much do support developer jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for support developer in Northborough, MA is $69.33, according to ZipRecruiter salary data. Most workers in this role earn between $47.07 and $82.45 per hour, depending on experience, location, and employer.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What does a support developer support engineer do?

A support developer or support engineer assists users by diagnosing and resolving technical issues related to software or hardware products. They often troubleshoot problems, provide solutions, and may collaborate with development teams to improve product functionality, using tools like ticketing systems and technical documentation.

What cities near Northborough, MA are hiring for Support Developer jobs?

Cities near Northborough, MA with the most Support Developer job openings:

Support Developer jobs near you
Infographic showing various Support Developer job openings in Northborough, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $144,210 per year, or $69.3 per hour.

API Support Engineer

3ds

Waltham, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 15 days ago

Job description

Role Description & Responsibilities
Dassault Systèmes is seeking a Software Engineer, SOLIDWORKS API Support to join the SOLIDWORKS API Support group within our Research & Development organization. In this role, you will work closely with customers, partners, and resellers to support the development of solutions leveraging APIs across the SOLIDWORKS product portfolio.
You will combine software development, debugging, technical problem-solving, and customer collaboration to help identify and resolve API-related issues while also contributing to the continued improvement of SOLIDWORKS API capabilities.
Key Responsibilities:
  • Provide technical support to partners, resellers, and customers developing solutions using SOLIDWORKS APIs.
  • Troubleshoot and debug SOLIDWORKS and partner-developed source code to identify, diagnose, and resolve technical issues.
  • Investigate reported software problems and document findings in sufficient detail for internal development teams to reproduce and correct issues.
  • Validate software fixes to ensure reported problems are resolved without introducing issues in other areas of functionality.
  • Document technical solutions and best practices for publication within the SOLIDWORKS Knowledge Base.
  • Collaborate with customers and internal stakeholders to identify opportunities for new or enhanced API functionality.
  • Evaluate and prioritize API enhancement ideas based on technical feasibility and customer value.
  • Develop detailed technical specifications for selected API enhancements in collaboration with key stakeholders.
  • Create and execute test plans for new and enhanced API functionality.
  • Develop sample applications and code examples demonstrating proper use of existing and newly developed APIs.
  • Review and validate online Help and technical documentation for SOLIDWORKS APIs.
  • Collaborate within the software development team to meet project milestones and deliver high-quality solutions.

Qualifications
  • Bachelor's degree in Computer Science, Mechanical Engineering, Software Engineering, or a related technical discipline required; Master's degree or PhD preferred.
  • 3-6 years of relevant work experience
  • Strong programming knowledge with C++.
  • Working knowledge of MFC and COM technologies.
  • Experience with C#, Visual Basic (VB), .NET Framework, OLE, and/or ActiveX is preferred.
  • Strong understanding of object-oriented programming, software development concepts, and application architecture.
  • Experience developing, integrating, or supporting APIs, SDKs, or software applications.
  • Strong debugging and troubleshooting skills with the ability to analyze complex software issues.
  • Experience with CAD, engineering software, or SOLIDWORKS is highly preferred.
  • Ability to understand existing source code and investigate issues across multiple areas of an application.
  • Strong written and verbal communication skills with the ability to communicate technical concepts clearly to customers, partners, and internal teams.
  • Strong analytical and problem-solving skills with excellent attention to detail.
  • Ability to work collaboratively within a software development and R&D environment.
  • Self-motivated with the ability to manage priorities and contribute toward aggressive project milestones.

Inclusion statement
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.
Compensation & Benefits
Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.
Salary Pay Transparency
Compensation for the role will be commensurate with experience. The total expected compensation range will be between $130000 and $155000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.
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About 3DS

Sourced by ZipRecruiter

Industry

Professional, scientific, and technical services

Company size

11 - 50 Employees

Headquarters location

Tallahassee, FL, US

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