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Support Developer Jobs in North Carolina (NOW HIRING)

iFlow Inc

Application Support Engineer

Liberty, NC · On-site

Application Support Engineer Location: · Liberty, North Carolina (Hybrid) Duration:Longterm Experience:7-15 Years Description Application Support Engineer - Manufacturing Systems (Siemens OpsCenter ...

Securiti.ai

Technical Support Engineer

Concord, NC

We are looking for Technical Support Engineers for our global customer success organization to provide post-sales technical support to Securiti customers. Securiti has been widely recognized as an ...

STI

Application Support Engineer

Raleigh, NC · On-site

Application Support Engineer Location: Raleigh, NC- work from office 3 days a week Duration: Long term Contract Must have skills: ServiceNow or some ticketing system. Must have experience with prod ...

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How much do support developer jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for support developer in North Carolina is $61.17, according to ZipRecruiter salary data. Most workers in this role earn between $41.49 and $72.74 per hour, depending on experience, location, and employer.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What does a support developer support engineer do?

A support developer or support engineer assists users by diagnosing and resolving technical issues related to software or hardware products. They often troubleshoot problems, provide solutions, and may collaborate with development teams to improve product functionality, using tools like ticketing systems and technical documentation.

What are popular job titles related to Support Developer jobs in North Carolina?

For Support Developer jobs in North Carolina, the most frequently searched job titles are:

What job categories do people searching Support Developer jobs in North Carolina look for?

The top searched job categories for Support Developer jobs in North Carolina are:

What cities in North Carolina are hiring for Support Developer jobs?

Cities in North Carolina with the most Support Developer job openings:

Support Developer jobs near you
Infographic showing various Support Developer job openings in North Carolina as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $127,232 per year, or $61.2 per hour.

Application Support Engineer

iFlow Inc

Liberty, NC • On-site

Contractor

Posted 15 days ago

Job description

Job Title: Application Support Engineer
Location:· Liberty, North Carolina (Hybrid)
Duration:Longterm
Experience:7-15 Years
 
Description
Application Support Engineer – Manufacturing Systems (Siemens OpsCenter MOM & Ignition SCADA)
 
Job description:
                                                                                                 
Position Summary:                                                                                                                 
We are seeking a highly motivated and experienced Application Support Engineer with 3+ years of experience to join our dynamic Manufacturing Systems & Applications team. This position is ideal for a candidate with experience supporting Manufacturing Execution Systems (MES/MOM), SCADA platforms, and integrated manufacturing applications in a production environment, with a strong focus on troubleshooting, system reliability, and continuous improvement. The successful candidate will be responsible for supporting and maintaining Siemens OpsCenter MOM, Ignition SCADA, and related manufacturing systems, resolving application issues, performing root cause analysis, implementing system enhancements, and collaborating with manufacturing, quality, automation, engineering, and IT teams to ensure maximum system availability and operational efficiency.
Requirements

Key/Primary Responsibilities
·Application Support & Incident Management
·Provide Level 2 and Level 3 support for Siemens Opcenter MOM and Ignition SCADA applications.
·Monitor manufacturing application performance and proactively identify issues before they impact production.
·Troubleshoot and resolve applications, interface, and data-related incidents within SLA targets.
·Analyze recurring issues and participate in root cause analysis activities.
·Support major incident recovery activities and plant production needs.
·Maintain incidents, problem, and change records within the IT service management platform.
 
Siemens Opcenter MOM Support
·Support production workflows, electronic work instructions, genealogy, traceability, and manufacturing execution processes.
·Configure and maintain master data, workflows, production models, and application settings.
·Assist with application deployments, upgrades, patches, and testing activities.
Ignition SCADA Support
·Support and maintain Ignition Gateway, Vision, and Perspective applications.             
·Develop and modify HMI screens, reports, dashboards, alarms, and historian configurations.
·Monitor SCADA performance and resolve communication issues.
·Support data collection and visualization requirements for manufacturing operations.
Change & Release Management
·Participate in application deployments and release activities.
·Execute testing plans for system updates and enhancements.
·Ensure proper documentation and validation of changes.
·Support production cutovers and post-deployment monitoring.
Continuous Improvement
·Identify opportunities to improve application stability and operational efficiency.
·Participate in Kaizen and digital manufacturing initiatives.
·Recommend automation opportunities to reduce manual activities.
·Develop and maintain support documentation, SOPs, and knowledge articles.        
                                                                                                                                                                                     
Minimum qualification:                                                                                                                      
Required Education & Experience:
Education
·Bachelor's Degree in: Computer Science or Information Technology Engineering
Related Technical Discipline
 Experience
·3-5 years of application support experience in a manufacturing environment.
·Experience supporting MES/MOM, SCADA, or manufacturing applications.
·Experience with production support, incident management, and troubleshooting.
·Experience working within 24x7 manufacturing operations.
 
Technical Skills
·Siemens Opcenter Execution / MOM
·Manufacturing process modeling
·Production execution and workflow management
· Ignition SCADA
·Ignition Gateway Administration
·Manufacturing Operations Management (MOM)
·OEE Monitoring
·Traceability & Genealogy
·Shop Floor Data Collection
·SQL Query Development
·Stored Procedures
·Basic Python, Java, or scripting knowledge
·REST APIs and Web Services
 
Preferred Qualifications:
·Siemens Opcenter experience.
·Manufacturing Process Understanding
·Continuous Improvement Mindset
·Technical Documentation
 
Position Type/Expected Hours of Work:
·Contract
·Location: Liberty, NC
·Hybrid
·Standard business hours
· Travel: Up to 10%