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Support Developer Jobs in Louisiana (NOW HIRING)

Server@Work

IT Support Desk Engineer

Lake Charles, LA

$45K - $50K/yr

What you'll be doing as a Support Desk Engineer: The technician will help remotely solve problems with computer hardware, software applications, networks, cybersecurity, mobile devices, and IP phones.

Hitech Computers

Engineer L2

Monroe, LA · On-site

They are seeking a skilled Level 2 Help Desk Engineer to provide advanced technical assistance and ... Provide support for network devices like switches and firewalls, including basic configuration and ...

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See Louisiana salary details

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How much do support developer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for support developer in Louisiana is $57.56, according to ZipRecruiter salary data. Most workers in this role earn between $39.04 and $68.46 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.
What cities in Louisiana are hiring for Support Developer jobs? Cities in Louisiana with the most Support Developer job openings:
Support Developer jobs near you
Infographic showing various Support Developer job openings in Louisiana as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $119,717 per year, or $57.6 per hour.

Support Desk Senior Engineer Level II

RESTECH INFORMATION SERVICES

Metairie, LA • On-site

Full-time

Re-posted 2 days ago

Job description

Description:

Greetings, intergalactic beings from both the Star Wars and Star Trek galaxies! Restech, a cosmic alliance of technological mastery, is on a mission to recruit a versatile Support Desk Tier II Engineer. Are you a Jedi Master or a Clone Trooper? Do you pledge allegiance to the Alliance, the Federation, or are you a Rebel at heart? Your unique background and skills are what we're looking for!

Only apply if you are a true Level 2 Technician or higher.

As a crucial member of our crew, you'll embark on an epic adventure to provide Tier II support for Restech's clients. You'll hone your troubleshooting skills by answering distress calls from across the galaxy and addressing issues detected by our sophisticated monitoring systems. Your vessel awaits – it's time to soar through the stars as the primary escalation point!


Responsibilities:

  • Hail incoming customer support calls and navigate tickets through to completion, like a true captain.
  • Showcase your technical prowess by providing Tier I & II support that rivals even the most skilled droids.
  • Develop and create documentation worthy of the Jedi Archives or the Federation database.
  • Proactively manage issues, like a Force-sensitive warrior, anticipating and preventing problems.
  • Forge strong alliances with clients, becoming their trusted technical advisor.
  • Tackle unusual and complex challenges, sharing your wisdom and learning from others in a Vulcan mind meld.
  • Communicate fluently in R2D2 (engineer) and C3PO (mostly human) languages.
  • Juggle an array of tasks, embracing the excitement of hopping from an Outlook issue to a failed server.
  • Maintain a security-minded approach, whether navigating the Death Star or the Neutral Zone.
  • Participate in after-hours on-call support, potentially requiring warp-speed travel to customer sites.

Hard Skills:

  • Provide Tier II support for devices and applications across diverse galaxies and environments.
  • Master the art of installing, operating, maintaining, and repairing technology in the spirit of Scotty or R2D2.
  • Manage and maintain interstellar networking equipment, like routers, firewalls, and wireless devices.
  • Demonstrate familiarity with operating systems from Earth, including Windows Server, Windows Desktop, and Mac.
  • Become one with Office 365, harnessing the power of the Force to secure and manage it.
  • Implement multi-factor authentication and remote access solutions..
  • Maintain the Alphabet Soup for the IT Soul - AD, GPO, VPN, DNS, DHCP, VLAN, WAN

The ideal Storm Trooper or Jedi will possess:

  • 5+ years of experience with an MSP or a similar intergalactic business model.
  • Working PowerShell knowledge to expedite repairs and service faster than a Millennium Falcon Kessel Run.
  • Expertise in all ConnectWise applications, rivaling the most renowned engineers of your galaxy.
  • Experience with Veeam, StorageCraft, Acronis, or Datto, which would impress even the Borg.
  • Certifications like MSCA, MSCP, Security +, Network +, A+, CySA+. We do substitute experience for certifications.
  • Mastery of VMware / HyperV / ESX / ESXi - your skillset will be praised throughout the galaxies!

Apply now to join our crew of extraordinary individuals, and let's explore the final frontier together!

Requirements:
  • Advanced Networking:
  • In-depth knowledge of TCP/IP, DNS, DHCP, VLANs, and VPNs.
  • Proficiency with firewalls, routers, and switches (e.g., WatchGuard, Cisco, Juniper, SonicWall).
  • Server Administration:
  • Expertise in Windows Server (2016/2019/2022) administration.
  • Experience with Active Directory, Group Policy, and DNS management.
  • Virtualization:
  • Strong knowledge of virtualization technologies (VMware, Hyper-V).
  • Experience with virtual machine management.
  • Cloud Services:
  • Experience with cloud migrations, management, and troubleshooting.
  • Security:
  • Proficiency in cybersecurity best practices and frameworks (e.g., NIST, ISO 27001).
  • Experience with endpoint protection, SIEM, and network security tools.
  • Knowledge of penetration testing and vulnerability assessments.
  • Storage and Backup Solutions:
  • Experience with SAN, NAS, and other storage technologies.
  • Proficiency with backup solutions (Veeam, Datto, Acronis).
  • Scripting and Automation:
  • Strong scripting skills (PowerShell, Python, Bash).
  • RMM and PSA Tools:
  • Proficiency with Remote Monitoring and Management (RMM) tools (e.g., ConnectWise Automate, Datto RMM).
  • Experience with Professional Services Automation (PSA) tools (e.g., ConnectWise Manage).
  • Advanced Troubleshooting:
  • Strong problem-solving skills with a focus on root cause analysis.
  • Ability to troubleshoot complex technical issues across multiple environments.
  • Documentation and Reporting:
  • Ability to create and maintain detailed documentation.
  • Experience with generating technical reports and presenting findings to stakeholders.

Apply