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Support Desk Analyst Jobs (NOW HIRING)

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference ...

Service Desk Support Analyst

Los Angeles, CA · On-site

$22 - $30.25/hr

The role of the Service Desk Analyst is to provide a wide range of services related to Incident ... The primary function of this position is to provide technical support for hardware, software ...

Help Desk Analyst

Chicago, IL · On-site

$50K - $60K/yr

Clarity Partners is seeking a Help Desk Analyst II local to Chicago, IL to support a large client of ours. In this position, you will serve as a first point of contact for end users, resolving and ...

Help Desk Analyst

Stafford, VA · On-site

$95K - $110K/yr

As a Help Desk Analyst, you will provide proficient and effective Help Desk operations support for a custom software application to include incident handling, application troubleshooting, and ...

Service Desk Analyst

Columbus, OH · On-site

$26.44 - $31.25/hr

The position provides technology support for all computer users at the Firm, via a variety of methods. Our growing IT department has a very long tradition of developing Service Desk Analysts for ...

Service Desk Analyst

Columbus, OH · On-site

$26.44 - $31.25/hr

The position provides technology support for all computer users at the Firm, via a variety of methods. Our growing IT department has a very long tradition of developing Service Desk Analysts for ...

Service Desk Analyst

Salt Lake City, UT · On-site

$19.75 - $27/hr

Essential Support Functions: * Field incoming requests from end users via telephone and e-mail ... Additional Service Desk Analyst Functions: * Create a great experience for Cyber Advisors' clients ...

Service Desk Analyst

Carmel, IN · On-site

$20.25 - $27.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Help Desk Analyst

Chicago, IL · On-site

$40K - $55K/yr

Help Desk Analyst The Help Desk Analyst will work with the network and help desk team to provide daily computer, network, and telecom support to the organization. Location: must be on-site at our ...

Help Desk Analyst

Chicago, IL · On-site

$50K - $60K/yr

Clarity Partners is seeking a Help Desk Analyst II local to Chicago, IL to support a large client of ours. In this position, you will serve as a first point of contact for end users, resolving and ...

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference ...

Help Desk Analyst

Dallas, TX · On-site

$50K/yr

We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is ... Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference ...

Essential Support Functions : * Field incoming requests from end users via telephone and e-mail ... Additional Service Desk Analyst Functions: * Create a great experience for Cyber Advisors' clients ...

Essential Support Functions : * Field incoming requests from end users via telephone and e-mail ... Additional Service Desk Analyst Functions: * Create a great experience for Cyber Advisors' clients ...

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Provide service desk support to all customer IT groups for both unclassified and classified ...

Showing results 41-60

Support Desk Analyst information

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$14

$24

$35

How much do support desk analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for support desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Support Desk Analyst vs Help Desk Technician?

AspectSupport Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, Service desksHelp desks, Technical support centers
ResponsibilitiesTroubleshooting, user support, incident managementIssue resolution, basic troubleshooting, user assistance

The Support Desk Analyst and Help Desk Technician roles both involve providing technical support, but Support Desk Analysts typically handle more complex issues and may have broader responsibilities. Help Desk Technicians often focus on basic troubleshooting and user support. Both roles require similar certifications and are found in corporate and support center environments, making them closely related but distinct in scope and complexity.

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What cities are hiring for Support Desk Analyst jobs?

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What states have the most Support Desk Analyst jobs?

States with the most job openings for Support Desk Analyst jobs include:

What are popular job titles related to Support Desk Analyst jobs?

For Support Desk Analyst jobs, the most frequently searched job titles are:

Infographic showing various Support Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help Desk Analyst

Pittsburgh, PA • On-site

$50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago


Community Options rating

6.2

Company rating: 6.2 out of 10

Based on 65 frontline employees who took The Breakroom Quiz


Job description

Description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 11 states.
We are now hiring a Full-Time Help Desk Analyst in Pittsburgh, PA. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.
Starting Rate: $50,000
Responsibilities
  • Provide prompt, courteous support company wide, in person or via phone or email
  • Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment
  • Understand and Follow documented service operations, policies, and procedures
  • Provide prompt, courteous, and complete resolution of customer requests
  • Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
  • Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
  • Travel to local offices to troubleshoot and resolve issues
  • Document, track and monitor technical problems and solutions
  • Prepare activity reports
  • Inform management of recurring problems
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Administer help desk software
Minimum Requirements
  • Minimum one year of professional IT experience
  • Audio / Visual experience a plus
  • Valid Driver's License
  • Some proficiency in AD, Office365, Multiple browser’s, Computer Hardware
  • Experience supporting Android and iPhone, Mobile Device Management a plus
  • Logical troubleshooting skills
  • Excellent time management and interpersonal skills and a high-level attention to detail
  • Understanding of best security practices and continual updating of knowledge base
Why Community Options?
  • Competitive Insurance Benefits (Medical, Dental, Vision)
  • Paid Holidays—Including a Birthday Holiday
  • Generous PTO
  • Employee Incentive & Discount Programs
  • 403b Retirement Plan
  • Incredible career growth opportunities
Community Options is an Equal Opportunity Employer M/F/D/V

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