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Software Support Desk Analyst Jobs (NOW HIRING)

Support Desk Analyst

Albany, NY ยท Remote

$21 - $28.75/hr

Support Desk Analyst Location : Remote We are currently seeking candidates who meet the following ... Diagnose and resolve hardware and software issues. * Escalate unresolved issues to the appropriate ...

Support Desk Analyst

Reston, VA ยท On-site

$70K - $80K/yr

The Support Desk Analyst provides front-line assistance to users and stakeholders. You will respond to questions, document incidents and service requests, troubleshoot common issues, route ...

Support Desk Analyst

Charlotte, NC ยท Hybrid

$20 - $27.25/hr

We are seeking a S upport Desk Technician to join our Managed Services (MSP) team. This role is ... Perform hardware/software troubleshooting and upgrades * Support current Windows desktop and server ...

Support Desk Analyst

Charlotte, NC ยท On-site

$20 - $27.25/hr

Position Overview We are seeking a Support Desk Technician to join our Managed Services (MSP) team ... Perform hardware/software troubleshooting and upgrades * Support current Windows desktop and server ...

Support Desk Analyst

Charlotte, NC ยท Hybrid

$19 - $26/hr

We are seeking a S upport Desk Technician to join our Managed Services (MSP) team. This role is ... Perform hardware/software troubleshooting and upgrades * Support current Windows desktop and server ...

Junior Support Desk Analyst

Reston, VA ยท Hybrid

$45K - $55K/yr

The Junior Support Desk Analyst supports front-line assistance for users under the guidance of senior support staff. You will help document user issues, follow troubleshooting procedures, resolve ...

Junior Support Desk Analyst

Reston, VA ยท On-site

$45K - $55K/yr

The Junior Support Desk Analyst supports front-line assistance for users under the guidance of senior support staff. You will help document user issues, follow troubleshooting procedures, resolve ...

Junior Support Desk Analyst

Reston, VA ยท On-site

$45K - $55K/yr

The Junior Support Desk Analyst supports front-line assistance for users under the guidance of senior support staff. You will help document user issues, follow troubleshooting procedures, resolve ...

Be Seen First

CBIZ Talent Solutions is seeking an experienced IT Software Support Desk Manager to oversee daily technical software support operations and ensure a high level of service across our client ...

You'll lead and develop the Support Desk Analyst team, drive adherence to SLAs, and collaborate ... Software Architects, and Digital Health Entrepreneurs. The posted range represents the expected ...

IT Service Desk Analyst

Tampa, FL ยท On-site

$19.25 - $26.50/hr

Job Title: IT Service Desk Analyst Location: Tampa, FL 33634 About Role - The Service Desk Analyst ... Provide hardware and software support to users which includes application supports like MS Office ...

Software Support Analyst & Help Desk

Paramus, NJ ยท On-site

$20.75 - $28.25/hr

The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements ...

Software Support Analyst & Help Desk

Paramus, NJ ยท On-site

$20.75 - $28.25/hr

The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements ...

You will lead support desk analysts, oversee ticket handling and escalation, maintain support knowledge, and ensure users receive timely, accurate, and professional assistance. Key Responsibilities ...

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Software Support Desk Analyst information

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How much do software support desk analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for software support desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are popular job titles related to Software Support Desk Analyst jobs?

For Software Support Desk Analyst jobs, the most frequently searched job titles are:

Support Desk Analyst

Albany, NY โ€ข Remote

$21 - $28.75/hr

Other

Re-posted 19 days ago


Job description

Job Title: Support Desk Analyst

Location: Remote

We are currently seeking candidates who meet the following qualifications.

Responsibilities:

  • Provide first-level contact and support for users via phone, email, or chat.
  • Diagnose and resolve hardware and software issues.
  • Escalate unresolved issues to the appropriate internal teams.
  • Track and manage support tickets using a ticketing system (e.g., ServiceNow, Zendesk).
  • Maintain accurate documentation of issues and solutions.
  • Assist in onboarding/offboarding processes (accounts, devices, permissions).
  • Support desktop, laptop, mobile, and peripheral devices.
  • Provide excellent customer service and follow up on user issues.

Qualifications:

  • Associate's or Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
  • Experience as an IT support/help desk role.
  • Working knowledge of Windows and Mac operating systems.
  • Experience in Microsoft Office 365, Active Directory, and remote support tools.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • IT certifications (e.g., CompTIA A+, ITIL, Microsoft Certified).
  • Experience with ticketing systems and knowledge base documentation.
  • Exposure to networking concepts and cloud environments.
  • Federal Experience is a plus.
  • Required Security clearance.
    If you meet these qualifications, please submit your application via link provided in Linkedin.
    Kindly do not call the general line to submit your application.