Support Coordinator Jobs in Rome, GA (NOW HIRING)

FAIRLAND RECOVERY CENTER

Medical Coordinator

Come join our team as a Medical Coordinator for Substance Abuse and Mental Health at FAIRLAND RECOVERY CENTER! 

WHO WE ARE

Fairland Recovery Center was established with a clear purpose—to be a solution for individuals grappling with chemical dependency and mental health challenges. Our mission is to provide effective, sustainable, affordable, and personalized treatment that fosters healing.

We consider ourselves more than just a treatment center; we are a dedicated collective that is deeply invested in the well-being of our entire community. This includes our patients and their families; our providers, payors, team members, and our local community.

We believe faithfully in the principles of RELATIONSHIP, recognizing the importance of personal care and genuine concern for every member of the Fairland family. Our commitment to INTEGRITY is evident in our emphasis on open and candid communication, ensuring the highest standards of professionalism, ethics, and personal responsibility.

In our pursuit of PERSONALIZATION, we understand that every individual is uniquely designed, and success is dependent on throwing away the “one size fits all” treatment model. Our model is driven by the COMMITMENT of each team member working in their area of expertise so that we collectively deliver our goal - giving our clients the best opportunity for long-term sobriety and stability.

GENERAL RESPONSIBILITIES

Our team is looking for candidates that are open to an exciting medical career in the area of treating clients with addictive disease and co-occurring mental health needs.

The Medical Coordinator serves as a vital support role for our medical team, providing comprehensive administrative and clinical assistance to mid-level and physician-level providers in our ASAM Level 2.1 and 2.5 addiction treatment programs. This position is integral to the successful implementation of treatment model and ensures seamless medical care delivery for our patients.

SPECIFIC RESPONSIBILITIES

• Administrative Support
  • Provide comprehensive administrative support to mid-level practitioners (NPs, PAs) and physician-level providers
  • Create and maintain weekly provider schedules for client appointments and medical consultation
  • Coordinate and manage appointment rescheduling, cancellations, and urgent add-ons
  • Maintain accurate documentation of provider schedules and patient flow
    
• Educational Support
  • Provide medication education groups to clients
  • Provide staff training on basic medical condit and situations
    
• Clinical Preparation and Support
  
  • Prepare facility providers on all upcoming client visits, evaluations, appointments, etc. to ensure they have all of the proper collateral and background information to complete the work successfully.
    
  • Assist with clinical documentation as directed by provider
    
  • Conduct post-examination debriefings with providers to ensure proper documentation and follow-up care
  • Prepare examination rooms and ensure proper medical equipment availability
    
• Prior Authorization and Insurance Coordination
  • Complete prior authorizations for medications, treatments, and procedures
  • Communicate with insurance companies and managed care organizations regarding medical necessity
  • Track authorization statuses and follow up on pending requests
  • Maintain detailed records of authorization activities and outcomes
    
• Medication Management Support
  • Administer patient injections including MAT medications (Sublocade, Brixadi, Vivitrol) under provider supervision
  • Prepare and organize medications for provider review
  • Submit prescription orders on behalf of prescribers to pharmacies
  • Coordinate with consolidated pharmacy partner for medication delivery and support
  • Assist with medication reconciliation and patient education
    
    
• Communication and Coordination
  • Serve as liaison between providers, patients, and families regarding medical concerns
  • Coordinate with clinical staff, case managers, and other team members
  • Communicate with external healthcare providers and specialists for referrals
  • Facilitate communication regarding patient care plans and treatment updates
    
• Quality Assurance and Compliance
  • Ensure compliance with HIPAA regulations and patient confidentiality standards
  • Maintain accurate and timely medical records and documentation
  • Support quality improvement initiatives and outcome measurement activities
  • Assist with regulatory compliance and accreditation requirements
    
• Additional Responsibilities
  • Support telemedicine appointments and digital health initiatives
  • Assist with patient intake and assessment processes as needed
  • Coordinate with laboratory services for specimen collection and results management
  • Participate in staff meetings and continuing education activities
  • Provide backup support for other medical staff as needed
  • Assist with inventory management of medical supplies and equipment
    

EDUCATION AND CERTIFICATION

• • Current certification as Medical Assistant (CMA), Certified Nursing Assistant (CNA), or Licensed Practical Nurse (LPN)

• • Current CPR/BLS certification
  • Maintain current state licensure/certification in good standing
    

EXPERIENCE

• • Minimum 2 years of experience in medical assistant, nursing assistant, or practical nursing role
  • Experience in healthcare administration and provider support preferred
  • Previous experience in behavioral health, addiction treatment, or psychiatric settings preferred
  • Experience with prior authorization processes and insurance coordination preferred
  • Ability to pass a criminal background check and standard specimen panel for illicit drug use.
  • If in recovery, must have at least two (2) years of clean time.
    

SKILLS AND COMPETENCIES

• • Strong organizational and time management skills
  • Excellent verbal and written communication abilities
  • Proficiency with electronic health records (EHR) systems
  • Knowledge of medical terminology and clinical procedures
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong attention to detail and accuracy
  • Professional demeanor with patients, families, and team members
  • Computer proficiency including Microsoft Office Suite
  • Ability to maintain confidentiality and handle sensitive information