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Support Coordinator Jobs in Racine, WI (NOW HIRING)

Kiongroup

Technical Support Associate

Wauwatosa, WI · On-site

$65K - $80K/yr

Customer Support Coordination * Provide status updates to customers on non-critical issues when required. * Support communication between technical teams and customers for data-driven insights.

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Support Coordinator information

See Racine, WI salary details

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How much do support coordinator jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for support coordinator in Racine, WI is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $24.13 per hour, depending on experience, location, and employer.

What is a support coordinator?

A support coordinator works with health care facilities and government agencies to help patients get the health benefits or services they need. As a support coordinator, you meet with clients and their families to determine what services they need. You check their insurance benefits to confirm eligibility and develop an individualized plan to provide the resources they need for treatment or to improve their quality of life. Those working for private health care companies may coordinate the specific services offered by the organization, scheduling treatments and follow-up appointments. Support coordinators who work for social service agencies may focus on insurance eligibility and getting approval for patient treatments and care.

What are the key skills and qualifications needed to thrive as a support coordinator, and why are they important?

To thrive as a Support Coordinator, you need strong organizational abilities, case management experience, and typically a relevant qualification in social work, disability services, or community services. Familiarity with client management systems, documentation software, and knowledge of relevant legislation such as the NDIS is often required. Excellent communication, empathy, and problem-solving skills help build trust and effectively support clients’ needs. These competencies ensure that clients receive coordinated, high-quality services tailored to their individual goals and circumstances.

What are some common challenges support coordinators face when managing multiple client cases simultaneously?

Support Coordinators often manage a high volume of cases, each with unique client needs and varying levels of urgency. Balancing these demands requires strong organizational skills, effective prioritization, and clear communication with clients and service providers. Time management and staying up-to-date with documentation are essential to ensure no client's needs are overlooked. Regular team meetings and collaboration with colleagues can help address complex cases and share strategies for workload management.
More about Support Coordinator jobs
What are the most commonly searched types of Support jobs in Racine, WI? The most popular types of Support jobs in Racine, WI are:
What cities near Racine, WI are hiring for Support Coordinator jobs? Cities near Racine, WI with the most Support Coordinator job openings:
Support Coordinator jobs near you
Infographic showing various Support Coordinator job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $44,642 per year, or $21.5 per hour.

Service Coordinator- CLTS

St. Francis Children's Center

Milwaukee, WI • On-site

$19.50 - $24.75/hr

Other

Re-posted 3 days ago

Job description

Children's Long Term Support Coordinator

Coordinates the delivery of all Children's Long Term Support services across agency lines and serves as the single point of contact in helping a family obtain the services as allowed under the waiver program.

Essential Functions
  • Establishes positive, helpful relationships with clients and families, service providers, internal and external teams
  • Is familiar with and upholds all waiver rules, regulations and deadlines as established by the state and county
  • Attends meetings as appropriate, including in-house and community trainings/meetings relating to CLTS
  • Is familiar with and assists parents in locating community resources
  • Oversees a case load of 50-55 clients, maintaining an average of 8 units/month/child
  • Facilitates and participates in the development, review and evaluation of the Individual Service Plan (ISP). Completes all follow up documentation needed with plan updates, including but not limited to:
    • Prior Authorization for Services (PAS)
    • Participant Focused Assessment (PFA) and additional documentation associated with 6 month and recertification home visits.
    • Completing annual functional screens to determine eligibility for each child on case load within the child's recertification month
  • Maintains mandated regular contact with families on personal caseload to ensure services are being delivered appropriately and as described by the ISP
  • Monthly contacts, 2 home visits per year based off child's recertification month.
  • Maintains all required paperwork as it relates to clients. Keeps documents up-to-date in the proper order in the files
  • Including completing and maintaining case notes within 48 hours of task completion
  • Ensures compliance of mandated timelines, policies, and CLTS procedures
  • Assist with interpretation and translation when needed (either being fluent in language or using SFCC's approved provider)
  • All other duties as assigned
Physical Demands of the Position
  • Walk, sit, stand and climb stairs
  • Bend/twist and reach
  • Far vision at 20 feet or further; near vision at 20 inches or less.
  • Speak and hear
  • Kneel, crouch, climb, feel and stoop
  • Lift objects weighing up to 10 lbs
  • Carry objects weighing up to 10 lbs
  • Handle or manipulate objects at a low intensity level of effort
Mental Requirements
  • Must have ability to cope with changes in routine to accommodate needs of the agency
  • Must be able to make decisions and exercise good judgment under stress and time restraints
Environmental/Working Conditions
  • Inside work environment approximately 67% of the time
  • Requires driving 33% of the time
Equipment Used
  • Computer
  • Scanner
  • Printer/Copy machine
  • Fax
  • Telephone
Required Education/License/Certifications (Must Meet One of the Following Per the Waiver Manual)
  • Social worker (individual provider)
  • The provider must be licensed or certified under Wis. Stat. § 457.08 and have a minimum of one year of experience working with children and/or youth with disabilities.
  • Other person appropriately qualified as approved by DHS and as related to the unique service being provided (individual provider)-Support and service coordinators must meet any one of the following standards:
  • The skills and knowledge typically acquired through a course of study and practice experience that meets requirements for state certification or licensure as a social worker and also one year of experience with the target group for which they are employed
  • A course of study leading to a Bachelor of Arts or Bachelor of Science degree in a health or human services-related field and one year of experience working with person of the specific target group for which they are employed
  • An Associate's Degree in a Human Services-Related Field and two years or experience working with persons of the specific target group for which they are employed
  • Any combination of training in a health or human services-related field and experience in long-term care case management and/or case management for individuals with disabilities or special needs that totals four years.
Required Knowledge and Skills
  • Intermediate to advanced knowledge of MS Excel
  • Experience with billing and authorizations preferred
  • Extremely detail oriented
  • Read, write, excellent math skills
  • Ability to function effectively in a team
  • Ability to work independently
  • Ability to prioritize multiple demands and learn quickly
  • Must possess and practice a customer service focused management philosophy
Behavior and Attitude

The mission and philosophy of St. Francis Children's Center requires this position to perform in both a professional and personable manner. The manner in which the employee relates to fellow employees, clients, and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each client, visitor and fellow employee is a requisite of successful job performance. In addition, strict client confidentiality must be maintained.

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