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Support Center Technician Jobs (NOW HIRING)

Peak Systems

Be Seen First

Data Center Technician

Springfield, OH · On-site

$30 - $40/hr

... support our clients' critical operations. We are seeking skilled Data Center Technicians to join ... our team and ensure seamless server deployments. As a Data Center Technician , you will be ...

Unisys

Data Center Technician

Memphis, TN · On-site

Cheyenne, WY We are seeking a detail-oriented and reliable Data Center Technician to support our data center operations. The ideal candidate will be responsible for maintaining hardware, supporting ...

The Archetype Strategy

Data Center Technician

Tye, TX · On-site

Data Center Technician Shift: Two Shifts Available. Day and Night Shift. Pay: $22-$27 per hour ... Pathway Support Setup : Design and install pathway support systems, such as basket trays and cable ...

The Archetype Strategy

Data Center Technician

Clyde, TX · On-site

Data Center Technician Shift: Two Shifts Available. Day and Night Shift. Overview: The Archetype ... Pathway Support Setup : Design and install pathway support systems, such as basket trays and cable ...

The Archetype Strategy

Data Center Technician

Tye, TX · On-site

Data Center Technician Shift: Two Shifts Available. Day and Night Shift. Overview: The Archetype ... Pathway Support Setup : Design and install pathway support systems, such as basket trays and cable ...

The Archetype Strategy

Data Center Technician

Tye, TX · On-site

Data Center Technician Shift: Two Shifts Available. Day and Night Shift. Pay: $22-$27 per hour ... Pathway Support Setup : Design and install pathway support systems, such as basket trays and cable ...

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Support Center Technician information

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How much do support center technician jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for support center technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Support Center Technician vs Help Desk Technician?

AspectSupport Center TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentCall centers, on-site support, remoteHelp desks, call centers, remote support
Industry UsageIT support, technical servicesIT support, customer service

Support Center Technicians and Help Desk Technicians often share similar certifications and work environments, focusing on troubleshooting and resolving technical issues. The main difference lies in their scope: Support Center Technicians typically handle more complex technical problems and may work in specialized support centers, while Help Desk Technicians often address general user issues and provide first-level support. Both roles are essential in IT support structures and frequently overlap in daily tasks.

What are some common challenges faced by support center technicians, and how can they be addressed?

Support Center Technicians often encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating clearly with users who may have varying technical backgrounds. Effective time management, strong problem-solving skills, and continuous learning are key to overcoming these obstacles. Collaborating with team members and utilizing knowledge bases or escalation procedures also help technicians provide timely and accurate solutions while maintaining customer satisfaction.

What is a support center technician?

Support Center Technicians are IT professionals who provide technical assistance and support to users experiencing hardware, software, or network issues. They typically work in help desks or support centers, responding to inquiries via phone, email, or chat. Their responsibilities include troubleshooting problems, resolving technical issues, installing software, and guiding users through solutions. Support Center Technicians play a crucial role in ensuring smooth operation of computer systems within organizations by delivering prompt and effective technical support.

What are the key skills and qualifications needed to thrive as a support center technician?

To thrive as a Support Center Technician, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate degree or relevant certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems, remote support tools, and knowledge of operating systems such as Windows and macOS are typically required. Strong communication, patience, and problem-solving skills are crucial for effectively assisting users and resolving technical issues. These skills ensure efficient issue resolution, high customer satisfaction, and smooth IT operations within an organization.
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Support Center Technician jobs near you

Data Center Technician

University of Texas at Dallas

Fort Worth, TX

$47K/mo

Full-time

Re-posted 11 days ago

University Of Texas At Dallas rating

6.0

Company rating: 6.0 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

565th of 618 rated colleges and universities

Job description

Posting Details
Posting Number S05296P Position Title Data Center Technician Functional Title Data Center Technician Department Shared Services Salary Range Up to $47,000 depending on qualificaitons Pay Basis Monthly Position Status Regular full-time Location Fort Worth Position End Date (if temporary) Posting Open Date 11/20/2023 Posting Close Date Open Until Filled Yes Desired Start Date 01/03/2024 Job Summary
Data Center Technicians operate, monitor and support physical facilities conditions, rack and cable equipment. They inspect, maintain and repair various data center systems (such as piping, electrical, and mechanical system components).
The Data Center Technicians read blueprints/schematics, conduct inspections of systems and assess their working order. Ensures that environmental and safety standards are consistently met, identifying problems and making repairs quickly. In emergency situations or abnormal conditions, they assist the lead technician in managing data center performance issues and outages to minimize the recovery time from failures.
Minimum Education and Experience

High school diploma and two years of related experience.

Preferred Education and Experience
  • 1 year of experience working in a data center or critical facility
  • Good communication skills - written and verbal
  • Excellent customer service and interpersonal skills
  • Previous experience with data center data and facility equipment
  • Ability to read engineering drawings
  • Electrical/Mechanical expertise
Essential Duties and Responsibilities
15% - Create a positive experience and relationship with all customers through strong communication and outstanding customer service.
30% - Monitor operations, document and respond to incidents when normal operating conditions are exceeded. Resolve service requests and incidents within the current OLA
20% - Ensure all employees, customers, and vendors adhere to all security protocols. Provide customer and vendor escort.
20% - Facility Support
  • Perform facility equipment (e.g., HVAC, electrical, security) maintenance
  • Cable management (not including cabling that requires an electrician or drilling through walls, installing conduit etc.)
  • configure and maintain PDU, complete necessary documentation, and adjust rack power distribution as needed
  • Maintain cleanliness, organization, and physical appearance (including cable management) of datacenters and IDC / ICF rooms
  • Perform regular facility inspections

10% - Rack and stack servers, network hardware
  • Receive deliveries
  • Install and deinstall IT equipment (e.g., servers, switches, cabling) according to documented design requirements
  • Ability to read Rack Elevation,
  • Fiber and copper cable patching
  • Asset Management- track all physical references and update asset databases.
  • RMA / Warranty processing and management, including the gathering and shipping / receiving of parts Provide Layer 1 troubleshooting as needed
  • Perform all work in an organized, neat and quality manner.
  • Adhere to safety guidelines and requirements

5% - Perform other related duties as assigned
Physical Activities Working Conditions Additional Information
This is a second shift position (Thursday - Monday, 12:00 am - 8:00 am, off Tuesdays and Wednesdays). This position will work at the Fort Worth location in person and on site. 
Special Instructions Summary Important Message
1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.
2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. EOE, including disability/veterans. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.

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