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Support Center Technician Jobs (NOW HIRING)

The Archetype Strategy

Data Center Technician

Tampa, FL · On-site

Data Center Technician Position: Data Center Technician Company: The Archetype Strategy Pay: $22 ... Pathway Support Setup : Design and install pathway support systems, such as basket trays and cable ...

The Archetype Strategy

Data Center Technician

Miami, FL · On-site

Data Center Technician Company: The Archetype Strategy Pay: 22-28 (based on experience) Overview ... Pathway Support Setup : Design and install pathway support systems, such as basket trays and cable ...

Unisys

Data Center Technician

Sandusky, OH · On-site

Cheyenne, WY We are seeking a detail-oriented and reliable Data Center Technician to support our data center operations. The ideal candidate will be responsible for maintaining hardware, supporting ...

Peak Systems

Be Seen First

Data Center Technician

Dalton, GA · On-site

$30 - $40/hr

... support our clients' critical operations. We are seeking skilled Data Center Technicians to join ... our team and ensure seamless server deployments. As a Data Center Technician , you will be ...

New

Unisys

Data Center Technician

Belleville, IL · On-site

Cheyenne, WY We are seeking a detail-oriented and reliable Data Center Technician to support our data center operations. The ideal candidate will be responsible for maintaining hardware, supporting ...

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How much do support center technician jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for support center technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Support Center Technician vs Help Desk Technician?

AspectSupport Center TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentCall centers, on-site support, remoteHelp desks, call centers, remote support
Industry UsageIT support, technical servicesIT support, customer service

Support Center Technicians and Help Desk Technicians often share similar certifications and work environments, focusing on troubleshooting and resolving technical issues. The main difference lies in their scope: Support Center Technicians typically handle more complex technical problems and may work in specialized support centers, while Help Desk Technicians often address general user issues and provide first-level support. Both roles are essential in IT support structures and frequently overlap in daily tasks.

What are some common challenges faced by support center technicians, and how can they be addressed?

Support Center Technicians often encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating clearly with users who may have varying technical backgrounds. Effective time management, strong problem-solving skills, and continuous learning are key to overcoming these obstacles. Collaborating with team members and utilizing knowledge bases or escalation procedures also help technicians provide timely and accurate solutions while maintaining customer satisfaction.

What is a support center technician?

Support Center Technicians are IT professionals who provide technical assistance and support to users experiencing hardware, software, or network issues. They typically work in help desks or support centers, responding to inquiries via phone, email, or chat. Their responsibilities include troubleshooting problems, resolving technical issues, installing software, and guiding users through solutions. Support Center Technicians play a crucial role in ensuring smooth operation of computer systems within organizations by delivering prompt and effective technical support.

What are the key skills and qualifications needed to thrive as a support center technician?

To thrive as a Support Center Technician, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate degree or relevant certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems, remote support tools, and knowledge of operating systems such as Windows and macOS are typically required. Strong communication, patience, and problem-solving skills are crucial for effectively assisting users and resolving technical issues. These skills ensure efficient issue resolution, high customer satisfaction, and smooth IT operations within an organization.
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Support Center Technician jobs near you

Data Center Technician

The Archetype Strategy

Attapulgus, GA • On-site

Contractor

Re-posted 23 days ago

Job description

Job Description: Data Center Technician

Position: Data Center Technician
Company: The Archetype Strategy

Overview:

The Archetype Strategy is seeking a detail-oriented and skilled Data Center Technician to join our team. In this role, you will be responsible for the critical infrastructure setup within data centers, including installing data cabinets, supporting pathways such as basket trays, and running pre-connectorized fiber. You will play a key part in ensuring that our data centers operate efficiently, reliably, and securely.

Key Responsibilities:
  • Data Cabinet Installation: Install and align data cabinets and racks according to technical specifications and project requirements.
  • Pathway Support Setup: Design and install pathway support systems, such as basket trays and cable management solutions, ensuring optimal organization and efficiency.
  • Fiber Optic Installation: Run, terminate, and secure pre-connectorized fiber cables, ensuring accuracy and reliability in data transmission.
  • System Integration: Collaborate with engineering teams to ensure seamless integration of infrastructure with existing systems.
  • Quality Assurance: Conduct testing and inspections to ensure installations meet industry standards and company guidelines.
  • Documentation: Maintain detailed records of installations, configurations, and modifications within the data center.
  • Safety Adherence: Comply with all safety protocols and regulations, maintaining a safe and secure working environment.
Qualifications:Required Skills and Experience:
  • Demonstrated experience in data center installation or a related technical field.
  • Expertise in installing data cabinets, rack systems, and supporting infrastructure such as basket trays.
  • Hands-on experience with pre-connectorized fiber cable installation and management.
  • Familiarity with data center standards such as TIA/EIA-942 and BICSI guidelines.
  • Strong ability to read and interpret technical diagrams, blueprints, and layouts.
  • Excellent problem-solving skills and meticulous attention to detail.
Preferred Skills:
  • Relevant certifications such as BICSI Technician, RCDD, or Fiber Optic Technician.
  • Experience working within operational data centers.
  • Knowledge of structured cabling systems and industry best practices.
Physical Requirements:
  • Capability to lift and handle equipment weighing up to 50 pounds.
  • Ability to work in confined spaces or at heights as required.
  • Flexibility to work extended hours or shifts based on project demands.
Why Join The Archetype Strategy?

At The Archetype Strategy, we focus on delivering tailored solutions that optimize and transform operational excellence for our clients. Our team thrives on collaboration, innovation, and a commitment to excellence. Joining us means being part of a forward-thinking organization that values expertise and growth.

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