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Support Center Technician Jobs (NOW HIRING)

Colby College

Support Center Technician

Waterville, ME · On-site

$37K - $46K/yr

The ITS support center technician is dedicated to providing excellent customer service and technical support for faculty, staff, and students through in-person, telephone, and online communication.

Colby

Support Center Technician

Waterville, ME

The ITS support center technician is dedicated to providing excellent customer service and technical support for faculty, staff, and students through in-person, telephone, and online communication.

Ztek Consulting INC

Support Center Technician

Titusville, NJ · On-site

$21.50 - $29.25/hr

Support Center Technician Duration: 6-12 months Location: Hybrid Titusville - NJ Work Type: Rate: Pay range offered to a successful candidate will be based on several factors, including the candidate ...

NOV, Inc.

Support Center Technician

Houston, TX · On-site

$19.50 - $26.25/hr

Thoroughly document and escalate potential problems via helpdesk support software and phone system. * Contact on-call based on Standard Operating Procedure * Perform other work related tasks as ...

National Oilwell Varco

Support Center Technician

Houston, TX · On-site

$19.50 - $26.25/hr

Thoroughly document and escalate potential problems via helpdesk support software and phone system. * Contact on-call based on Standard Operating Procedure * Perform other work related tasks as ...

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How much do support center technician jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for support center technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

Support Center Technicians typically do not earn $10,000 a month without specialized skills or certifications. High-paying roles that can reach this level often involve sales, entrepreneurship, or technical fields like software development or IT management, which may require experience or certifications rather than a traditional degree.

What is the difference between Support Center Technician vs Help Desk Technician?

AspectSupport Center TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentCall centers, on-site support, remoteHelp desks, call centers, remote support
Industry UsageIT support, technical servicesIT support, customer service

Support Center Technicians and Help Desk Technicians often share similar certifications and work environments, focusing on troubleshooting and resolving technical issues. The main difference lies in their scope: Support Center Technicians typically handle more complex technical problems and may work in specialized support centers, while Help Desk Technicians often address general user issues and provide first-level support. Both roles are essential in IT support structures and frequently overlap in daily tasks.

What are some common challenges faced by Support Center Technicians, and how can they be addressed?

Support Center Technicians often encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating clearly with users who may have varying technical backgrounds. Effective time management, strong problem-solving skills, and continuous learning are key to overcoming these obstacles. Collaborating with team members and utilizing knowledge bases or escalation procedures also help technicians provide timely and accurate solutions while maintaining customer satisfaction.

What are Support Center Technicians?

Support Center Technicians are IT professionals who provide technical assistance and support to users experiencing hardware, software, or network issues. They typically work in help desks or support centers, responding to inquiries via phone, email, or chat. Their responsibilities include troubleshooting problems, resolving technical issues, installing software, and guiding users through solutions. Support Center Technicians play a crucial role in ensuring smooth operation of computer systems within organizations by delivering prompt and effective technical support.

What does a support technician do?

A support center technician provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. They often troubleshoot problems remotely or on-site, document solutions, and may use tools like ticketing systems and remote access software to ensure efficient support.

What are the key skills and qualifications needed to thrive as a Support Center Technician, and why are they important?

To thrive as a Support Center Technician, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate degree or relevant certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems, remote support tools, and knowledge of operating systems such as Windows and macOS are typically required. Strong communication, patience, and problem-solving skills are crucial for effectively assisting users and resolving technical issues. These skills ensure efficient issue resolution, high customer satisfaction, and smooth IT operations within an organization.

What jobs pay 2000 a day?

Support Center Technicians typically do not earn $2,000 a day; such high daily earnings are more common in specialized fields like executive consulting, high-level sales, or certain freelance roles. Most support technician roles offer hourly wages or salaries, with high earnings possible through overtime or advanced certifications, but reaching $2,000 daily is uncommon in this field.

What are the highest paid technician jobs?

Support Center Technicians with advanced certifications, specialized skills in networking or cybersecurity, and experience in high-demand industries tend to earn higher salaries. Senior or specialized roles such as IT support managers or network engineers generally have higher pay compared to entry-level technician positions.
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Support Center Technician jobs near you
Support Center Technician

Support Center Technician

Colby College

Waterville, ME • On-site

$37K - $46K/yr

Full-time

Posted 2 days ago

Colby College rating

7.4

Company rating: 7.4 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

286th of 537 rated colleges and universities

Job description

Job Description
Department:
ITS Support ServicesPay Rate Type:
HourlyEmployee Type:
Job Summary:
The ITS support center technician is dedicated to providing excellent customer service and technical support for faculty, staff, and students through in-person, telephone, and online communication. The support center technician is part of a team which works to insure Colby faculty, staff, and students Tier 1 technology needs are met, and refer and track Tier 2 and 3 tickets on behalf of their customers. This position will provide technology support for the broad range of services offered by Colby ITS including end user devices and software. This position will be an advocate for Colby users within ITS for support processes, self-help documentation, and solutions to solve recurring issues. We encourage inquiries from candidates who will contribute to the cultural and ethnic diversity of the College.
Essential Functions
To be successful in this position, an individual should be able to perform the essential duties and bring the education, experience, knowledge, skills, and abilities that support the role. Colby College supports the Americans with Disabilities Act and is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the position. This list of duties is intended to be representative rather than exhaustive, and additional responsibilities may be assigned as needed.
  • Support Apple, Windows, smart devices, and other personal computing resources through consulting and troubleshooting using telephone, on-line, and in-person communication
  • Install and support applications commonly used at Colby, including Microsoft Office, various web browsers, web-based e-mail and calendar applications, FileMaker Pro, VPN clients, etc.
  • Pursue additional training on both Apple, Windows, and smart device systems, as well as a range of applications required to maintain a high level of expertise
  • Identify and track emerging issues affecting operating systems and applications and report to supervisors
  • Recommend and make changes to the ITS support website ensuring information is accessible, sufficient, and up-to-date
  • Track calls and actions by recording events in the service management system as they occur
  • Monitor student technicians to ensure customer service during phone calls and walk-up traffic is handled appropriately
  • Engage in communication and information exchange with other members of ITS as needed to provide optimal service to the campus community
  • Generate appropriate e-mail and phone messages, keeping members of the community informed of outages or other service disruptions
  • Encourage members of the community to use the ITS online knowledge base and other resources related to common support issues, for routine maintenance, and to foster self-sufficiency for effective and efficient use of computing resources
  • Assist members of the campus community with general backup procedures including data restoration from backup sources
  • Work as part of a team committed to continuous service improvement through ongoing review of support strategies and their effectiveness in meeting the IT needs of the Colby community.
  • Ensure attention to workplace safety issues, including ergonomic issues related to workstation design and use by members of the community being supported
  • Perform additional duties as assigned; duties, responsibilities, and activities may change at any time with or without notice

Position Qualifications
Minimum Qualifications:
  • High School Diploma or equivalent required
  • Excellent customer service skills; effective and patient oral communication, especially helping people over the phone and in person are needed
  • Effective writing skills for communicating through email, web documentation, and with people of all technical levels are required.
  • Experience researching issues through vendor sites, general web sites, and web searches
  • Identify repair solutions and how to implement and verify effective repairs
  • Experience installing and supporting a range of standard office productivity applications
  • Proven experience troubleshooting and supporting network connectivity, printer configuration, and Windows domain architecture
  • Excellent interpersonal, communication, and organizational skills with a high level of motivation
  • Attention to detail and accuracy are critical
  • Must be able to work independently, exercise judgment, and manage projects with minimal supervision as well as to adjust as new projects are assigned
  • Demonstrated sense of urgency and talent to work effectively under pressure and tight time constraints; multi-tasking is essential
  • Ability to make an impact through work as a member of a team and diverse community
  • Commitment to team participation including information sharing and mutual support

Preferred Qualifications or Skills:
  • Professional coursework or post-secondary education are a plus
  • Solid troubleshooting experience at significant depth with either Windows or Apple operating systems, and a willingness to learn to support the other systems; prior experience supporting a range of Windows and Apple OS versions is highly desired

Physical/Mental Demands
The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • To perform this role effectively, an employee is expected to handle employee information, documents, and sensitive matters with care, professionalism, and respect for privacy.
  • This position involves working with a variety of timelines, including some that require quick turnaround and responsiveness to urgent needs.
  • In this role, the employee will interact with members of the public and others in a variety of situations and conversations. Presenting oneself in a professional, respectful, and thoughtful manner at all times is an important part of the role.
  • This position includes regular movement throughout office spaces, hallways, meeting rooms, and other campus locations.
  • Daily work may involve extended use of a computer, including keyboard and mouse
  • Physical requirements differ by position. In general, most roles involve lifting up to 10 pounds regularly, with some positions requiring occasional lifting of up to 35 pounds or, in more physically demanding roles, up to 50 pounds.
  • Vision requirements for this position include the ability to see clearly at close and far distances and to adjust focus as needed.
  • The work environment is dynamic and engaging, often involving multiple tasks and projects that require shifting focus and strong organizational skills.
  • The noise level is generally moderate; however, there may be occasional moments of louder sounds depending on campus activity.

To Apply:
Interested candidates should apply electronically by clicking the "Apply Now" button on the Colby College website. Please upload a cover letter and resume to your application.

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