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Support Brokerage Jobs in Rochester, NY (NOW HIRING)

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Support Brokerage information

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$11

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How much do support brokerage jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for support brokerage in Rochester, NY is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.14 per hour, depending on experience, location, and employer.

How much do support brokers make?

Support brokers typically earn an average annual salary ranging from $30,000 to $50,000, depending on experience, location, and the complexity of cases they handle. They often work in social services or healthcare settings and may require relevant certifications or training.

What is the difference between Support Brokerage vs Support Coordinator?

AspectSupport BrokerageSupport Coordinator
CredentialsVaries by state, often requires certification or licenseTypically requires certification or relevant experience
Work EnvironmentCommunity-based, client-focused, often independentOffice or community settings, coordinating services
Employer & Industry UsageUsed in healthcare, social services, disability supportCommon in social services, healthcare, disability sectors
Primary RoleAssist clients in accessing services, advocate for client needsCoordinate and manage support services, liaise with providers

Support Brokerage and Support Coordinator roles both serve individuals needing assistance, but Support Brokerage primarily focuses on helping clients access and navigate services, while Support Coordinators manage and coordinate those services directly. Both roles require relevant certifications and are vital in social and healthcare industries.

What are the key skills and qualifications needed to thrive as a support broker, and why are they important?

To thrive as a Support Broker, you need a solid understanding of social care systems, person-centered planning, and typically a background in health or social care. Familiarity with case management software, budgeting tools, and relevant local authority procedures is often required. Exceptional communication, problem-solving, and advocacy skills help build trust and effectively support clients' needs. These competencies ensure individuals receive tailored support, maintain independence, and achieve positive outcomes within complex care systems.

What is a support broker?

A Support Broker is a professional who helps individuals with disabilities and their families navigate self-directed services, such as those provided through Medicaid waivers or other support programs. Their main role is to assist clients in planning, organizing, and managing their own care and support services. Support Brokers provide guidance on budgeting, hiring personal assistants, understanding program rules, and advocating for the individual's needs. They empower people to make informed choices and achieve greater independence in their daily lives.

What does a support brokerage do?

A support brokerage acts as an intermediary that helps clients connect with service providers or resources, often in healthcare, social services, or employment support. They coordinate services, advocate for clients, and ensure access to necessary support, frequently working with case management tools and maintaining compliance with relevant regulations.

What are the main challenges faced by support brokers when coordinating services for individuals with disabilities?

Support Brokers often encounter challenges such as balancing the diverse needs and preferences of individuals with available resources, navigating funding limitations, and ensuring compliance with regulatory requirements. Effective communication and advocacy are crucial, as brokers must work closely with clients, families, service providers, and funding agencies to develop and monitor person-centered support plans. Staying organized and adaptable is key, as priorities can shift quickly in response to changes in clients' circumstances or program guidelines.
What are popular job titles related to Support Brokerage jobs in Rochester, NY? For Support Brokerage jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Support Brokerage jobs in Rochester, NY look for? The top searched job categories for Support Brokerage jobs in Rochester, NY are:
Infographic showing various Support Brokerage job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 73% In-person, and 27% Remote job distribution, with an average salary of $38,155 per year, or $18.3 per hour.

$15.50/hr

Full-time

Retirement

Re-posted 7 days ago


Job description

Description

We are Hiring!


Job Posting: Self-Directed Services Staff

Location: Client Dependent / Community Based

Department: I/DD - SDS

Schedule: Varied, dependent on client need

Salary: $15.50/hour for administrative work, Rate for work with client set by client/family



General Description

Provide assistance and instruction in activities necessary to promote and maintain independence for individuals with intellectual/developmental disabilities who chose to Self-Direct their services. The Self- Directed Program provides as needed care to individuals as assigned, to meet their daily needs and enable them to function at the highest possible level. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment.


Essential Duties and Responsibilities

  • Assists individual with specific facilitative outcomes as described in each individualized Self-Directed Plan. These duties may include personal care, community integration, money management, advocacy, employment needs and respite.
  • Continually seeks opportunities to meet individual's psychosocial needs through both care planned and spontaneous actions.
  • Provides reliable, safe, high-quality services as directed, in a thorough and caring manner.
  • Implements a person-centered approach to services.
  • Follows universal precautions, proper infection control, sanitation, and safety standards of practice in all work and activities.
  • Completes paper time sheet/invoice and web- based time keeping in a timely manner in accordance with payroll processing.
  • Communicates with supervisor and Circle of Support about individual's habilitation plans that may need revisions or updates.
  • Communicates effectively with individuals with intellectual/developmental disabilities, the Circle of Support, Broker, Fiscal Intermediary Coordinator, service coordinator, supervisor, interagency professionals, community professionals and families.
  • Consistently works with all team members, led by individual and family preference to meet the needs and desires of the individual served.
  • Respects the individual's dignity, privacy, property, religion, and culture.
  • Documents and maintains accurate records of contacts with individuals.
  • Provides appropriate interventions to all crisis situations. Provide immediate notification to appropriate person of any allegation of abuse or neglect.
  • Provides transportation, as needed, to individuals and follows safety procedures regarding transportation.
  • Maintains flexibility in schedule based on needs of individuals assigned.
  • Is dependable and arrives on time, ready for responsibilities.
  • Participates in relevant Agency meetings and/or trainings.
  • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
  • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
  • Other duties as assigned by individual being served or CCFCS SDS Supervisor.

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.


Top Benefits and Perks:

  • Competitive salary and 403b retirement plan
  • Generous time off package and work-life balance
  • Comprehensive benefits package
  • Supportive and collaborative environment
  • Opportunities for growth and development
  • Intrinsic reward of truly making a difference in people's lives

Join us and help make a positive impact in our community!


***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Requirements

Qualifications


Education: High School Diploma or equivalent preferred. Relevant combination of education and experience will be considered.


Credential: If driving is required, a clean and valid NY State Driver License and access to a reliable and insured vehicle is required. Agency requirements dictate anyone whose job description includes driving responsibilities to be at least 21 years of age.


Experience: At least 1 year of practical experience working with individuals with intellectual/developmental disabilities preferred.


Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.
Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCFCS's corporate compliance & ethics program.  Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.


Additional Requirements:

  • All business will be conducted in an ethical manner, in conformance with all state and federal laws and regulations.
  • Full adherence will be given to the CCFCS Code of Conduct, and all policies/procedures related to compliance.
  • Demonstrates behaviors and attitudes which support agency mission philosophy and policies.
  • Fosters agency, department and program wide cooperation and teamwork through use of positive/constructive communication techniques.
  • Maintains absolute confidentiality of all records reviewed including individual's records, employee records and billing records.
  • Ability to work a combination of day, evening, overnight and weekend hours, as needed.
  • Ability to effectively communicate with individuals with intellectual/developmental disabilities.
  • Ability to effectively teach, monitor and assist individuals with intellectual/developmental disabilities.
  • Ability to work both independently and cooperatively as a team member.
  • Ability to ascend and descend stairs.
  • Ability to provide physical interventions such as lifting, grasping, holding as necessary.
  • Commitment to Agency Mission Statement
  • Provide effective, equitable, understandable, and respectful quality care and services that are responsive to diverse cultural health beliefs and practices, preferred languages, health literacy and other communication needs