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Support Associate Jobs in Morganton, NC (NOW HIRING)

Home Depot

Store Support

Hickory, NC · On-site

$13.50 - $16.75/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Hickory, NC · On-site

$13.50 - $16.75/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Arhaus

Accounting Support Specialist

Conover, NC

Position Summary The Accounting Support Specialist plays a key role in supporting daily accounting ... High school diploma required; associate degree in accounting or finance preferred Key Skills

Arhaus

Accounting Support Specialist

Conover, NC · On-site

Position Summary The Accounting Support Specialist plays a key role in supporting daily accounting ... High school diploma required; associate degree in accounting or finance preferred Key Skills

Market Securities

System & Support Engineer

Casar, NC · Hybrid

Overview Market Securities is expanding its Madrid office and is seeking a System & Support ... Modern Desktop Administrator or Azure Administrator Associate. * VMware Certified Professional (VCP)

Veterinarian

Associate Veterinarian

Granite Falls, NC · On-site

Associate Veterinarian South Point Veterinary Hospital is excited to add you as an Associate ... cases, while supporting you in your professional aspirations. This position would be a great ...

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Support Associate information

See Morganton, NC salary details

$8

$15

$22

How much do support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for support associate in Morganton, NC is $15.65, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $16.92 per hour, depending on experience, location, and employer.

What is a support associate?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What are the key skills and qualifications needed to thrive as a support associate?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a support associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What are the most commonly searched types of Support jobs in Morganton, NC?

The most popular types of Support jobs in Morganton, NC are:

What cities near Morganton, NC are hiring for Support Associate jobs?

Cities near Morganton, NC with the most Support Associate job openings:

Infographic showing various Support Associate job openings in Morganton, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $32,550 per year, or $15.6 per hour.

Securities Support Associate

Thrivent Financial

Hickory, NC • On-site

$60K - $80K/yr

Full-time

Medical, Retirement, PTO

Posted 2 days ago

New

Thrivent rating

8.8

Company rating: 8.8 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

This position provides securities licensed administrative support to Your Journey Financial Advisors. This position serves as a resource to Financial Advisors and client/members in handling, researching and communicating inquiries regarding their accounts and supports the daily brokerage operations of the practice, including, but not limited to: new account processing, account servicing, operational support, advisor/client support, process improvement, utilizing Thrivent Financial computer systems and programs in support of client relations, supporting securities related tasks, and other administrative tasks as assigned. The Securities Support Associate reports to and is employed by Your Journey Financial Advisors.
This is a full-time in-person position sitting out of either the Gastonia or Hickory office. Compensation is $60,000-80,000 annually dependent upon active licensure and experience. Benefits include health insurance, 401K plus match, PTO, holiday pay, and annual bonus eligibility.

Position Roles/Responsibilities/Accountabilities

  • Facilitate brokerage account openings, onboarding, and account transfers while ensuring all documentation is complete, accurate, and compliant with firm and regulatory requirements.
  • Process account servicing transactions, including beneficiary updates, ownership changes, contact information updates, trust/entity account changes, retirement account transactions, and asset movement requests.
  • Support brokerage transactions such as distributions, deposits, stock gifts, and other account-related requests.
  • Prepare for upcoming advisor and client appointments by ensuring account information and required documentation are in order.
  • Serve as the primary point of contact for operational inquiries, proactively communicating account status, outstanding items, and service updates.
    Resolve account and operational issues by partnering with advisors, clients, custodians, and home office teams.
  • Monitor workflows, maintain accurate records, and support compliance, audit, and documentation requirements.
  • Deliver exceptional advisor and client service while providing backup support to ensure business continuity.
  • Identify process improvement opportunities, document best practices, support team training, and contribute to initiatives that enhance the advisor and client experience.

Position Qualifications

  • Must hold FINRA Series 7 and 66 licenses (or Series 7, 63, and 65 combination) and maintain registration in all states where support is provided for Your Journey Financial Advisors.
  • 3+ years of experience in brokerage, wealth management, RIA, or financial services operations.
  • Strong knowledge of brokerage account servicing, investment operations, and advisory account structures.
  • Demonstrated ability to manage multiple priorities, meet deadlines, and maintain a high level of accuracy and attention to detail.
  • Strong technical aptitude, including proficiency with business systems, technology platforms, and operational tools.
  • Excellent written and verbal communication skills with a client-focused approach to service, responsiveness, and problem-solving. Preferred
  • Experience with Envestnet, brokerage trading platforms, and related technology solutions.
    Experience supporting financial advisors and high-net-worth clients.
    Familiarity with Thrivent operational systems, processes, and service models.

As part of Your Journey Financial Advisors' recruiting/hiring/contracting process, a verification of a candidate's background will be made to complete the process. Fingerprints will be required as part of FINRA registration process for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.

All persons with securities registrations are subject to TIMI's Outside Securities Accounts Policy which requires all outside brokerage accounts to be maintained at one of the firms designated by TIMI.

Pay Transparency





Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email tohuman.resources@thrivent.comor call800-847-4836and request Human Resources.

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