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Support Associate Jobs in New Bern, NC (NOW HIRING)

U.S. Marine Corps

SALES ASSOC NF1*

Havelock, NC · On-site

$15/hr

MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their ... Sales associates are the primary service providers and will assist customers in every aspect of the ...

Ross Stores

Retail Associate

Morehead City, NC · On-site

$14 - $16/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Represents and supports the Company brand at all times. * Performs cleaning tasks such as sweeping ...

Ross Stores, Inc

Retail Associate

New Bern, NC · On-site

$14 - $16/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Represents and supports the Company brand at all times. * Performs cleaning tasks such as sweeping ...

Ross Stores, Inc

Retail Associate

Morehead City, NC · On-site

$14 - $16/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Represents and supports the Company brand at all times. * Performs cleaning tasks such as sweeping ...

Ross Stores, Inc

Retail Associate

Jacksonville, NC · On-site

$12 - $13.75/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Represents and supports the Company brand at all times. * Performs cleaning tasks such as sweeping ...

Ross Stores

Retail Associate

New Bern, NC · On-site

$14 - $16/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Represents and supports the Company brand at all times. * Performs cleaning tasks such as sweeping ...

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Support Associate information

See New Bern, NC salary details

$9

$17

$26

How much do support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for support associate in New Bern, NC is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $19.33 per hour, depending on experience, location, and employer.

What is a support associate?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What are the key skills and qualifications needed to thrive as a support associate?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a support associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What are the most commonly searched types of Support jobs in New Bern, NC?

The most popular types of Support jobs in New Bern, NC are:

What cities near New Bern, NC are hiring for Support Associate jobs?

Cities near New Bern, NC with the most Support Associate job openings:

Infographic showing various Support Associate job openings in New Bern, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,206 per year, or $17.9 per hour.

Service Support Specialist

Service Corporation International

New Bern, NC

Full-time

Posted 19 days ago

Key responsibilities

  • Coordinate activities with funeral directors and families to ensure arrangements are completed and needs are met.

  • Assist with funeral services by setting up, helping during the event, and preparing the deceased for viewing.

  • Perform administrative tasks such as collecting vital information, filing death certificates, scheduling appointments, and ordering merchandise.

Service Corporation International rating

6.4

Company rating: 6.4 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

5th of 9 rated funeral services

Job description

Our associates celebrate lives. We celebrate our associates.

This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs. The Specialist works closely with funeral directors and location managers to ensure all arrangements are initiated and completed.

JOB RESPONSIBILITIES 

  • Meets regularly with Funeral Director(s) to ensure customer needs are met
  • Frequently communicates with families to coordinate activities  
  • Takes first calls and dispatches removal teams
  • Collects vital information, files death certificates and insurance claims
  • Schedules appointments for Funeral Directors
  • Designs and prints memorials; creates, scans, and corrects arrangement documents
  • Orders merchandise, flowers, urns
  • Schedules services including coordinating with churches, cemeteries and staff
  • Assists with setting up funeral/visitation areas and take down
  • Assists during funeral services and events
  • Assists with dressing, casketing and preparing the deceased for viewing
  • Transport human remains to the Crematory facility
  • Delivers ashes from Crematory to Funeral Home
  • Assists with removals
  • May be required to ensure company vehicles are clean and fueled, prior to and after services
  • Adheres to all Company and Regulatory requirements
  • Performs other administrative duties for the location when time permits

MINIMUM Requirements

Education

  • High School diploma or equivalent

Certification/License

  • Good driving record and valid driver’s license

Experience

  • 2 years of experience in an office clerical or customer service capacity required 
  • Experience working in a customer-focused and fast-paced professional environment required
  • Funeral industry experience preferred but not required

Knowledge, Skills and Abilities

  • Strong knowledge of computers and software
  • Above average communication skills
  • High level of compassion and integrity
  • Problem solving skills
  • Ability to multi task and set priorities
  • Ability to maintain confidentiality
  • Ability to work beyond standard business hours including weekends
  • Detail oriented
  • Professional team player
  • Pro-actively seeks out tasks
  • Motivated, enthusiastic work ethic

Work CONDITIONS

When considering the work hours associated with this job, the following factors may apply:

Work Environment
  • Mostly works indoors during all seasons and weather conditions
  • Occasional work outdoors
  • Limited amount of local and/or multiple location traveling required
  • Professional dress is required when in contact with families 
Work Postures
  • Sitting continuously for many hours per day, up to 6 hours per day
  • Occasional periods of time standing, up to 3 hours per day
  • Climbing stairs to access buildings
Physical Demands
  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
  • Ability to lift up to 20 pounds
Work Hours
  • Working beyond “standard” business hours as the need arises
Postal Code: 28560 Category (Portal Searching): Operations Job Location: US-NC - New Bern

Company Description

We are proud to be North America's leading provider of funeral, cremation and cemetery services.

Our nearly 25,000 associates are driven by our guiding purpose to compassionately support families during their most difficult times, celebrate the significance of life and preserve memories that transcend generations.

We’ve created a culture of Service Excellence to our families and to each other. It’s the reason more than 600,000 families turn to us each year to care for their loved ones.

What Service Corporation International employees say

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