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Support Associate Jobs in Hickory, NC (NOW HIRING)

Helpful Hardware Company LLC

Sales Associate

Hickory, NC · On-site

$12 - $15/hr

Sales Associate Department: Store Operations / Sales Floor Reports To: Store Manager / Assistant ... Support loss prevention efforts by monitoring for suspicious activity and reporting concerns.

Rural King

Recovery Associate

Conover, NC · On-site

When you join the Rural King team, you become a contributing member in supporting the needs of and ... Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services ...

Rural King

Recovery Associate

Morganton, NC · On-site

When you join the Rural King team, you become a contributing member in supporting the needs of and ... Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services ...

Rural King

Recovery Associate

Morganton, NC

When you join the Rural King team, you become a contributing member in supporting the needs of and ... Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services ...

Rural King

Receiving Associate

Morganton, NC · On-site

$13.50 - $16.50/hr

It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive ...

Rural King

Receiving Associate

Morganton, NC · On-site

$13.50 - $16.50/hr

It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive ...

Rural King

Recovery Associate

Conover, NC · On-site

When you join the Rural King team, you become a contributing member in supporting the needs of and ... Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services ...

Rural King

Receiving Associate

Morganton, NC · On-site

$13.50 - $16.50/hr

It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive ...

Wild Fork Foods

FULFILLMENT CENTER ASSOCIATE

Lenoir, NC · On-site

$14.50 - $17.25/hr

Fulfillment Associate - Frozen Food Distribution The Fulfillment Associate plays an essential role in supporting order preparation, inventory movement, and warehouse accuracy within atemperature ...

ALOIS LLC

Manufacturing Associate

Lincolnton, NC · On-site

$17/hr

This role supports basic production activities, material handling, and housekeeping while learning ... The Manufacturing Associate helps maintain safe work areas, supports equipment operators, performs ...

JBS Imports

FULFILLMENT CENTER ASSOCIATE

Lenoir, NC · On-site

$14.50 - $17.25/hr

Description Position at Wild Fork Foods Fulfillment Associate - Frozen Food Distribution The Fulfillment Associate plays an essential role in supporting order preparation, inventory movement, and ...

Wild Fork Foods

FULFILLMENT CENTER ASSOCIATE

Lenoir, NC · On-site

$14.50 - $17.25/hr

Description Fulfillment Associate - Frozen Food Distribution The Fulfillment Associate plays an essential role in supporting order preparation, inventory movement, and warehouse accuracy within a ...

Wild Fork Foods

FULFILLMENT CENTER ASSOCIATE

Lenoir, NC

$14.50 - $17.25/hr

Fulfillment Associate - Frozen Food Distribution The Fulfillment Associate plays an essential role in supporting order preparation, inventory movement, and warehouse accuracy within a temperature ...

Wild Fork Foods

FULFILLMENT CENTER ASSOCIATE

Lenoir, NC · On-site

$14.50 - $17.25/hr

Description Fulfillment Associate - Frozen Food Distribution The Fulfillment Associate plays an essential role in supporting order preparation, inventory movement, and warehouse accuracy within a ...

Wild Fork Foods

FULFILLMENT CENTER ASSOCIATE

Lenoir, NC

$14.50 - $17.25/hr

Fulfillment Associate - Frozen Food Distribution The Fulfillment Associate plays an essential role in supporting order preparation, inventory movement, and warehouse accuracy within a temperature ...

Ross Stores, Inc

Retail Associate

Lincolnton, NC · On-site

$14 - $16/hr

The Retail Associate is Part-Time or Full-time position that is responsible for ensuring our ... Represents and supports the Company brand at all times. * Performs cleaning tasks such as sweeping ...

Ross Stores

Retail Associate

Lincolnton, NC · On-site

$14 - $16/hr

Represents and supports the Company brand at all times. * Performs cleaning tasks such as sweeping ... Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

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All JobsSupport Associate JobsSupport Associate Jobs in Hickory, NC

Support Associate information

See Hickory, NC salary details

$9

$17

$25

How much do support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for support associate in Hickory, NC is $17.52, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.94 per hour, depending on experience, location, and employer.

What is a support associate?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What are the key skills and qualifications needed to thrive as a support associate?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a support associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What are the most commonly searched types of Support jobs in Hickory, NC?

The most popular types of Support jobs in Hickory, NC are:

What cities near Hickory, NC are hiring for Support Associate jobs?

Cities near Hickory, NC with the most Support Associate job openings:

Infographic showing various Support Associate job openings in Hickory, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,439 per year, or $17.5 per hour.

Sales Associate

Helpful Hardware Company LLC

Hickory, NC • On-site

$12 - $15/hr

Part-time

Re-posted 17 days ago

Job description

Job Title: Sales Associate

Department: Store Operations / Sales Floor

Reports To: Store Manager / Assistant Store Manager

Job Summary:

The Sales Associate is responsible for providing exceptional customer service and contributing to the overall success of the store. This role includes assisting customers with product selection, maintaining a clean and organized sales floor, processing transactions, and promoting store promotions and loyalty programs. Sales Associates are expected to be friendly, knowledgeable, and enthusiastic team players who are passionate about helping customers.

Key Responsibilities:
  • Greet customers warmly and offer assistance in finding products.
  • Provide knowledgeable and personalized product recommendations.
  • Maintain clean, organized, and well-stocked sales floor and displays.
  • Process transactions accurately using the POS system, including handling cash and credit card payments.
  • Promote in-store promotions, special events, and loyalty programs.
  • Assist with stocking, restocking, and inventory organization.
  • Support loss prevention efforts by monitoring for suspicious activity and reporting concerns.
  • Respond to customer inquiries and resolve complaints professionally.
  • Collaborate with team members to achieve sales goals and ensure a positive store environment.
  • Perform other duties as assigned by management.
Qualifications:
  • High school diploma or equivalent preferred.
  • Previous retail or customer service experience is a plus.
  • Strong communication and interpersonal skills.
  • Friendly, helpful, and customer-focused attitude.
  • Basic math and computer skills.
  • Ability to stand, walk, lift, and move merchandise up to 40 lbs.
Work Schedule:

Part-time or full-time schedule based on store needs. Availability on weekends, evenings, and holidays is required.

What We Offer:
  • Employee discounts
  • On-the-job training
  • Opportunities for growth and advancement
  • A supportive and team-oriented work environment
The Helpful Hardware logo

About The Helpful Hardware

Sourced by ZipRecruiter

In July of 2020, The Helpful Hardware Co. continued its pursuit of store acquisitions and purchased Ace Hardware Duncan in Goose Creek, SC. This 12,000 sqft store was the first of many store purchases of the new company. Not even a year following the purchase of Duncan, Indian Trail Hardware was purchased and converted to Ace Hardware Indian Trail in May 2021. Brookstone Ace Hardware and Southern Home & Garden were acquired toward the end of 2021. Ace Hardware Cordova was acquired in April 2022 and Westbury's Ace Hardware joined the chain of stores in December 2022, followed by Ace Hardware North Hall, Ace Hardware Bethlehem, and Ace Hardware Ladson in 2023. Totaling 18 locations in the Southeastern chain. Darin Workman, President and Co-Founder is partnered with investment firm JPB Partners out of Hanover, MD. JPB Partners provides The Helpful Hardware Co. funding for growth and oversight with a Board of Directors. With their support, The Helpful Hardware Co. continues to seek opportunities for growth and expansion in the Southeast. At The Helpful Hardware Co., we are extremely proud to be part of a tradition that dates back nearly 100 years. Today, we are stronger than ever. Our roots in the community are deep and our commitment to customer satisfaction is strong.

Industry

Hardware, plumbing and hvac wholesalers

Company size

51 - 200 Employees

Headquarters location

Cumming, GA, US

Social media

Facebook

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