Support Associate III
$18.50 - $24/hr
Support Associate III CGI Federal is looking for experienced Support Associates to support the Boston Passport Agency. The ideal candidates should possess excellent communication skills, have ...
Support Associate III
$18.50 - $24/hr
Support Associate III CGI Federal is looking for experienced Support Associates to support the Boston Passport Agency. The ideal candidates should possess excellent communication skills, have ...
Customer Support Associate (2nd Shift)
Wellesley, MA · On-site
$19 - $26/hr
2nd Shift Hours are 2pm - 10pm Eastern Time The Customer Support Associate is responsible for the following: * Work with our customers to ensure their needs are managed to the highest level of ...
Customer Support Associate (2nd Shift)
Wellesley, MA · On-site
$19 - $26/hr
2nd Shift Hours are 2pm - 10pm Eastern Time The Customer Support Associate is responsible for the following: * Work with our customers to ensure their needs are managed to the highest level of ...
Support Associate III
Boston, MA · On-site
$23.88/hr
Support Associate III Category: Administration Main location: United States, Massachusetts, Boston Position ID:J0126-1294 Employment Type: Full Time U.S. - CGI Federal roles - Visa and Passport By ...
Support Associate III
Boston, MA · On-site
$23.88/hr
Support Associate III Category: Administration Main location: United States, Massachusetts, Boston Position ID:J0126-1294 Employment Type: Full Time U.S. - CGI Federal roles - Visa and Passport By ...
Client Support Associate
$19 - $26/hr
Park 6 Logistic is seeking a motivated and detail-oriented Client Support Associate to join our team in Boston, MA. In this role, you will serve as a key point of contact for clients, ensuring smooth ...
Client Support Associate
$19 - $26/hr
Park 6 Logistic is seeking a motivated and detail-oriented Client Support Associate to join our team in Boston, MA. In this role, you will serve as a key point of contact for clients, ensuring smooth ...
Support Associate (Remote)
Boston, MA · On-site +1
$18.50 - $24/hr
Interested in providing support to our customers? Looking to learn and develop your customer ... Associate Responsibilities * It is the responsibility of the associate to ensure uninterrupted ...
Support Associate (Remote)
Boston, MA · On-site +1
$18.50 - $24/hr
Interested in providing support to our customers? Looking to learn and develop your customer ... Associate Responsibilities * It is the responsibility of the associate to ensure uninterrupted ...
Client Support Associate
$19 - $26/hr
Park 6 Logistic is seeking a motivated and detail-oriented Client Support Associate to join our team in Boston, MA. In this role, you will serve as a key point of contact for clients, ensuring smooth ...
Client Support Associate
$19 - $26/hr
Park 6 Logistic is seeking a motivated and detail-oriented Client Support Associate to join our team in Boston, MA. In this role, you will serve as a key point of contact for clients, ensuring smooth ...
Client Support Associate
Boston, MA · On-site
$19 - $26/hr
Park 6 Logistic is seeking a motivated and detail-oriented Client Support Associate to join our team in Boston, MA. In this role, you will serve as a key point of contact for clients, ensuring smooth ...
Client Support Associate
Boston, MA · On-site
$19 - $26/hr
Park 6 Logistic is seeking a motivated and detail-oriented Client Support Associate to join our team in Boston, MA. In this role, you will serve as a key point of contact for clients, ensuring smooth ...
Support Associate - Chico's
Chestnut Hill, MA · On-site
$15 - $18.75/hr
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...
Support Associate - Chico's
Chestnut Hill, MA · On-site
$15 - $18.75/hr
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...
Support Associate - Soma
Natick, MA · On-site
$15 - $18.75/hr
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...
Support Associate - Soma
Natick, MA · On-site
$15 - $18.75/hr
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...
Client Support Associate
$19 - $26/hr
Park 6 Logistic is seeking a motivated and detail-oriented Client Support Associate to join our team in Boston, MA. In this role, you will serve as a key point of contact for clients, ensuring smooth ...
Quick apply
Client Support Associate
$19 - $26/hr
Park 6 Logistic is seeking a motivated and detail-oriented Client Support Associate to join our team in Boston, MA. In this role, you will serve as a key point of contact for clients, ensuring smooth ...
Support Associate - Chico's
Burlington, MA · On-site
$15 - $18.75/hr
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...
Support Associate - Chico's
Burlington, MA · On-site
$15 - $18.75/hr
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...
Support Associate - Chico's
Canton, MA · On-site
$15 - $18.75/hr
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...
Support Associate - Chico's
Canton, MA · On-site
$15 - $18.75/hr
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...
Support Associate - Chico's
$15 - $18.75/hr
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...
Support Associate - Chico's
$15 - $18.75/hr
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...
Support Associate - Chico's
Chestnut Hill, MA · On-site
$15 - $18.75/hr
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...
Support Associate - Chico's
Chestnut Hill, MA · On-site
$15 - $18.75/hr
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...
Support Associate - Soma
Braintree, MA · On-site
$15 - $18.75/hr
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...
Support Associate - Soma
Braintree, MA · On-site
$15 - $18.75/hr
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...
Support Associate - Chico's
$15 - $18.75/hr
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...
Support Associate - Chico's
$15 - $18.75/hr
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...
Support Associate - Chico's
$15 - $18.75/hr
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...
Support Associate - Chico's
$15 - $18.75/hr
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...
Support Associate - Chico's
Peabody, MA · On-site
$15 - $18.75/hr
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...
Support Associate - Chico's
Peabody, MA · On-site
$15 - $18.75/hr
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...
Support Associate - Soma
$15 - $18.75/hr
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...
Support Associate - Soma
$15 - $18.75/hr
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...
Support Associate - Soma
$15 - $18.75/hr
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...
Support Associate - Soma
$15 - $18.75/hr
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...
Support Associate information
See Boston, MA salary details
$10.97 - $12.80
2% of jobs
$12.80 - $14.62
3% of jobs
$14.62 - $16.45
10% of jobs
$17.69 is the 25th percentile. Wages below this are outliers.
$16.45 - $18.28
15% of jobs
The median wage is $19.93 / hr.
$18.28 - $20.11
22% of jobs
$20.11 - $21.93
18% of jobs
$22.57 is the 75th percentile. Wages above this are outliers.
$21.93 - $23.76
14% of jobs
$23.76 - $25.59
7% of jobs
$25.59 - $27.42
5% of jobs
$27.42 - $29.25
2% of jobs
$29.25 - $31.07
1% of jobs
$10
$21
$31
How much do support associate jobs pay per hour?
As of Jun 4, 2026, the average hourly pay for support associate in Boston, MA is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $22.98 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Support Associate, and why are they important?
To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.
How does a Support Associate typically collaborate with other departments to resolve customer issues?
Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.
What are Support Associates?
Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.
What is the difference between Support Associate vs Customer Service Representative?
| Aspect | Support Associate | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may require technical certifications | High school diploma or equivalent; customer service training often preferred |
| Work Environment | Call centers, retail, technical support, healthcare settings | Call centers, retail stores, online support channels |
| Employer & Industry Usage | Tech companies, retail, healthcare, telecommunications | Retail, telecom, banking, hospitality |
Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.
What are the most commonly searched types of Support jobs in Boston, MA? The most popular types of Support jobs in Boston, MA are:
What cities near Boston, MA are hiring for Support Associate jobs? Cities near Boston, MA with the most Support Associate job openings:
CGI rating
7.2
Based on 18 frontline employees who took The Breakroom Quiz
112th of 203 rated it services
Job description
Support Associate III
CGI Federal is looking for experienced Support Associates to support the Boston Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have the ability to work as a team in a fast-paced environment.
Your future duties and responsibilities include: operating various equipment for high-speed scanning, mail out, and metering of mail; preparing and mailing envelopes with correct passport and corresponding supporting documents; boxing and archiving files for storage purposes; interfacing with passport applicants at Agency/Center Information and Will-Call counters to ensure appointment is scheduled, review passport application, photograph, identification and supporting documentation for completeness prior to adjudication, ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information; prior to distributing to applicants, print and review passport books for accuracy and quality; process refund/reimbursement requests; generate a credit card payment from the applicant and distribute completed batches to the Cashier's Office. Verify all completed transactions and run designated reports; assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training sessions, conduct office tours, etc.; assist CSM in maintaining and cataloging electronic records of passport acceptance facilities; contact applicants to request necessary documents; resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application; per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system.
Required qualifications to be successful in this role include: HS diploma or GED; three years of general office experience; two years of experience utilizing a variety of office software, specifically Microsoft Office; capable of performing tasks while maintaining a high level of accuracy; ability to work in one place and traverse the office on a continuing basis; must maintain constant awareness of all aspects of internal and external security; ability to successfully complete the CGI Background Investigation to include: 50 State Criminal, Education and Employment checks; additionally, your ability to successfully complete a Credit and/or Driving Records check may be conducted if required by the contract for continued employment; due to the nature of the government contract requirements and/or clearance requirements, US citizenship and an ability to obtain an MRPT clearance is required.
What you can expect from us: Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world.