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Support Associate Jobs in Norton, MA (NOW HIRING)

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Family Support Associate

Brockton, MA · On-site

$250/hr

Family Support Associate Requirements * TB Screening * CPR Certification * Confidentiality training (42 CFR, Part 2 and 45 CFR parts 160 & 164 HIPAA) * Therapeutic Boundaries Training * Ability to ...

chicosfas

Support Associate - Chico's

Canton, MA · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Canton, MA · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Cranston, RI · On-site

$16 - $20/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Cranston, RI

$16 - $20/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Soma

Braintree, MA · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Soma

Braintree, MA · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Soma

Braintree, MA · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Chico's

Canton, MA · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Soma

Wrentham, MA · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Wrentham, MA · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Soma

Braintree, MA · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Soma

Wrentham, MA · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Canton, MA · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Cranston, RI · On-site

$16 - $20/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

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Support Associate information

See Norton, MA salary details

$10

$19

$28

How much do support associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for support associate in Norton, MA is $19.81, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $21.39 per hour, depending on experience, location, and employer.

What is a support associate?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What are the key skills and qualifications needed to thrive as a support associate?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a support associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What cities near Norton, MA are hiring for Support Associate jobs?

Cities near Norton, MA with the most Support Associate job openings:

Infographic showing various Support Associate job openings in Norton, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,204 per year, or $19.8 per hour.

Family Support Associate

Brockton, MA

High Point Treatment Center, Inc.
Individual, Family and Community Social Assistance • 51 - 200 employees
Learn more about High Point Treatment Center, Inc.external

$18 - $23/hr

Part-time

Medical, Dental, Vision, Retirement

Re-posted 18 days ago

Key responsibilities

  • Monitor the milieu including bathrooms and group rooms to ensure a safe, clean, and therapeutic environment.

  • Observe and account for all patients at all times, entering patient status findings into the EHR at least hourly.

  • Perform room inspections, enforce rules, and maintain a neat and clean environment to support safety and therapeutic care.

High Point Treatment Center rating

5.7

Company rating: 5.7 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Family Support Associate

Program/Location: Mobile Crisis Service, Brockton
Education/Licensure: High School Diploma or equivalent (GED) or relevant work and/or life experience
Pay Range: $18 - $23 per hour
Status: Full Time

About Us

High Point & Affiliated Organizations is a health and human service agency whose mission is to prevent and treat substance use and mental health disorders. High Point has programs located throughout Southeastern Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.

Family Support Associate Requirements

  • TB Screening 
  • CPR Certification 
  • HPAO crisis de-escalation program 
  • Confidentiality training (42 CFR, Part2 and 45 CFR parts 160 & 164 HIPAA) 
  • Therapeutic Boundaries Training 
  • Ability to care for diverse populations 
  • Incident Report Training 
  • All Hazards Training 
  • Infection Control Training 
  • Ability to lift 50 lbs.  
  • Basic Computer Skills 
  • Ability to communicate verbally and in writing  
                

            Family Support Associate Duties & Responsibilities

            • Compliance with Federal Regulations regarding 42 CFR Part 2; Confidentiality of Substance Use Disorder and HIPAA Regulations 
            • Reviews and adheres to posted shift assignment at the start of shift 
            • Observation and accounting of all patients at all times to ensure safety, entering findings of patient status into the EHR at a minimum of hourly 
            • Monitor the milieu including bathrooms and group room for safe, clean and therapeutic environment at hourly and/or as needed 
            • Understanding of emergency procedures and codes and remain calm in a crisis 
            • Maintain therapeutic boundaries by setting limits and enforcing rules in a respectful manner 
            • Perform room inspections per policy and bag searches when directed 
            • Ensure the unit is neat and clean, performing end of shift duties to maintain a therapeutic environment for patients and staff, and restock supplies as needed. 
            • Attends Supervision with assigned supervisor twice monthly and/or as needed based on status or concerns and attend mandatory meetings 
            • Perform any other duties as assigned by Recovery Specialist Supervisor, Nursing Staff, Nurse Manager, Program/Site Director, DON, COO. 
                               

                                Benefits

                                • Medical Insurance   
                                • Dental Insurance   
                                • Vision Insurance   
                                • Long & short term disability  
                                • Discounted auto/home and renters insurance  
                                • 403b - Retirement  
                                • FSA & DSA  
                                • PMLA  
                                • Employee Assistance Program  
                                • Bonuses & Referral  
                                • Eligibility for free classes to become a Licensed Counselor or Recovery Coach  
                                • Education days to use towards CEU's  
                                • Free meals at select programs and when available  
                                • Unmatched Leave Time (FT employees can earn up to 3 weeks in first year) 

                                  What High Point Treatment Center employees say

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