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Support Associate Jobs in Lawrence, MA (NOW HIRING)

Kelmar

System Support Associate

Wakefield, MA · On-site

$18 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The System Support Associate is a client-facing position whose primary responsibility is to support clients using Kelmar's KAPS unclaimed property management system. The System Support Associate will ...

Kelmar

System Support Associate

Wakefield, MA · On-site

$18 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The System Support Associate is a client-facing position whose primary responsibility is to support clients using Kelmar's KAPS unclaimed property management system. The System Support Associate will ...

Easterseals NH

Direct Support Associate

Stratham, NH · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a direct support associate in our program, you will participate alongside individuals as they partake in enriching, integrative activities throughout their communities. Gain hands-on experience ...

Easterseals NH

Direct Support Associate

Stratham, NH · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a direct support associate in our program, you will participate alongside individuals as they partake in enriching, integrative activities throughout their communities. Gain hands-on experience ...

Tory Burch

Support Associate

Boston, MA

$18.50 - $24/hr

You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're ...

Tory Burch LLC

Support Associate

Boston, MA · On-site

$18.50 - $24/hr

You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're ...

Metal Works Inc

Production Support Associate

Londonderry, NH · On-site

$15.75 - $20/hr

Production Support Associate Schedule: 1st Shift: Monday?Friday, 7:00 AM?3:30 PM Position Overview The Production Support Associate is responsible for assisting multiple departments to ensure ...

chicosfas

Support Associate - Chico's

Peabody, MA · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Peabody, MA · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Newmarket, NH · On-site

$17 - $22/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Easterseals NH

Direct Support Associate

Amherst, NH · On-site

$23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Are you passionate about making a difference in the lives of others? We're seeking Direct Support Associates to join our program and help individuals thrive in their communities. In this role, you'll ...

Chico's FAS

Support Associate - Chico's

Burlington, MA

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Peabody, MA

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

HUB

Technical Support Associate

Wilmington, MA · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Technical Support Associate, you will be responsible for assisting Account Managers and Account Executives with the servicing of assigned Commercial Lines accounts in accordance with the ...

Chico's FAS, Inc.

Support Associate - Chico's

Peabody, MA · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Easterseals NH

Direct Support Associate

Exeter, NH · On-site

$24/hr

  • Retirement

  • PTO

Join our Easterseals NH team as a Direct Support Associate , where you'll empower adults with developmental disabilities and diverse support needs to build independence, engage in their communities ...

chicosfas

Support Associate - Chico's

Newmarket, NH · On-site

$17 - $22/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

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All JobsSupport Associate JobsSupport Associate Jobs in Lawrence, MA

Support Associate information

See Lawrence, MA salary details

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How much do support associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for support associate in Lawrence, MA is $20.53, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $22.21 per hour, depending on experience, location, and employer.

What is a support associate?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What are the key skills and qualifications needed to thrive as a support associate?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a support associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What are the most commonly searched types of Support jobs in Lawrence, MA?

The most popular types of Support jobs in Lawrence, MA are:

What cities near Lawrence, MA are hiring for Support Associate jobs?

Cities near Lawrence, MA with the most Support Associate job openings:

Infographic showing various Support Associate job openings in Lawrence, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,699 per year, or $20.5 per hour.

System Support Associate

Kelmar

Wakefield, MA • On-site

$18 - $23.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

The System Support Associate is a client-facing position whose primary responsibility is to support clients using Kelmar's KAPS unclaimed property management system. The System Support Associate will be well versed on using the KAPS system and unclaimed property management with the expectation of becoming an expert in all facets of KAPS as well as possess the ability to assess current processes and recommend improvements and efficiencies. The System Support Associate may also be assigned individual and group projects as needed. This is a remote position.

RESPONSIBILITIES AND DUTIES:

  • Gather and document requirements from current or requested client-specific processes and customizations. This may include refining and reviewing the client requested criteria with the Product Owner and Management team
  • Compose tickets for development using prescribed guidelines and in accordance with priorities and established timelines
  • Perform acceptance and regression testing on completed development work
  • First line of defense in all client support requests; use critical thinking skills and available tools and resources to diagnose problems and identify solutions; prioritize development requests based on needs and other factors
  • Communicate regular updates on all open tickets for assigned clients and projects
  • Train end users in the KAPS system, including assisting with periodic webinars
  • Analyze and recommend process workflows to client
  • Work with the Training and Documentation Specialist to author and maintain system and process documentation, knowledge base, and training materials
  • Conduct/attend regular virtual meetings/calls with clients; occasional on-site meetings may be required
  • Provide status reports on open requests to clients as required
  • Participate in regular rotation of early/late/holiday/weekend support team coverage

QUALIFICATIONS:

  • Minimum of 2 years' relevant work experience; previous experience in managing clients in a system support role are preferred; preference may be given to candidates with a prior working knowledge of unclaimed property
  • Excellent technical writing and verbal communication skills
  • Solid planning, time management, communication, decision making, presentation and organization skills
  • Advanced experience in Microsoft Office software (Excel, Word, Visio, etc.)
  • Comfortable using online meeting platforms (Microsoft Teams, etc.)
  • Comfortable in and adaptable to a fast-paced environment
  • Self-directed learner and independent problem solver
  • Must be a team player
  • Travel up to 15% may be required
  • Candidates must be legally authorized to work in the U.S without sponsorship now and in the future

All positions on the Kelmar KAPS Team may have occasional non-standard schedule requirements (nights and weekends) for which sufficient notice will be provided. This may include travel time, coverage for Go Live weekends, and for on-call coverage, etc.

SALARY & BENEFITS:
Compensation for this role varies depending on several factors including level of experience and skill set. As required by applicable law, the hiring range for this position is $55,000 - $62,000.

In addition, Kelmar provides the following benefits:

  • Medical, Dental and Vision Insurance
  • Flexible Spending Plans
  • Health Savings Account
  • Health Reimbursement Arrangement
  • Basic Life, AD&D, and Voluntary Term Life Insurance
  • Disability Insurance
  • 401(k) Plan with Company Match
  • Paid Parental Leave
  • Paid Time Off
  • Tuition Assistance
  • Eligible for Discretionary Annual Bonus

The rewards for this position are many. We offer a great working environment that provides for work/life balance and an excellent compensation and benefits package. Kelmar provides training and the opportunity for career advancement. Apply now to join our growing team!

Kelmar Associates is an equal opportunity employer.

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