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Support Associate Jobs in Norton, MA (NOW HIRING)

Mass General Brigham

EVS, Unit Support Associate

Boston, MA · On-site

$17.71 - $24.28/hr

As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical ...

Radius Financial Group

Operations Support

Norwell, MA · On-site

$35K - $40K/yr

Job Type Full-time Description As an Operations Support Associate at our headquarters in Norwell, MA, you will impact radius in many ways as you grow with us as a company. For this role, we need rock ...

Radius Financial Group Inc

Operations Support

Norwell, MA · On-site

$35K - $40K/yr

Description As an Operations Support Associate at our headquarters in Norwell, MA, you will impact radius in many ways as you grow with us as a company. For this role, we need rock stars with great ...

Radius Financial Group, Inc.

Operations Support

Norwell, MA · On-site

$35K - $40K/yr

Job Type Full-time Description As an Operations Support Associate at our headquarters in Norwell, MA, you will impact radius in many ways as you grow with us as a company. For this role, we need rock ...

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All JobsSupport Associate JobsSupport Associate Jobs in Norton, MA

Support Associate information

See Norton, MA salary details

$10

$19

$28

How much do support associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for support associate in Norton, MA is $19.81, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $21.39 per hour, depending on experience, location, and employer.

What is a support associate?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What are the key skills and qualifications needed to thrive as a support associate?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a support associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What cities near Norton, MA are hiring for Support Associate jobs?

Cities near Norton, MA with the most Support Associate job openings:

Infographic showing various Support Associate job openings in Norton, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,204 per year, or $19.8 per hour.

EVS, Unit Support Associate

Massgeneralbrigham

Boston, MA

$17.71 - $24.28/hr

Part-time

Re-posted 4 days ago

Job description

Site: The General Hospital Corporation


Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.


Job Summary

Summary
Responsible for providing support services and assistance in maintaining cleanliness and orderliness by ensuring a clean and hygienic environment for the guests, patients, or occupants
Does this position require Patient Care? No
Essential Functions
Performing routine cleaning tasks such as sweeping, mopping, dusting, vacuuming, and disinfecting surfaces.
-Handling and maintaining linen supplies, including changing bed linens, replenishing towels and toiletries, and collecting and sorting soiled linens for laundry services.
-Properly disposing of trash, recyclables, and hazardous materials according to established procedures and regulations.
-Monitoring and restocking supplies and amenities such as toiletries, towels, cleaning products, and other necessary items.
-Maintaining accurate records of cleaning activities, including daily cleaning logs, room occupancy status, maintenance requests, and other relevant documentation.
-Following established safety protocols, including the use of personal protective equipment and the proper handling and storage of cleaning chemicals.


Qualifications

Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Customer Service Experience 1-2 years preferred or Housekeeping Experience 0-1 year preferred
Knowledge, Skills and Abilities
- Familiarity with different cleaning techniques, equipment, and products.
- Strong attention to detail to ensure thorough cleaning and maintenance of the assigned areas.
- Ability to prioritize tasks, manage time effectively, and meet deadlines.
- Customer service skills to ensure guest/patient satisfaction.
- Ability to follow instructions and work well with others.
- Trustworthiness and a strong work ethic to maintain confidentiality and handle sensitive information appropriately.


Additional Job Details (if applicable)

Sun, Mon, Fri, & Sat. 2p-1030p.


Remote Type

Onsite


Work Location

267 Charles Street


Scheduled Weekly Hours

32


Employee Type

Regular


Work Shift

Evening (United States of America)


Pay Range

$17.71 - $24.28/Hourly


Grade

2


At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.


EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.


Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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