ZipRecruiter

Log In

1

Support Associate Jobs in Baltimore, MD (NOW HIRING)

Room & Board

Customer Support Associate

Elkridge, MD · On-site

$26.44 - $28.85/hr

  • Life

  • Retirement

  • PTO

As a Customer Support Associate at our Elkridge Delivery Center, you are at the heart of that experience. In this dynamic, fast-paced environment, you will coordinate customer pickups and deliveries ...

Room & Board

Customer Support Associate

Elkridge, MD · On-site

$26.44 - $28.85/hr

  • Life

  • Retirement

  • PTO

As a Customer Support Associate at our Elkridge Delivery Center, you are at the heart of that experience. In this dynamic, fast-paced environment, you will coordinate customer pickups and deliveries ...

Wee Chic

Be Seen First

Sales Support Associate

Lutherville, MD · On-site

$15 - $17/hr

Sales Support Associate (Part-Time) Flexible Schedule | Fashion Retail | 15-25 Hours Per Week Looking for a job that keeps you active, engaged, and surrounded by great people? We're searching for ...

chicosfas

Support Associate - Soma

Towson, MD

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Towson, MD · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Baltimore, MD

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Soma

Columbia, MD · On-site

$16 - $20/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Annapolis, MD

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Soma

Columbia, MD

$16 - $20/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Soma

Towson, MD · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Chico's

Towson, MD · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Towson, MD

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Soma

Gambrills, MD · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Baltimore, MD

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Soma

Towson, MD · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Hunt Valley, MD

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Soma

Towson, MD

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Soma

Gambrills, MD

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

next page

Showing results 1-20

All JobsSupport Associate JobsSupport Associate Jobs in Baltimore, MD

Support Associate information

See Baltimore, MD salary details

$10

$19

$28

How much do support associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for support associate in Baltimore, MD is $19.44, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support associate?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a support associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What is a support associate?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What are the most commonly searched types of Support jobs in Baltimore, MD?

The most popular types of Support jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Support Associate jobs?

Cities near Baltimore, MD with the most Support Associate job openings:

Infographic showing various Support Associate job openings in Baltimore, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,440 per year, or $19.4 per hour.

Customer Support Associate

Room & Board

Elkridge, MD • On-site

$26.44 - $28.85/hr

Other

Life, Retirement, PTO

Re-posted 13 days ago

Room & Board rating

9.7

Company rating: 9.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

1st of 62 rated furniture retailers

Job description

Overview
Join our team where customer service goes beyond mere order taking. We seek candidates who excel in providing personalized, high-touch support, ensuring every customer interaction creates a seamless delivery experience for our customers. Discover a career designed to be different!
Whether a Room & Board customer is picking up an order, speaking with us by phone, or welcoming us into their home, we take pride in creating a comfortable, seamless experience at every touch point. As a Customer Support Associate at our Elkridge Delivery Center, you are at the heart of that experience. In this dynamic, fast-paced environment, you will coordinate customer pickups and deliveries, balancing customer needs with delivery team efficiencies. Your ability to think quickly, communicate clearly, and adapt in real time ensures every interaction is professional, personalized, and solution-focused.
Location: 7045 Troy Hill Drive, Suite 500. Elkridge, Maryland 21075
(NOTE: This role is fully on-site)
Schedule: You will work Monday - Friday: 7:30 am until 4:00 pm.
What you'll bring to be successful in this role as a Customer Support Associate:
You are a strong communicator and agile problem solver who thrives in a fast-moving environment. You build trust quickly and confidently guide customers through both routine and complex situations with clarity and care
You bring:
  • Exceptional communications skills (verbal and written), with a strong sense of urgency and timeliness in follow-up and task completion.
  • Agility and adaptability, with the ability to shift priorities and respond quickly to changing customer or operational needs.
  • Strong problem-solving and decision-making skills, navigating challenges independently while keeping the customer experience at the forefront.
  • Attention to detail and follow-through, ensuring nothing falls through the cracks in a high-volume setting.
  • Confidence working across multiple systems and tasks simultaneously, while maintaining accuracy and professionalism.
Additional Attributes, Qualifications & Experience:
  • A genuine passion for customer service-you approach every interaction with professionalism, empathy, and respect.
  • Ability to de-escalate situations and bring calm, clear solutions, building customer trust and loyalty.
  • A proactive mindset-you anticipate needs, solve issues quickly, and go the extra mile to exceed expectations.
  • A strong sense of ownership and accountability, seeing tasks through with timely and effective communication.
  • A collaborative spirit-you work closely with retail and delivery teams to ensure a seamless customer experience.
  • Comfort in a fast-paced, operational environment where priorities can shift throughout the day.
  • Proficiency with technology, including Microsoft Office 365, and the ability to learn internal systems for routing, scheduling, and order management.
  • 5+ years of relevant customer service or call center experience.
  • Ability to provide proof of identity and legal work authorization upon hire.
What we offer our Customer Support Associates:
  • Salary: $55,000 - $60,000 / year ($26.44 - $28.85 / hour). Salary offered is based on experience/qualifications.
  • Benefits that focus on holistic well-being. The whole person matters, not just the one who shows up for work. That's why we invest in holistic well-being that supports and encourages you to live a full life. Besides a competitive paycheck, we offer several awesome perks to help you thrive in every aspect of life. Picture this: three weeks of paid vacation, a generous 401(k) match, profit-sharing, and a whole bunch of cool extras. We're talking about benefits that cover you from head to toe - physically, emotionally, and financially.
  • Meaningful work. We create a meaningful work experience by empowering everyone to contribute, taking pride in everything we do, and making the world sustainable, inclusive and beautiful.
  • A culture of respect. We sustain a culture of respect by relying on our shared values, building supportive and kind teams, and ensuring all voices are heard and celebrated.

To view our benefits in detail and to learn more about our culture, please visit our career site at https://www.roomandboard.com/careers.
Application Deadline: The position will remain open until filled; there is no specified deadline.
Room & Board is a modern furniture and home decor retailer committed to creating beautiful, well-made products while providing exceptional customer service. Our mission is to help people create homes they love through timeless designs, sustainable practices, and a focus on quality craftsmanship. To view our benefits in detail and to learn more about our culture, please visit our career site at https://www.roomandboard.com/careers.
Room & Board is an equal employment opportunity employer. Our policy is not to unlawfully discriminate against any applicant or staff member on the basis of age, race, color, sex, sexual orientation, gender identity or expression, religion, national origin, disability, or any other consideration made unlawful by applicable federal, state, or local laws. We also prohibit harassment of applicants and staff members based on any protected category, characteristic or status. It is also our policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.
As an applicant, you have rights under Federal Employment Laws, and your state may offer additional protections. To view applicable laws, visit our partner site.
Discover a career designed to be different.
#LI-Onsite

What Room & Board employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply