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Support Account Manager Jobs in Texas (NOW HIRING)

Sprinklr

Platinum Support Account Manager also acts as an internal escalation point, collaborating with Sales, Customer Success, Engineering & Services to resolve issues. The PSAM also acts as the day-to-day ...

TEKsystems

Client Support/Account Management

Dallas, TX · Remote

$26/hr

What We're Looking For Required Qualifications * 2+ years of experience in client support, account management, customer success, financial services, healthcare operations, banking, billing, or a ...

Brandability Inc

Account Manager

Midland, TX · On-site

Support sales initiatives by providing operational expertise. Requirements Qualifications * Bachelor's degree preferred or equivalent customer service/account management experience. * Experience in ...

Brandability

Account Manager

San Antonio, TX · On-site

Support sales initiatives by providing operational expertise. Requirements Qualifications * Bachelor's degree preferred or equivalent customer service/account management experience. * Experience in ...

Brandability Inc

Account Manager

Houston, TX · On-site

Support sales initiatives by providing operational expertise. Requirements: Qualifications * Bachelor's degree preferred or equivalent customer service/account management experience. * Experience in ...

Brandability Inc

Account Manager

Austin, TX · On-site

Support sales initiatives by providing operational expertise. Requirements: Qualifications * Bachelor's degree preferred or equivalent customer service/account management experience. * Experience in ...

Brandability

Account Manager

Austin, TX · On-site

Support sales initiatives by providing operational expertise. Requirements Qualifications * Bachelor's degree preferred or equivalent customer service/account management experience. * Experience in ...

Brandability Inc

Account Manager

Fort Worth, TX · On-site

Support sales initiatives by providing operational expertise. Requirements Qualifications * Bachelor's degree preferred or equivalent customer service/account management experience. * Experience in ...

Brandability Inc

Account Manager

Houston, TX

Support sales initiatives by providing operational expertise. Requirements Qualifications * Bachelor's degree preferred or equivalent customer service/account management experience. * Experience in ...

Brandability Inc

Account Manager

Amarillo, TX · On-site

Support sales initiatives by providing operational expertise. Requirements: Qualifications * Bachelor's degree preferred or equivalent customer service/account management experience. * Experience in ...

Brandability Inc

Account Manager

Amarillo, TX

Support sales initiatives by providing operational expertise. Requirements Qualifications * Bachelor's degree preferred or equivalent customer service/account management experience. * Experience in ...

BrandAbility

Account Manager

Houston, TX · On-site

Support sales initiatives by providing operational expertise. Requirements Qualifications * Bachelor's degree preferred or equivalent customer service/account management experience. * Experience in ...

Brandability Inc

Account Manager

San Antonio, TX · On-site

Support sales initiatives by providing operational expertise. Requirements Qualifications * Bachelor's degree preferred or equivalent customer service/account management experience. * Experience in ...

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Support Account Manager information

What is a support account manager?

Support Account Managers are professionals who act as the primary point of contact between a company and its clients, ensuring that clients receive high-quality technical support and service. They are responsible for managing client relationships, addressing technical issues, and coordinating with internal teams to resolve problems efficiently. Support Account Managers help clients maximize the value of the company's products or services by providing guidance, proactive support, and personalized solutions tailored to each client's needs.

What skills and qualifications are needed to be a support account manager?

To thrive as a Support Account Manager, you need a strong background in customer service, technical troubleshooting, and account management, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems like Salesforce, ticketing platforms, and industry-specific software as well as ITIL certifications are typically valuable. Exceptional communication, relationship-building, and problem-solving skills help you effectively address client needs and foster trust. These skills are crucial for ensuring customer satisfaction, retaining key accounts, and driving long-term business success.

How does a support account manager collaborate with technical and non-technical teams to resolve customer issues?

Support Account Managers act as a bridge between customers and internal teams, working closely with technical engineers to address complex issues while also communicating updates and solutions to clients in a clear, business-focused manner. They often facilitate meetings, coordinate escalations, and ensure all stakeholders are aligned on priorities and progress. This role requires strong cross-functional collaboration skills, as you'll need to translate technical details for non-technical audiences and advocate for customer needs internally. Successful Support Account Managers are proactive communicators who excel at managing expectations and fostering positive relationships across departments.

What is the difference between Support Account Manager vs Customer Success Manager?

AspectSupport Account ManagerCustomer Success Manager
Primary FocusHandling support issues, technical troubleshooting, maintaining client satisfaction through supportProactively ensuring client success, onboarding, renewals, and long-term relationship growth
Required SkillsTechnical knowledge, problem-solving, communication skillsRelationship management, strategic planning, communication skills
Work EnvironmentSupport teams, technical departments, often reactiveCustomer success teams, account management, proactive engagement
Industry UsageCommon in SaaS, tech, and service industriesCommon in SaaS, tech, and subscription-based industries

While both roles focus on client satisfaction, Support Account Managers primarily address technical support and issue resolution, whereas Customer Success Managers focus on proactive relationship building and ensuring clients achieve their goals with the product or service.

What are popular job titles related to Support Account Manager jobs in Texas?

For Support Account Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Support Account Manager jobs in Texas look for?

The top searched job categories for Support Account Manager jobs in Texas are:

What cities in Texas are hiring for Support Account Manager jobs?

Cities in Texas with the most Support Account Manager job openings:

Support Account Manager jobs near you
Infographic showing various Support Account Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Pharmacy Support Account Manager

Lewisville, TX

Liberty Software
Software Development • 51 - 200 employees

5.1

Company rating: 5.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

235th of 246 rated software companies

Learn new skills

Learn more about Liberty Softwareexternal

$29/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Become the trusted advisor helping pharmacies thrive!

Starting at $29/hour

Are you ready to build lasting relationships, solve complex challenges, and guide pharmacy teams toward success? At Liberty Software, we proudly partner with pharmacies nationwide, helping them support their patients with powerful, user-friendly software. We're excited to grow our Account Management team with individuals who can deliver expert support and personalized service—acting as the dedicated point of contact for assigned pharmacy clients.

Please Note:
This is a non-sales, in-person, role based in our Grapevine, TX office.

What You'll Do:

  • Build and maintain strong, long-lasting relationships with assigned pharmacy accounts, including owners, pharmacists, technicians, and clerks
  • Serve as the dedicated point of contact for inbound calls, emails, chats, and escalated tickets from assigned accounts
  • Diagnose and resolve software-related issues efficiently, escalating complex cases when needed
  • Accurately document all interactions and actions in tracking software
  • Provide guidance to configure software and computer settings to meet each client's unique needs
  • Ensure timely and successful delivery of solutions by collaborating with internal teams
  • Communicate clearly with clients about ticket status, purchases, and requests
  • Assist with high-severity requests or issue escalations as needed
  • Become an expert on Liberty's software suite to guide clients in best practices
  • Provide onsite and web-based training of Liberty's pharmacy software as needed
  • Participate in occasional on-call rotation or overtime work when assigned

Qualifications:

  • Minimum 2 years of relevant experience required (customer service, retail pharmacy, technical support, or similar)
  • Pharmacy Technician certification and retail pharmacy knowledge a plus
  • Bachelor's degree in business, communications, computer science, or related field preferred
  • Professional, friendly, and patient demeanor essential
  • Excellent verbal and written communication skills, able to engage all client levels—from pharmacy owners to clerks
  • Strong multitasking, organizational, and time management skills
  • Detail-oriented with strong typing and documentation abilities
  • Excellent listening and critical thinking skills
  • Experience with Liberty Software products is a plus
  • Solid basic computer skills and proven ability to quickly master new software applications

Benefits Starting Day One:

  • 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
  • Family coverage available with Liberty contributing 50% of the premium
  • Fully vested 401(k) with employer match 
  • Employer contributions to Health Savings Accounts (HSA)
  • Generous paid time off and paid holidays
  • Tuition reimbursement and continuing education support
  • Adoption expense reimbursement
  • Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
  • Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
  • Fully stocked breakroom

Think you've got what it takes to build lasting client relationships and deliver expert solutions? Let's talk — Apply today!

  #ID1   #ZR    #LI-CB1

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