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SunStrong Management LLC

Collections Specialist

Houston, TX · On-site

$17.75 - $23.75/hr

Establish payment arrangements consistent with Sunnova policy to help customers resolve outstanding balances. * Handle inbound customer telephone calls and provide resolutions to these calls to ...

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How much do sunnova jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for sunnova in the United States is $33.63, according to ZipRecruiter salary data. Most workers in this role earn between $25.00 and $45.67 per hour, depending on experience, location, and employer.

What is the difference between Sunnova vs Solar Installer?

AspectSunnovaSolar Installer
CredentialsTypically requires electrical or solar certifications, some roles may need licensesRequires electrical or solar installation certifications, licensing varies by region
Work EnvironmentOffice-based planning, customer service, and project management; some fieldworkFieldwork primarily, installing solar panels and systems on-site
Employer & IndustrySolar energy company providing solar solutions and servicesInstallation companies or contractors in the solar industry

Sunnova primarily focuses on providing solar energy solutions, including customer service and project management, often involving office work. Solar Installers are hands-on professionals who physically install solar systems on-site. While both roles require similar certifications, Sunnova employees may have more administrative and customer-facing duties, whereas Solar Installers focus on technical installation tasks.

What are the key skills and qualifications needed to thrive as a Sunnova Solar Installer, and why are they important?

To thrive as a Solar Installer at Sunnova, you need a solid understanding of electrical systems, construction practices, and safety protocols, often supported by relevant certifications or a background in electrical work. Familiarity with tools such as multimeters, power drills, and solar design software like Aurora Solar is typically required. Attention to detail, problem-solving abilities, and effective teamwork are crucial soft skills in this role. These skills ensure that solar installations are completed safely, efficiently, and to high-quality standards, which is vital for customer satisfaction and system performance.

What is a Sunnova representative?

A Sunnova representative is a professional who works for Sunnova Energy International, a leading provider of residential solar and energy storage services. Their role typically involves educating customers about solar energy options, facilitating the installation process, and providing ongoing support for solar energy systems. Sunnova representatives help homeowners transition to renewable energy by offering customized solutions, answering questions about financing and system maintenance, and ensuring customer satisfaction throughout the process.

What is a Sunnova job?

A Sunnova job typically refers to a position at Sunnova Energy, a leading provider of residential solar and energy services. Jobs at Sunnova span various roles, including sales, customer service, engineering, and operations, all focused on helping homeowners access clean and affordable energy. Employees at Sunnova work in a fast-growing industry with opportunities for career growth and innovation in renewable energy.

What are the typical collaboration opportunities for employees working at Sunnova, especially within their operations or technical teams?

At Sunnova, employees in operations or technical roles often work closely with cross-functional teams, including sales, customer service, engineering, and field technicians. This collaborative environment ensures that projects from solar panel installations to customer support are handled efficiently and effectively. Regular team meetings, project management tools, and open communication are integral to the workflow, fostering a culture of teamwork and shared problem-solving. Such collaboration not only streamlines operations but also provides employees with exposure to different aspects of the business, which can enhance their professional growth and advancement within the company.
More about Sunnova jobs
What cities are hiring for Sunnova jobs? Cities with the most Sunnova job openings:
What are the most commonly searched types of Sunnova jobs? The most popular types of Sunnova jobs are:
What states have the most Sunnova jobs? States with the most job openings for Sunnova jobs include:
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Sunnova jobs near you
Infographic showing various Sunnova job openings in the United States as of June 2026, with employment types broken down into 35% Full Time, and 65% Contract. Highlights an 80% Physical, 10% Hybrid, and 10% Remote job distribution, with an average salary of $69,944 per year, or $33.6 per hour.

Collections Specialist

SunStrong Management LLC

Houston, TX • On-site

$17.75 - $23.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 16 days ago

Job description

Collections Specialist
SUNSTRONG MANAGEMENT
SunStrong Management is a leading independent asset management and servicing platform specializing in residential and commercial solar energy portfolios. SunStrong provides end-to-end services including operations and maintenance, customer billing and support, asset performance management, and investor reporting. The company partners with leading capital providers to optimize clean energy assets at scale, supporting the growth of distributed renewable energy while delivering reliable performance and exceptional customer experience. This is an in office position, location at 20 Greenway Plaza, Houston, TX 77046.
THE POSITION
The Collection Specialist is responsible for the maintenance and collection of past due, delinquent, and defaulted accounts. Primarily this will be by contacting customers by phone, email, or automated dialer. Aside from phone calls, a specialist will also perform account research to identify opportunities to maintain the account including skip tracing, entering accounts for disconnect of service, requesting an updated or corrected letter, escalating account issues to the correct departments, etc.
RESPONSIBILITIES
  • Monitor assigned past due inventory. Contact customers and analyze account information to determine what action should be taken.
  • Provide research on customer accounts to other work groups or customers as needed.
  • Establish payment arrangements consistent with Sunnova policy to help customers resolve outstanding balances.
  • Handle inbound customer telephone calls and provide resolutions to these calls to prevent escalations.
  • Request updates on outstanding cases, enter new cases, or comment on existing cases as needed for the situation.
  • Perform account maintenance including accurate note taking, updating demographics, removing bad phone numbers, etc.
  • Demonstrate a good customer service approach with the use of soft skills to ensure that we are keeping our delinquent accounts down while simultaneously providing positive customer experience.
  • Perform other functions as assigned.

MINIMUM REQUIREMENTS
  • Minimum of 1 year of equivalent experience in collecting delinquent accounts
  • 2-3 years experience in a customer service and/or call center setting within the Energy, Renewables, or related industry.
  • Intermediate skills with Microsoft Excel, Office, and Teams
  • We are seeking both English speaking and Bilingual (Spanish) speaking candidates
  • Ability to work independently and complete assigned tasks timely
  • Previous experience in the utility industry is preferred, but not required

working conditions
  • In-office position
  • Ability to adhere to PCI and Compliance standards
  • Projects and activities may dictate the need for working longer hours at times

Benefits
SunStrong Management offers a generous employee reward package that includes:
  • Comprehensive benefits, including medical, dental, vision, life insurance, and 401(k)
  • + Monthly bonus incentive

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
We appreciate the capabilities of artificial intelligence (AI), and we are looking to hire real people. If you use AI for any part of the job application process, we highly encourage that you review any AI generated content to ensure your personality and unique capabilities are highlighted. We reserve the right to disqualify candidates that we reasonably believe solely relied on AI generated content in the application process.
If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.

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