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Customer Service & Production Coordinator

About Sunline Products

Founded in 1993, Sunline Products is a family-owned leader in apparel branding and custom decorated products. We specialize in screen printing, embroidery, promotional products, signage, and graphic design, helping businesses, schools, organizations, and events bring their brands to life.

At Sunline, we believe our people are our greatest asset. We foster a collaborative, team-oriented culture built on accountability, continuous improvement, and exceptional customer service. Our goal is simple: deliver outstanding products on time while providing an experience our customers can trust.

Position Summary

The Customer Service & Production Coordinator serves as the critical link between our Sales, Art, Production, and Customer Service teams. This role ensures that every order moves efficiently from estimate approval through production and final delivery.

The ideal candidate is highly organized, communicates effectively, enjoys solving problems, and thrives in a fast-paced manufacturing environment where attention to detail is essential.

Key Responsibilities

• Serve as the primary communication liaison between customers, Sales, Art, and Production.
• Convert approved estimates into production-ready jobs and accurately schedule work.
• Coordinate project timelines to ensure customer expectations and production capacity remain aligned.
• Keep customers and Sales Representatives informed of order status, milestones, and completion dates.
• Enter and maintain accurate order information, including customer notes, payment status, shipping instructions, artwork approvals, and special production requirements.
• Manage the artwork and customer approval process to keep projects moving forward.
• Monitor jobs throughout production and proactively address issues before they impact delivery schedules.
• Communicate production delays or potential challenges to Sales and management immediately.
• Conduct press checks when required to verify quality and customer expectations.
• Participate in daily production meetings by providing job updates, identifying scheduling concerns, and helping prioritize workflow.
• Maintain a high level of accuracy while managing multiple projects simultaneously.
• Provide exceptional customer service by responding promptly, professionally, and courteously to customer inquiries.

Qualifications

Required

• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Exceptional attention to detail.
• Ability to prioritize multiple projects in a deadline-driven environment.
• Strong problem-solving skills with a proactive mindset.
• Proficiency with Microsoft Office and general computer applications.

Preferred

• Previous experience in customer service, print production, apparel decoration, marketing coordination, or project coordination.
• Experience working within a manufacturing or production environment.
• Familiarity with order management or ERP software is a plus.

Compensation & Benefits

• Pay: $15.00–$17.00 per hour, based on experience.
• Monthly performance bonus opportunities.
• 401(k) with company matching (eligibility and details provided during the hiring process).
• Monday through Friday schedule.
• No nights or weekends.
• Opportunities for advancement and professional development.

Why Join Sunline?

At Sunline, every employee plays an important role in our success. We invest in our people, recognize hard work, and provide opportunities for growth from within. If you enjoy working with a supportive team, solving problems, and helping customers succeed, we'd love to meet you.

Sunline Products is an Equal Opportunity Employer.

Sunline Products has been a trusted name in screen printing, embroidery, signs, graphics, and promotional products since 1994. Located in Katy, TX, we pride ourselves on being a one-stop shop for businesses, schools, and organizations looking for branded and custom merchandise, uniforms, signs, and awards. With 30 years of experience, we are dedicated to delivering high-quality products with a personal touch.

Our team includes dedicated sales representatives, an award-winning graphics team, and skilled production experts who work together to bring our customers’ visions to life. At Sunline Products, we believe in fostering a fun, collaborative, and professional environment where creativity and innovation thrive.

Join us and become part of a company that values excellence, customer satisfaction, and continuous growth.