Salary: $70,304.00 - $73,000.00 Annually
Location : CSUMB Main Campus- Seaside, CA
Job Type: Full-Time
Job Number: 2026-00002
Department: Student Housing Residential Life (SHRL)
Opening Date: 05/14/2026
FLSA: Exempt
DescriptionAssistant Director for OperationsStudent Housing and Residential LifePriority Screening Deadline: June 1, 2026, all positions are open until filled The University Corporation at Monterey Bay ("Corporation"): The Corporation is constantly looking for motivated employees with great organization and teamwork skills to join our team. The Corporation is a non-profit institution that is related and affiliated with the California State University, Monterey Bay. The University Corporation at Monterey Bay is a nonprofit 501(c)(3) public benefits corporation that is a recognized auxiliary organization of California State University and was established in July 1994. The University Corporation's mission is to further the educational purposes of the University.
The University: California State University, Monterey Bay is a mid-sized university in California's Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement, CSUMB is part of the nation's largest four-year public university system, California State University, which educates nearly 460,000 students every year. With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students' lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB's sustainability goal is to be carbon neutral by 2030.
The Community: Monterey, with its moderate Mediterranean climate, is a diverse community on the picturesque central coast of California and rich in agriculture. Miles of beautiful beaches, spectacular mountain ranges, groves of redwoods, low-rolling foothills, and scenic valleys are characteristics that contribute to the quality of life enjoyed by over 432,000 residents and millions of visitors. Boasting such world-renowned attractions as the spectacular Big Sur Coast, Laguna Seca Raceway, 17-Mile Drive, Monterey Bay Aquarium, Cannery Row, the Steinbeck Center, the Monterey Jazz and Blues Festivals and Pebble Beach - possibly the world's most famous golf course, it's easy to see why so many choose to live here and an estimated four million visitors a year make the County of Monterey their destination of choice.
POSITION SUMMARYUnder the general direction of the Associate Director of Operations and Outreach (ADOO), the Assistant Director for Operations (ADO) is responsible for the oversight of the assignment process, including supervising the Occupancy Coordinators of the Department. This role will have direct oversight of various departmental initiatives such as Move-In, Early Arrivals, and Summer Conferences.
The ADO is responsible for the management of on-campus assignments, including creating various reports on current and projected occupancy. The ADO will also work to support Summer Conferences and work with various internal and external stakeholders of the University to implement summer housing for various groups. The ADO collaborates with campus partners to build sustainable relationships that lead to the development of an effective process for the students we serve.
As a member of the Operations and Outreach team, the ADO develops and implements policies and procedures, and provides a presence in SHRL that support the University's mission regarding creation of a learning experience and the development and implementation of integrated learning environments and programs.
This position does serve on the on-call rotation (duty).
Examples of DutiesESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:Supervision and Leadership:- Provide leadership within Operations to promote and facilitate a student-centered organizational culture. Contribute to organizational decision-making by translating the operational mission and priorities into the daily work of SHRL.
- Directly supervise, train, develop, and evaluate full-time professional staff members (Operations Coordinators).
- Indirectly oversee the Front Desk Supervisor and student staff positions such as but not limited to, Student Assistants (SAs) and Summer Conference Assistants (SCAs) spanning across on-campus housing buildings and apartments in East Campus.
- Serve in the Administrator On Call emergency crisis response rotation for SHRL and support emergency response efforts.
- Serve as a member of the Operations and Outreach leadership team and attend Operations and Outreach weekly meetings, training, etc.
- Facilitate and assist in resolving staff and student concerns and emergencies that may disrupt the normal routine of the operational mission.
- Assist with developing, coordinating, and implementing policies that support a seamless application to assignment process for students.
- Under the guidance of the Associate Director of Operations and Outreach, approve and evaluate all financial expenditures in assigned areas for office supplies and events such as Move-In and Move-Out.
- Provide frameworks and processes to staff and SAs to guide their daily efforts regarding the customer service experience of the Department.
- Foster a high-performing, service-driven team culture grounded in equity, student development, and servant leadership.
- Establish team goals, workflows, and expectations in alignment with department and university priorities.
- Facilitate regular one-on-one check-ins and team meetings to provide consistent feedback and support.
- Assist with initiatives to assess and improve service delivery, workflow efficiency, and cross-unit collaboration.
Occupancy Management:- Provide direction and oversight for all occupancy management functions.
- Develop and maintain occupancy optimization strategies aligned with housing priorities and enrollment goals.
- Oversee implementation of housing selection, room transfer, cancellation, and reassignment processes.
- Ensure equitable and policy-compliant housing assignments for all residential populations.
- Collaborate with campus partners on special housing needs and accommodations.
- Monitor and report on occupancy metrics and trends for departmental and university leadership.
- Manage housing policies related to eligibility, priority, billing, and special consideration appeals.
Customer Service & Front Desk Operations:- Provide managerial leadership of SHRL front desk operations on Main and East Campus.
- In conjunction with the Associate Director of Operations and Outreach, set and uphold customer service expectations to ensure consistent, high-quality resident support.
- Supervise front desk leadership and support their training, scheduling, and day-to-day oversight.
- Assist with the development of protocols for mail/package distribution, key audits, and card access management.
- Respond to escalated customer service concerns and ensure timely, empathetic resolution.
- Promote cross-training and consistent service delivery between both front desk locations.
Conference & Summer Housing Programs:- Ensure that logistical planning and support for summer housing groups, including check-ins and readiness is completed.
- Support Associate Director of Operations and Outreach with billing and receivables management for summer groups.
- Respond to facility concerns, emergencies, or policy issues during the conference season (on-call).
- Ensure a high level of service and guest satisfaction throughout all summer housing programs.
Check-In/Check-Out Operations:- Provide oversight for resident check-in/check-out operations for the academic year and summer.
- Collaborate with campus partners for opening and closing logistics.
- Assign and oversee tasks related to room inspections, key distribution, and resident transitions.
- Manage timelines and communications related to early arrivals, late stays, and room changes.
- Ensure staffing and documentation are in place to support smooth move-in/move-out experiences.
- Evaluate and improve check-in/check-out processes based on feedback and operational needs.
OTHER FUNCTIONS- Serve as the primary point of contact and chair of various department committees as assigned.
- Identify issues in area or departmental concern and take initiative to resolve or report them and assist in the identification of potential solutions.
- Keep a strategic focus on partnership building across campus as the department and University continues to grow.
- Promote and maintain an atmosphere of excellent internal and external customer service within the SHRL program.
- Performs other duties as assigned.
PHYSICAL WORK ENVIRONMENTThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to verbally communicate to exchange information.
WORK LOCATION- On-Site Position
- Work Location: 100 Campus Center, Seaside, CA
QualificationsKNOWLEDGE, SKILLS, AND ABILITIESSuccessful candidates will possess:
- Working knowledge of practice, procedure, management, and activities of a Student Housing and Residential Life program.
- Substantial understanding of occupancy management, group dynamics, and current issues and trends in higher education; staff development, leadership development, multicultural issues.
- Ability to interpret and apply program rules and regulations.
- Ability to initiate and use resourcefulness in planning work assignments and in implementing long-range operational improvements.
- Ability to obtain factual and interpretive information through qualitative and quantitative research.
- Ability to collect, compile, analyze and evaluate data and make written or verbal presentations.
- Ability to advise students and staff individually and in groups on routine matters and complex matters.
- Ability to establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, and others in committee work.
- Must possess excellent written and oral communication skills.
- Ability to work collaboratively, build consensus, and obtain buy-in from multiple stakeholders.
- Ability and skill to supervise the work of multiple direct reports and effectively recommend personnel actions.
- Ability to train and evaluate the productivity and performance of employees; utilize strong problem solving and conflict resolution skills; and analyze situations and take corrective action.
- Ability to carry out a variety of professionally complex assignments without detailed instructions.
- Demonstrated technical literacy with electronic mail, mail merges, data entry, electronic scheduling, and internet communication software.
- Independent thinking, and the ability to be self-motivated and work without close supervision.
- Ability to work in an occasional high-pressured environment.
- Ability to operate a wide variety of office equipment and independently troubleshoot problems.
- Demonstrated experience that clearly provides evidence of the knowledge and skills required to perform each essential duty satisfactorily.
MINIMUM QUALIFICATIONSEducation and Experience:
- Advanced skills and experience in utilizing the StarRez Housing Software Platform
- Advanced fluency in using various standard office software packages such as Microsoft Word, Excel, and PowerPoint.
- A Bachelor's Degree in Student Personnel, Student Affairs, or a related field including experience with residential education, operations, or occupancy management
- A minimum two years of progressively responsible post-graduate professional student services work experience managing and coordinating a Student Housing and Residential Life program experience
OR
- Equivalent combination of education and experience demonstrating that the applicant has acquired and successfully applied the knowledge and abilities shown above.
- Advanced degree may substitute for 2 years of the required experience.
DESIRABLE QUALIFICATIONS- Master's Degree in College Student Personnel, Higher Education Administration, Counseling, Sociology, or a related field highly desirable
- Demonstrated supervisory and leadership experience
- Demonstrated experience working with occupancy projection models
- Additional experience as live-in staff highly desirable
- Ability to develop cooperative relationships with other university departments
- Experience working with a multicultural population; familiarity performing community service learning; and demonstrated technical literacy.
- Demonstrated understanding of and commitment to the CSUMB Vision Statement and the core values of mutual respect, collaboration and service orientation, multiculturalism and diversity, community service and institutional excellence.
Special Conditions of EmploymentSPECIAL CONDITIONS OF EMPLOYMENTThe person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is r...
